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3.1

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Mint Reviews Summary

The company has garnered mixed feedback, with customers appreciating its ability to consolidate financial information and track expenses effectively. Many users find the interface user-friendly and value the insights it provides into their spending habits. However, significant concerns arise regarding customer service, with frequent complaints about unresponsive support, difficulties in account management, and issues with data syncing, particularly with major banks. Additionally, intrusive advertising and the perceived complexity of account closure processes detract from the overall user experience. Overall, while the product shows potential, the customer service approach needs substantial improvement to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
13
value
11
returns
5
quality
10

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Alabama
1 review
0 helpful votes
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The necklace I purchased for my daughter is gorgeous! I put a pic of the baby she lost. I also purchased a birthstone ring with my grandchild's stones! It's so dainty and comfortable!

Date of experience: May 19, 2025
New York
1 review
0 helpful votes
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TERRIBLE
January 30, 2025

ALL ADS ON MY ANDROID. CAN'T USE TO MAKE A CALL OR A SEARCH. IM A SIMPLE RETIREE WHO NEEDS RELIABLE CELL PHONE SERVICE AND ALL I AM GETTING I INTRUSIVE ADVERTISING WHICH PREVENTS ME FROM CALLING OR SEARCHING.

Date of experience: November 1, 2024
DO
2 reviews
0 helpful votes
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Mint mobile is rubbish
January 4, 2024

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Date of experience: January 4, 2024
North Carolina
27 reviews
32 helpful votes
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No data during busy hours
December 23, 2023

I've had mint mobile now for 6 months. And the moment you use more than 40 GB on the unlimited plan you are seriously throttled down. I thought unlimited men a certain definition. Apparently mint mobile has a different definition of unlimited. You will not have phone service early in the morning when everybody is using it. You will not have phone service around 5:00 p.m. to 7:00 p.m. when everybody's using it. You will not have phone service from 10:00 p.m. till midnight when everybody's going to bed and using it. Mint mobile uses T-Mobile and the priority for T-Mobile is their customers.

Date of experience: December 23, 2023
New York
2 reviews
4 helpful votes
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Long Time Mint User
June 19, 2023

I've been a long time mint user and I love it. Before Mint I used to track all my expenses and overall budget on Excel. With Mint, everything is in one place and I can see analytics about my spending to change my habits.

Date of experience: June 18, 2023
New York
4 reviews
24 helpful votes
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Love Mint
August 18, 2022

Been using mint for years now to help with my budgeting. Before I just had all my tracking in excel spreadsheets and this is so much easier.

Date of experience: August 17, 2022
Virginia
1 review
1 helpful vote
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If you use mint, pray you never have to change your phone number. After changing mine, I got locked out of my account. Despite multiple submissions of requests to have my phone number changed, I only wasted hours of my time getting bounced back and forth between mint support chat and TurboTax phone support with no resolution. So now I have lost over two years of budgeting trends and have to start from scratch. If you're looking for alternatives, I'm switching to MoneyDance.

Date of experience: March 25, 2022
Ohio
1 review
0 helpful votes
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STOP EMAILING ME
December 1, 2021

I don't even understand how or why I am on this email list but I have unsubscribed MORE THAN 5 TIMES and this stupid a** website emails me like 5 times each day. I wouldnt care if the information is good or not at this point LEAVE ME ALONE

Date of experience: December 1, 2021
Arizona
6 reviews
4 helpful votes
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It's okay
October 20, 2021

I really liked services and terms, but the only reason it's not 5 stars is their app. The app works bad, the navigation could be better, please, change it.

Date of experience: October 20, 2021
India
5 reviews
3 helpful votes
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Savings
April 8, 2021

Their budgeting program helps me same quite a few amount. Good services. Helpful to manage our money.

Date of experience: April 8, 2021
Indiana
1 review
1 helpful vote
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I was very happy with Mint until I decided to close it. In terms of usability, this site was clearly designed to make it difficult to close one's account. I ran into problems immediately. After two hours they sent me an email that I needed to reset my java script. I did that. I am currently into hour 3 just trying to close my account. Their process is the opposite of customer friendly.

Date of experience: January 25, 2021
Nevada
1 review
0 helpful votes
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Love Mint!
December 3, 2020

Best service ever save'd me when I needed to lower my expenses! Love mint they saved me from losing my phone service!

