On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Joyfolie Reviews Summary
Joyfolie has a rating of 3.1 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, high quality and free gift. Joyfolie ranks 30th among Shoes sites.
We monitor reviews for authenticity
BUYER BEWARE: I had so much hope ordering from Joyfolie. There were good reviews so I thought I would try. I did not like this dress on me and it was a little big. I initiated a return. I had the package outside (as I paid for them to have it picked up) and no one came. They canceled my return, but then reversed the cancellation. Once they received it, they sent me a message saying that my return was denied for "no reason provided" Well I of course emailed them and they claimed there was hair on the dress and a smell. That was ABSOLUTELY UNTRUE. I tried this on for engagement pictures, didn't like it, and IMMEDIATELY put it back in the original packaging. They sent me a photo that showed maybe a little blonde looking hair? (See photo) and I have dark brown hair. This is absolute robbery. If you need to do a return, good luck. They had the audacity to say I could pay them to have it returned back to me. In the email they also included that I could go buy more items because they are having a sale. Are you kidding? I will never purchase anything from a company that steals from their customers. This was SO disappointing. I would never send back an item for a return that was not in perfect condition. It wasn't even out of the package for 5 mins. Spent over $100 for NOTHING. Lesson learned. Again, I attached the picture they sent me as their "reasoning". It came to me wrinkled like that. Guarantee they will repackage it and sell it. I have never left a negative review on any site before, but this was absurd. NOT WORTH THE RISK.
Highly recommend Joyfolie to anyone looking for stylish, high-quality fashion with a touch of sophistication and charm. I'll definitely be ordering again!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying our stylish and high-quality designs. Your kind words mean a lot to us, and we look forward to serving you again soon!
The dresses I recieved are beautiful and my sister liked it. The customer service was great as well!
Thank you for your lovely review! We’re so glad you’re enjoying the sophistication and charm of our collection. Your satisfaction is our top priority, and we’re excited to welcome you back for more Joyfolie styles.
I ordered a dress from Joyfolie for a special occasion and I am absolutely delighted. The design is stunning, the fabric feels really nice in person, and it fit true to size for me. The shipping arrived sooner than I expected, and I appreciated that the packaging was thoughtful and secure.
When I had a sizing question, their customer service team responded quickly and kindly. They guided me through the size chart and helped me choose the best fit — which made a big difference because I'm usually between sizes.
Overall, Joyfolie gave me a lovely experience from start to finish. I'll definitely shop here again and would recommend them to anyone looking for a feminine, well-made dress that makes you feel special.
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that your dress was a perfect fit and that you loved the design, fabric, and overall experience. It’s wonderful to know our customer service team could assist you in finding the right size — we always strive to make the shopping process as smooth and personal as possible. Your kind words truly mean a lot to us, and we look forward to helping you find more beautiful pieces for future occasions!
Terrible customer service! Returned a pair of black pants and they refused to refund my money due to a couple of dog hairs on them! Anyone living in a house with animals beware as they could have simply removed to two white dog hairs and refunded my money but after several emails requesting someone call me in regards to the ridiculousness of this, they consistently refused and refused calling me. Not only did they refuse to refund my money, refuse me a phone call about it, they also would not return the product to me without wanting another 38$ to sent it back to me! So after paying to ship it back to them and then back to me I'd paid nearly double for a product that doesn't fit! Do not buy from here!
Thank you for sharing your feedback. While we don’t offer phone support, we always do our best to assist customers via email. To ensure clarity, our return policy (Section 9) explains that apparel that is worn, damaged, or shows signs of tears, HAIRS, stains, odors, or other signs of wear cannot be accepted for a refund. For returns that don’t meet these criteria, shipping costs are the responsibility of the customer. We appreciate your input, as it helps us clarify our policies and communication.
This website is a scam. Like many other complaints, I returned my item in May (within the 30 days) and three months later I received a notice saying I wouldn't be getting a store credit, because their records showed it was three days outside (it was not). Now they have my item and I don't get a credit! Complete scam! I had honestly forgot about my credit, but their poor service is just unacceptable. Three months later you tell me I won't get a credit!?! Buyer beware!
I have been waiting on a refund for an item I returned that was not used and returned just as I received it. Joyfolie keeps stating that they flagged for review to expedite my refund; however, I have sent several emails to follow-up and I keep getting one excuse after another. Returns are not handled appropriately. Having no customer service phone number is another negative and red flag. Consider other merchants.
