Marks & SpencerReviews 96

I just can't believe that such a once, Well known, Well thought of brand such as Mark's & Spencer have dropped to such a low level! Once upon a time they were the leaders in quality and service. Certainly no longer... I sent a gift to my Sister through the UK site (I'm in Australia) the process was good but the gift never arrived although was marked by DHL as delivered but a weird note on it saying signed by destroyed! I wrote to DHL and they replied it had been damaged in transit. Reorder from M&S! No apology whatsoever as to why it was listed as delivered! M&S have not replied to any of my correspondence. No proper channel for parcels missing or non delivery. Very difficult to get any response. Nearly a week and no nearer to getting a satisfactory reply or refund. I think the whole Compay needs an overhaul. Anyway the message here is DON'T BUY GIFTS FROM THEM!

I ordered pants that they are selling on their website for $69.49 and when the pants arrived, it have a price tag on it of 39.50 British pounds = $49. Feel like I got ripped off by paying an extra $20 for cheap pants.LOL
(For the shipping I paid an additional $13).
When I emailed them and said that the price tag showing $49 and they were charging $69, the response was a brush-off, that they need to pay their employees, rent etc.

No return policy?! How is this allowed? The answer at the till it was that it states on the receipt?! The receipt you receive after you have purchased the item! What a scam! So disappointing it comes from such a renown big brand! Not to mention the lack of custoner service from store manager! You should be ashamed for the service you provide@M&S

What a total waste of time
What a total waste of time, four orders, all four for a given date that I paid for, and none arrived on time. The latest, my wife's Christmas present for 9 items, and only one arrived. You should be ashamed! Order **************821

Cannot understand why The Christmas Feast Hamper Product code::******* can be delivered to Edinburgh but not to Glasgow or the Isle of Man

To add to my frustration they did agree to deliver. The M&S Deluxe Collection Hamper
Product code: *******. To Glasgow and Isle of Man

Where is the Logic in delivering the The M&S Deluxe Collection Hamper
Product code: ******* to these locations but not the The Christmas Feast Hamper Product code::*******

Ordered 2 coats that were only available online as i could not decide between them but thought I'd just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I'm still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can't really do anything more. The fact i still don't have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don't think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don't have very high expectations…

Accused of stealing meat. Although nothing found in my bags was asked to come upstairs. Where in a middle of shopping floor was searched again by two men now. Nothing found and after showing where exactly I've put the meat back no apology or sorry for misunderstanding. HAIDER-disgusting horrible person. Shouldn't work there.

Do not order flowers from M&S for delivery - flippant attitude, don't deliver on time, upset all round - go elsewhere

If I could give 0 I would.
I order school uniforms for our kids late August but the parcel never arrived. Worst, we got an email saying the parcel has well been received and when we complain to M&S they confirm the same information and showing the proof of parcel reception with a completely random signature on it (we can't have any idea for which name at all the signature stands for). And they ask me for the 5th time to well checked with my neighbors and in the garden which I confirm each time but they still keep saying the same.

Not to mention they ask me to send a same declaration (that I didn't receive the parcel) again and again as if there is no coordination.

I have been a loyal customer of M&S for all our kids uniforms for so long but this time is a goodbye.

The clothes' quality is also clearly in decline. Since we buy every year we can clearly observe the changes.

We have much better experience with Zara. Better style, better delivery. Go for Zara.

Don't shop at Marks and Spencers stop are rude. And the staff are over priced such a#s £25 for a family sized lasagne. I'm surprised they are in business. Absolutely disgusting

My aunt got a gift of flowers forget 90birthday and thy are all dead it was upsetting seeing her fave

As you are now doing so well and posting that profits are up...isn't it about time you considered the customer! START SUPPLYING BIODEGRADABLE OR PAPER BAGS!

You must have seen the hundreds of complaints about service. Long long time ago it was amazing... tissue and items were packed for you. Now they are nearly thrown at you - even after spending hundreds of pounds - and you have to carry them off. ALL good shops now packing with paper or biodegradable bags.

