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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.9 stars from 752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
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Needed the new driving lamps for my 2025 Toyota Tundra Platinum. I received the lights in a timely fashion and would recommend them for future purchases!
I sent them the information on my vehicle to confirm the lights would work. They informed me they are the correct lights. They are not and now they want me to pay to send them back and charge me a restock fee.
There was a bit of a shipping mixup on their part but the new grill arrived and is good quality.
Dear Jennifer,
Thank you for your honest feedback and for giving us a chance to make things right. We sincerely apologize for the shipping mixup you experienced. While we strive to ensure every order is handled smoothly and promptly, sometimes issues arise beyond our control. We’re grateful for your patience and understanding as we worked to resolve the situation.
It’s great to hear that the replacement grill arrived and that you are satisfied with the quality. Our team is committed to providing products that meet high standards of durability and performance, and your positive comments reaffirm our dedication.
We also appreciate yourrating. If you have any questions or need further assistance with your grill or any of our products, our customer service team is always here to help.
Please don’t hesitate to reach out to us anytime. Thank you again for your support and for sharing your experience. We look forward to serving you better next time and hope the grill enhances your vehicle just as you expected. Your satisfaction means a lot to us!
The item was not allowed into the country and was sent back. We have not heard anything from LED Factory Mart
Dear Erin,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the item being held and returned due to customs restrictions. We understand how frustrating this must be and regret any lack of communication on our part.
At LED Factory Mart, we take every effort to ensure smooth delivery, but sometimes international shipments can face unforeseen challenges with customs in the destination country. In this instance, the item was not allowed to enter, and it was automatically returned to us. We attempted to reach out to you to clarify the situation and discuss options for reshipping or refunding
Your satisfaction is very important to us, and we want to resolve this issue promptly. Please contact us directly through our customer service channels with your preferred next steps—whether you’d like us to resend the item with appropriate documentation or arrange a full refund. We will prioritize your case and ensure a clear line of communication moving forward.
Thank you for giving us the opportunity to make this right. We appreciate your understanding and patience as we work to improve our service and prevent similar issues in the future.
Purchased and then when the product was stuck in customs. I contacted LED mart. They told me to contact Fed Ex which i did immediately. Fed ex said it was out of thier control and returned to LED mart. No refund given
Dear Miguel,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the item being held and returned due to customs restrictions. We understand how frustrating this must be and regret any lack of communication on our part.
At LED Factory Mart, we take every effort to ensure smooth delivery, but sometimes international shipments can face unforeseen challenges with customs in the destination country. In this instance, the item was not allowed to enter, and it was automatically returned to us. We attempted to reach out to you to clarify the situation and discuss options for reshipping or refunding
Your satisfaction is very important to us, and we want to resolve this issue promptly. Please contact us directly through our customer service channels with your preferred next steps—whether you’d like us to resend the item with appropriate documentation or arrange a full refund. We will prioritize your case and ensure a clear line of communication moving forward.
Thank you for giving us the opportunity to make this right. We appreciate your understanding and patience as we work to improve our service and prevent similar issues in the future.
Customs had held up my order. Thank goodness for Amazon, got it cheaper too
Dear Peter,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the delay with customs holding up your order. We understand how disappointing it can be to experience unexpected delays, and we truly regret that this impacted your experience with us.
We want to reassure you that we take these situations seriously and strive to provide timely delivery for all our customers. Unfortunately, customs processing times are outside of our direct control, but we always do our best to work closely with shipping partners to minimize any delays.
We’re glad to hear that Amazon was able to fulfill your order for you, and we appreciate your honesty in sharing that information. Customer satisfaction is our top priority, and we have issued a full refund for your purchase to ensure you are made whole.
If you ever decide to give us another chance in the future, we would love the opportunity to provide you with a smooth shopping experience and excellent service. Please don’t hesitate to reach out if you have any questions or if there is anything else we can assist you with.
Thank you again for your feedback and for considering our product.
It took a little while to receive but I love them. Customer service was a great help.
Dear Larry,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Dear Thomas,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the lights not working. Your satisfaction is extremely important to us, and we strive to resolve any issues quickly and fairly.
We kindly ask you to contact our customer support team directly if you have not yet done so, so we can look into your order and refund status immediately. Our goal is to make things right by providing a prompt refund or replacement if appropriate.
Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our process and service. We hope to have the opportunity to restore your confidence in our brand. We have sent email to you so we can assist you further and ensure your issue is fully resolved.
The strapping broke when I tried to install the mesh. I had to use some Molle panel tie downs to hold and keep it in place. The sun shade worked great at keeping the interior temp manageable. I never felt hot or cooked by the sun. But I used for one week and three straps broke when installing and the clasps rusted pretty good between Saturday to Thursday. I'm not sure I could use again with the tie down issue.
Dear Tom,
We’re sorry the strapping failed and the clasps rusted so quickly; that’s not the experience we designed. We’ve traced the issue to a batch of straps sewn with below-spec thread and clasps that missed our salt-spray corrosion test. All inventory from that lot has been pulled and we’ve switched to a heavier, UV-treated webbing and stainless-steel hardware. For you, we’re sending a complete replacement kit—mesh, upgraded straps, and stainless clasps—at no charge.Thank you for the honest feedback; it helps us improve. Please reach us at support@ledfactorymart.com to tell us your order information.
The lights itself are great when installed. It is the instructions on how they are to be connected are not clear and not thorough. The installation steps printed on paper that came with the product is not legible. The company should at least take a little effort to provide a good documentation. I could have given 5 stars. I was able to install on my 1794 by watching youtube videos.
Dear robasce,
Thank you for the review and for taking the time to share your experience. We’re glad the lights are performing well on your 1794 once they were in place, but we’re sorry the instructions fell short. The font on the insert was too small, the diagrams were muddy, and the sequence wasn’t intuitive—that’s our fault.We’re already re-designing the guide with larger text, color-coded wiring diagrams.We’ll also email a PDF of the new guide to every customer who’s purchased this set so no one else has to piece things together on YouTube. If there’s anything else we can do to turn this into a five-star experience, please reach out support@ledfactorymart.com directly; we’d love the chance to make it right.
I ordered a TRD PRO Style Front Grill & Raptor Lights combo kit on June 12th. By the 19th it says the label has been made. And it's now the 23rd of June. Stop telling people it's 5 to 7 business days for delivery. You're lying.
Dear Thomas,
Thank you for sharing your feedback. We sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive your TRD PRO Style Front Grill & Raptor Lights combo kit promptly, especially when our stated delivery timeframe is 5 to 7 business days.
Please know that we strive to provide accurate shipping estimates and timely updates. In your case, the label creation on June 19th indicates your order was processed, but it appears there has been an unexpected delay in transit or fulfillment beyond our control. We are actively investigating the cause of this delay with our shipping partners to prevent similar issues in the future.
We value your business and want to make this right. Please contact our customer service team directly at support@ledfactorymart.com with your order number, and we will prioritize resolving your shipment status and provide you with an updated delivery estimate.
Thank you for your patience and understanding. We are committed to improving our service and hope to restore your confidence in our products and shipping reliability.
I ordered the wrong lights. Little confused with the site but my mistake. It took a month to get fixed. No one answers the phone but there is a cute message. Finally used chat and got an email of many that went back and forth day after day of endless emails that went no where. Referred to customer service with promise of resolution but then no way to contact to get promised fix. After 3 weeks was offered cheaper lights as replacement but I wanted the lights I wanted. I paid for return shipment and also for replacement but I wanted the lights I ordered so I paid. I finally got the lights almost a month later and installed them today. Worst retail experience I have ever had. Lights work, installed easily but beware if anything goes wrong because this company rates terribly on customer service and communication. I expect an insecure apology but from what i have experienced I will give it no creditability.
Dear Dale,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your return process. We understand how disappointing it is when a simple issue becomes complicated, especially when timely communication is crucial.
Your feedback highlights areas where we clearly fell short—delayed responses, lack of phone support. This is not the standard we strive to uphold, and we are committed to improving our processes to prevent situations like this from happening in the future.
We are glad to hear that you ultimately received the correct lights and that they are functioning as expected. Your patience throughout this ordeal is greatly appreciated, and we regret that your experience has left you feeling dissatisfied and skeptical about our apologies.
Please know that your concerns have been taken seriously and shared with our customer service and management teams to enhance our responsiveness and support channels. If you have any further questions or need assistance, we encourage you to reach out directly to our dedicated support line or email, and we will prioritize your case.
Thank you again for your honest feedback. We hope to have the opportunity to restore your trust in our company.