Really beautiful fabric from both dresses I purchased, true to the photos, and an easy checkout process.
I don't recommend this company to anyone! I tried before I bought! They charged me full price for all the clothing I returned and then claimed I wore them, even though I just tried them on! You can't talk to anyone other through email! It's such a scam and I'm left with a bill and no clothing!
They told me they have people that thoroughly check the clothing, that's correct I tried it on? The tags were not removed either!
It states it's easy!
Try on before you buy!
Keep what you don't like and only pay for what you keep!
That's not the case at all!
I wish I read the horrible reviews before trusting this company!
I wasn't sure what I would receive when I purchased my first order. I was renewing my wedding vows and needed dresses and needed them fast. The dresses I purchased were high quality, affordable and very lovely. The shipping was very fast. So much so that I purchased 2 more for the holidays. I highly recommend Joyfolie. If you are on the fence like I was, I can 100% say go for it. You won't be disappointed.
We are so happy we could be a part of your special day! Thank you for your kind words and for sharing your experience!
Bought two dresses, love them, good quality fabric.
We are so happy to hear you're loving the dresses! Thank you for taking the time to share your experience!
Their dresses are cheaply made. Sizes are inconsistent. When you need to return something you will be lucky if you can get your money back or even return at all. I spent $74 on a dress (taxes and shipping) and they are only offering to refund me $54, LESS THAN THE PRICE OF THE DRESS ALONE! This is how they make money. They turn out cheap products and then keep some of your money when you return it. It's a SCAM! *****BUYER BEWARE JOYFOLIE IS A HUGE SCAM*****
Thank you for your feedback regarding your recent experience. We understand your frustration, and we sincerely apologize for any inconvenience caused. As communicated in our emails, there was a misunderstanding about the refund breakdown, which has since been clarified. We take pride in the quality of our products and have passed along your concerns to our team for further review. Our team is always happy to assist with any specific sizing or product questions to help ensure the best fit. Lastly, our team has since reached out to offer a specialized resolution for your submitted size exchange.
I bought a pair of boots to potentially wear to my wedding. The boots themselves are fine and appear to be a decent quality. They just do not work for what I wanted. So I went to return them. Imagine my surprise when I find out they are ineligible for a refund because I used a promotional code. Considering the site immediately offers you a discount code for being a new customer, this seems incredibly back-handed and a bit scam-y. I was only offered a store credit to their site and a pre-paid shipping label if I wanted to return them. I have no desire to buy anything else from them at this point, and I am out $140+ for a pair of boots I will not wear. And considering I'm trying to pay for a wedding, there are much better uses I could put that money to.
They also have a 'try before your buy' option for some of their items, so it just seems insane to me that they cannot 'accommodate' the refund of a pair of boots. In fact, I see the option on the boots I bought, right below the 'Add to Cart' button it says: 'Try up to 8 items at home for 10 days'. And yet because I use a discount code they offered I can't even get a refund? There is also nothing on the product pages that say buying a sale item or using a discount code will disqualify you from refunds. It is the 5th question down on the returns FAQ page, not obvious or highlighted at all.
I would not recommend buying from them.
Hi Jenna! Thank you for taking the time to leave a review. We apologize if our refund policy was missed during your shopping experience. Our policies are clearly outlined on every webpage and during checkout. To address your concerns, our customer service team has reached out to offer personalized return support. We look forward to taking care of you!
I ordered 6 dresses on two day shipping and they didn't arrive then. Now they are saying store credit only. Save your money and go with someone who has a good return policy and customer service.
Hi Myrna!
We are so sorry to hear your package did not arrive as quickly as needed! We totally understand the anticipation behind receiving a package! We've taken a further look into this and see that the shipping window included a holiday when UPS was unfortunately not operating. Due to the holiday, this extended your delivery by one business day. We have included on our policy page that expedited deliveries may not deliver on the weekends or holidays. We apologize if there was any oversight regarding this!
It looks like our team reached out on 7/16 to offer a complimentary return. Our team has also sent a follow-up regarding a specialized accommodation regarding your expedited shipping costs. If you have any additional questions, or if we can assist with submitting your return request, we are happy to provide further support!