Date of experience: December 3, 2020
India
10 reviews
9 helpful votes
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Ease of use
October 26, 2020

I this personal finance app for my personal use, to set reminder for my bill payment, track credit score, etc. Very easy to use application.

Date of experience: October 26, 2020
Arizona
3 reviews
3 helpful votes
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Nightmare
July 24, 2020

I just tried switching to Mint from Quicken. I thought Quicken was bad when you need help. Mint is a nightmare. All I wanted was to enter a transaction that was older than 90 days. So far I have logged in 14 times, emptied my browser history, restarted my computer 4 times, and started a chat for help 4 times that kicks u out after 20 min. It's been 2 hours and all they do is blame your computer, browser, ect.

Date of experience: July 24, 2020
Florida
2 reviews
4 helpful votes
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I signed up to give it a try (mainly as a exercise for a class I was teaching on Personal Finance). They required access to my bank account, so I input the data. After working with the software enough to see whether it would be useful and something I'd recommend to my students, I deleted my account. A day later, I received an e-mail related to a transaction in the account to which]\Mint.com had access. I looked to make sure the account was deleted, and it was, however, they also allow 72 hours during which you can reopen the account. So, I wasn't too worried.

Now, two weeks later, I'm still receiving e-mail notifications about transactions in that account. They have no phone number nor e-mail address to contact them. My only choice was to change the password on that account. However, they apparently still have all my data and even after deleting the account, they are keeping my data.

DO NOT EVER TRUST MINT.COM. THEY WILL STEAL YOUR DATA AND NOT GIVE YOU ANY MEANS BY WHICH TO DEMAND THAT THEY DELETE IT FROM THEIR SERVERS.

Date of experience: April 9, 2020
Louisiana
1 review
1 helpful vote
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Ok, but not the best
October 15, 2019

Although I love the interface of the application - it does not sync well with Chase. I have found that I need to refresh the account, which works about 1% of the time, or totally reset the account up by deleting and readding it.
The budgeting feature is awesome and I love it but if the accounts are not syncing properly, it skews the data in the budget.
As much as I would like to keep using this for my personal budget, I am going to look for something that can actually sync with ALL my accounts.

Date of experience: October 14, 2019
Arizona
4 reviews
10 helpful votes
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My husband and I have separate accounts, and when I tried to link the second one, it would not link. Contacted support. Apparently, since our separate accounts use the same financial institution and therefore the same URL login, even though our user names and passwords are different, Mint will not link the second account; only one instance of the URL login allowed! Note that both Quicken and Personal Capital allow more than one account to link from the same bank. Mint support suggested linking them at the bank... seriously? This completely negates the reason for having separate accounts in the first place, not to mention that our IRA accounts MUST be separate according to government regulations!
Unbelievable. It's apparent that the people developing this software have no real-world financial experience, nor have they talked with their users or done any usability studies.
Bottom line: You get what you pay for (I knew it was too good to be true).
Their advertisers should be aware that the married-couple-with-separate-accounts (a huge demographic, if our friends are any example) will not be reached through this advertising channel. Might want to look at advertising else ware.

Date of experience: August 27, 2019
Arizona
1 review
0 helpful votes
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Don't count on it
April 28, 2019

Mint is good for giving you a general idea of your monthly budget. Much of it's information is contradictory which makes me wonder were it gathers it's information from. But hey it's free!

Date of experience: April 26, 2019
California
1 review
2 helpful votes
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We got Mint because we recently retired and want to track our expenses. Unfortunately, Mint's reports duplicated a lot of transactions, especially from Visa cards issued by Chase bank. Consequently, Mint told us for the better part of a year we were spending a lot more than we actually were. It was scary.
Mint's only support is via chat with semi-literate people using fake names in heaven knows what country. All they are interested in doing is making excuses. They have no desire to learn what's wrong with the system or fix it. There are ways to fix the errors, but Mint is so buggy that this takes a long time, especially if you have let the mess build up for a while. Reluctantly, we're going to have to go back to Excel to track our expenses.

Date of experience: April 9, 2019
France
2 reviews
3 helpful votes
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Best!
March 27, 2019

Allows you to view all your financial accounts in real time from one hub. Lots of reporting options. No subscription required.,

Date of experience: March 27, 2019