COME ON M & S MAKE AN EFFORT...

At 13 50 yesterday i purchased underwear i was impressed by the lady who servrd me she was friendly /helpful loved her attitude i dont know her name i spent 112.50 she chatted to me whilst dealing with my purchase i came away feeling so happy wish i could find a name on the receipt it was more than a purchase/seller

Bought today. Frequently advertised as sweet and juicy. Strawberries bought today are bitter.
Very disappointing.

Pictures says it all. Please see below on food purchased day before i attempted to cook! Staff at Hastings ~East Sussex Branch were rude arrogant and refused basic apology and refund! Please look at rice! Food not fit for consumption also had tipped some of the Rice into food pot before i noticed it was green, therefore ruined my whole dinner!

Will never shop in M&S again! Complaint department also not helpful!

This is my original review on M&S website regarding my order for an afternoon tea letterbox gift. M&S emailed me asking me to amend my review. That they did not publish my review says more than I ever could about their service and lack thereof.
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'Delivery delays - read 1* reviews before ordering

Poor service from M&S. Guaranteed delivery on Friday, ordered six days earlier to ensure this, email Friday morning confirming delivery that day. Email received late on Friday apologising for delay, confirmation of delivery on Saturday. Tracking online never updated so useless.

Contacted customer service on Friday to enquire further. Promised delivery on Saturday. I asked for refund, was told not possible. I explained as it was food items, and was not being delivered when agreed, it was unacceptable and that I would like it cancelled. Customer service advisor ended the call without response.

No delivery on Saturday. Still no tracking details online. Telephoned customer services on Sunday, advised delivery would be Monday.

At this point all confidence in M&S was lost. Advisor agreed to cancel and refund my order.

If this had been done on Friday when I first asked, I would have had time to rearrange a different gift for Saturday delivery. As it is, an elderly couple have not received a celebration surprise as arranged.

I wish I had read the other reviews before ordering. I expected better service from M&S. As the couriers continually fail to deliver on time this needs to be addressed by M&S.'

Came here and will be going to as many review sites as I can find now to review my terrible experience with M&S as I reviewed my purchase with M&S on their own web site at their own request and they refused it as it was 1star - claiming it was customer service related so they could not t accept it. So their reviews on their website are moderated to keep out the bad ones. Really M&S? Really?

Well my experience was terrible and I think folks need to know that.

Lost a day of my life on a 2 hour delivery slot.
Had to stay in all day after paying for 2hr slot. Called incredibly well hidden number to speak to customer services, after a few attempts I managed to navigate the customer Service hell. No help at all.

Marks and Spencer stolen 95.50 pounds from me. I contacted the customer service team, sent the emails with evidence that I was cheated however they just ignored all my emails and calls. It seems like this is a new way of making money for Marks and Spencer. This is to think twice before purchasing anything from them online. You will be cheated. Customer service will ignore all your emails and calls.
Since 24 of March I am emailing, calling however everything is ignored. The proof of all above mentioned is available. I am attaching the receipt below.

Bought a sale item online and went to return it but told that it was outside of the 14 day return window (by 5 days) for sale item refunds. I pointed out that this information is no where in any of the receipt/order emails I received but I was told that is 'common knowledge' by the manager in the store. She gave me an online customer service number to call. Person I spoke to said that there is nothing that can be done, again I pointed out that I was not notified of the shorter window to be able to refund sale items, and that given that I have been a loyal customer for so long (over 8 years), could I please be given some discretion and get a refund. The 'customer service' person's advice was to go to a different M&S store and maybe the attendant will use their discretion and give me a credit note. This is the online 'help' I received from someone who is employed for 'customer service' support for an order I placed online. I'm lost for words. It would have been better if she had just stuck to saying 'No'. What a joke. This is not just any customer service; this is Marks and Spencer customer service, who have just lost 4 loyal customers.