I was looking for a special occasion dress for both my daughters and I. Went I went to google and typed mother/daughter dresses, Joyfolie came up. As soon as I went on the sight, it asked me to spin a wheel for a discount. I was thrilled to "land on" a 30% discount. The total for 6 dresses (2 options for each of us) was $383 WITH the 30%. None of the dresses worked and the quality was very poor for the prices. So, imagine my shock when I went to return them and I CANNOT. I can only get store credit because I used the discounted code. Not only do I not have dresses that work and I still have to purchase something, now I am stuck with the company to the tune of almost $400.
Thank you for your feedback regarding your recent experience. We understand your frustration, and we sincerely apologize for any inconvenience caused. Our sign-up code offers a generous 30% discount on your entire order, but it does not include provisions for refunds. This information is outlined in our terms of service and policies accessible through the provided links. While we are unable to process a refund, we want to assure you that a store credit can be chosen as a return option. If there are any other concerns you may have, we are more than happy to take a further look and assist you in any way we can.
We started a little rough but once we set-up good communication, the company was wonderful to work with. The dress I had ordered was lost in the mail. The replacement dresses arrived quickly and are beautiful. I would order from this company again.
We truly appreciate your patience as we sorted out the carrier error with your order. Our sincere apologies for any frustration this may have caused. We're delighted to know that your granddaughter will soon be enjoying her new dresses! Your support means the world to us, and we can't wait to bring you more Joyfolie in the future.
I love the dress! I'm putting the outfit together for a wedding. I added the belt, hat, earrings, necklace and bracelet all purchased at thrift stores! Cowboy boots coming next!
We're thrilled to hear that you're loving our Cass Dress and having a blast creating your unique style with this signature piece. It warms our hearts to be a part of such a beautiful occasion, and we sincerely appreciate your support in choosing Joyfolie. Your happiness is our greatest reward, and we can't thank you enough for sharing your positive experience with us.
I purchased 2 dresses for a wedding. The dresses were kept folded in my closet on the top shelf. Each dress was tried on twice.
The wedding was canceled. We had no use For the dresses, they were mad ugly anyway. I sent them back for a return waited over 2 weeks.
First inquiry I was told we didn't receive your return.
Second inquiry while sending proof with my tracking number that they on fact did receive my returns!
They gave me store credit for 44$ for 2 dresses?
Telling me the dresses were damaged? HOW? They literally sat in my closet and were tried on twice
Well then it was... they are past the 30 day return policy and that's why you only get this amount!
This company is horrible!
BUYER BEWARE
Cheap too, the material is cheap. Like Shein...don't buy from here.
Hello Sonya, As previously communicated, there was a misunderstanding, and we believe it's essential to make sure it's clear. There was only one return item associated with the order under your email and name, while the second order was under different details. After receiving the correct information, we promptly located and processed your return. Although the items were returned beyond the designated timeframe and in a specific condition, we went beyond our policy, providing store credit as expected with a goodwill gesture. We want to assure you that we handled the situation professionally and fairly. Feel free to reach out if we can provide further clarification.
I NEVER did anything thing to have them start emails to me.
They likely bought my email from another spamming site.
I have tried to Unsubscribe, but there emails keep filling up my spam, therefore, their items are likely the same.
We appreciate you bringing it to our attention! We sincerely apologize for any inconvenience this may have caused you. This is a newer tech that we’ve been testing but 100% happy to remove you from our Joyfolie mailing list. Feel free to reach out to info@joyfolie.com for further assistance.
From the business
A nonpareil approach to footwear for the fashion-forward gal. www.joyfolie.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, we’re truly sorry for the frustration this caused, as that is never the experience we want for our customers.
To clarify, carrier pickups are handled directly by the shipping provider, so while we schedule them, we don’t have control if the driver is unable to collect the package on the expected date. Returns that aren’t picked up within the allotted timeframe are automatically canceled by the system, but once you reached out, we immediately reopened the request so you could still send the item back.
When your return arrived, it went through our standard inspection process. Our warehouse team documented visible hairs, dirt, and a noticeable odor, none of which were previously reported to us. If an item ever arrives in that condition, we encourage customers to notify us right away so we can resolve it.
According to our Return Policy, Section 9, apparel showing hairs, stains, odors, or other signs of wear is not eligible for return. However, despite not meeting eligibility requirements, we still extended a one-time courtesy exception and issued a refund in the form of store credit.
We truly appreciate your feedback and are always committed to improving.