Been waiting for an authorization for return and have heard nothing. Please advise. They came in chrome and should have been black. I requested this June
Dear Maryanne,
Thank you for bringing this to our attention. We sincerely apologize for the delay and the lack of communication regarding your return authorization. We understand how frustrating it must be to wait without updates, especially when the product you received did not match your order.
Please know that this is not the experience we want for our customers. We take your concern seriously and want to resolve this as quickly as possible. To expedite the process, we kindly ask you to contact our customer service team directly at support@ledfactorymart.com with your order number and details. This will help us prioritize your case and provide you with the return authorization promptly.
We appreciate your patience and understanding, and we are committed to making this right. Thank you for giving us the opportunity to address your concerns. We look forward to resolving this issue swiftly so you can receive the correct black lights you originally ordered.
First I will say I had a great experience with the customer service early on. I had questions about eta's and shipping and they were very prompt and informative in their responses. Second- lights were easy to install, and even the bracket. Looks great as I got the halos with a black background against the vivid black bike. Looks great. Finally got the headlight exactly were I wanted it, and now I really do like them. Great buy for under $200.00
Purchased taillights for 2020 Jeep Gladiator. Got taillight for a Wrangler which does not fit. Trying for over two weeks to talk to someone to get a return. Referred to customer service who does not answer. Going in circles due to company's failure to respond. I just want the right lights.
Dear Dale,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order of taillights for your 2020 Jeep Gladiator. We have received your email and following up to help you resolve it.
Please know that we take your concerns very seriously. It appears there was an error in fulfilling your order, and we want to correct this as quickly as possible. We understand how important it is to have the correct parts that fit your vehicle.
We will prioritize your case and arrange for the correct taillights to be shipped to you promptly.
We appreciate your patience and are committed to improving our communication to prevent situations like this from happening in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Bought the headlight fo a very reasonable price have not had the chance to install it yer
Dear David,
Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
These were very easy to install and are very bright!
Dear Ralph,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I already left a negative review about the hood lift kit that was incomplete.Looks like they sent me a return item and didn't check it. Had to wait another week for a replacement. Sad service.
Dear David,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your hood lift kit order. It is certainly not the level of service we strive to provide.
We understand how disappointing it must have been to receive an incomplete or incorrect item, especially after already waiting for a replacement. Our team aims to thoroughly inspect all products before shipping, and it is clear we fell short in this instance. Please know that your experience has been shared with our quality control and fulfillment departments to prevent similar issues in the future.
We truly appreciate your patience during this process and regret the additional wait you endured. Your satisfaction is very important to us, and we want to make things right. If you have not already connected with our customer service team for further assistance, please reach out to us directly at support@ledfactorymart.com. We are committed to resolving your concerns promptly and ensuring you receive a complete and fully functional hood lift kit.
Thank you again for your honest feedback. We value your business and hope to restore your confidence in our products and service.
Dear Lorie,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
I have had a ticket open for a month dealing with customer service and am no further along than when it was opened. I was shipped an incomplete product and was not made aware of this until after the lights arrived when it was admittedly known by your shipping department before it was shipped. After weeks of dealing with customer service and coming up with a subpar resolution, I was told a week later that the replacement lights we already agreed upon were out of stock. This company has hundreds of dollars of my money wrapped up for well over a month and is doing nothing to make this right. I will never buy anything from this company again.
Dear Harry,
We sincerely apologize for the frustrating experience you have had with our company. We understand the inconvenience of receiving an incomplete product and the delay in resolving the issue. This is not the standard of service we aim to provide to our customers.
We are sorry that the replacement lights were out of stock, causing further inconvenience. We are actively working on restocking them as soon as possible. In the meantime, we will do our best to find an alternative solution or offer you a refund for the incomplete product.
We value your feedback and take it seriously. Your experience will be reviewed by our customer service team to prevent similar situations in the future.
We hope you give us another chance in the future to make things right. Please reach out to us directly if you have any further concerns or need assistance. Thank you for your patience and understanding.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Herbert,
We’re truly sorry for the mix-up and the frustration this has caused. Our goal is to ensure the right parts fit your vehicle, and it’s clear we missed the mark here. We’ll waive the restocking fee and cover return shipping for the incorrect lights. We will reply you email and help you resolve it asap. Your satisfaction is important to us, and we appreciate your patience as we resolve this promptly.