Overview
Keycafe has a rating of 4.6 stars from 237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 13th among Software sites.
It only took a few minutes to get on the phone with a customer service rep which was great because the problem needed urgency. The cleaner had locked the key in a wrong box and the representative was able to help us retrieve the key quickly and effectively. Thanks so much.
I had an issue as the door with the key rings wouldn't open but the helpdesk was helpful and sorted out remotely
The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.
Soufiane was very helpful in aiding me navigate through a complex smartbox and account set up. He was patient, and guided me through each step.
I had a great experience with KeyCafe's support team, especially Camara. I had trouble accessing a key for one of my listings at 12 York Street, and she was super helpful the whole way through.
Camara figured out what was going on, updated the key status manually, and walked me through exactly how to fix it. She was patient, friendly, and made sure everything was sorted. She even took the time to explain my billing and suggested how I could get the most out of my plan.
Overall, KeyCafe's service is top-notch, and their support team is awesome. Big thanks to Camara for making everything so easy!
Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.
Quick call back and the directions were clear to resolve my problem.
They helped me pretty fast once I called them - excellent experience!
Excellent CSR. Showed me respect, and paid attention to my concerns. Take you very much for being the help that I needed.
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
My guest couldn't open the key box and almost panicked. Achraf from your customer care kindly called her several times (and found out that she was in the wrong Keycafe...)
Great convenience paired with amazing customer support!
Very prompt and helpful communication and a fantastic service
We were debating using Keycafe for 2 rental properties. Just as we almost convinced ourselves to use this service (which we only needed 4 months of the year for tourism however they only offer an option of a 12 month subscription) we definitely said no way when they instituted a key pick-up fee of $4.00 every time someone picks the keys up. In our case that meant $20-$40 a month on top of their subscription fee.
So we went and asked the local business next door to handle our keys which they offered to do for free as we do business with them anyways.
Good luck KEYCAFE you'll need it. Ridiculous rates!
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks.
The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
Natalie was very professional she spared nothing and exhausted several options until the mater was resolved. We appreciate her stay fast resolve in this matter and one she had ironically similarly handled for us prior to this action. Five Stars. Give her a raise.
I had a problem with the keys drop twice in an hour (partly my fault but I didn't find the process super straightforward). However, it was very easy to reach the customer service and their kindness and efficiency was really top! Thank you!
It takes a bit of effort to set everything up (and sadly they don't provide a functionality for testing as after a few test openings the counter starts), but once you understand how the system works, it's quite easy and works well
I've been using this service for years now. I find it very convenient, and should I need any help, they are always on hand to help with their friendly customer service
I will continue to use them for my Airbnb bookings for flexible check ins in the future :)
I used a neighborhood Key Cafe to store an extra set of keys for guests who would stay at my apt. Setting it up was seamless and I didn't have any issues. Any time I needed to message customer service (ie to ask for invoices or how to update things on my account), customer service was quick, friendly and efficient. Would use this service again.
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
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