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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.2 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 28th among Auto Accessories sites.
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I reached out to Samantha several times to obtain their price match guarantee. After the initial contact, I never heard back from her.
The shocks and all of the components that I got from Mudify were great!
Fast shipping, got all of the correct parts, the whole experience was top noch!
It was easy to select the beast option for my ride based on what I would need. No guessing on what kind of load weight you need to pick. It's all there on the website and best part is Mudify putting the shock and springs together to make that load weight ready for install. Saves time and hassle especially when you install it yourself.
I had a terrible time with this site and all I can say is make damn sure you get everything right because they will not be very willing to help without some sort of fee attached. Getting a resolution was like getting teeth pulled and 10 emails just for a small refund that left me still feeling regretful to have bought from them.
Unfortunately my order has been messed up from the start, it's been a month now and I'm still waiting on getting the right product shipped to me. I doubt I will order from them again because of this.
Always cautious on ads I see on Facebook...
Glad I pulled the trigger on this one
Ok price and received what I ordered but never received tracking and the floor mats I ordered just kind of showed up on my porch one day. It was a nice surprise the day they arrived but had a few days wondering what was going on.
I am not a suspension expert. I was looking to upgrade the suspension on my 2007 FJ Cruiser. While searching online it was confusing to understand what I needed to do a proper suspension change over. Mudify was the only company that I found that would answer a phone call and discuss what I was looking for. They took the time to understand what I wanted to do. They even had me send pictures of my setup so they could recommend the right parts. The parts I received fit and gave me the lift I was looking for. The struts were pre-assembled, so I didn't have try and compress the coils. Mudify's staff is very friendly and knowledgeable to work with. I would recommend them to everyone.
I first started checking it out on their website on my own, but a few weeks later I decided to call to confirm some questions I had, and honestly, their customer service was excellent. The attention and treatment were great. Both people are from Venezuela, and they were the best at assisting me.
Truck drives great. All the parts arrived on time. Great customer support. Joel contacted me to make sure my front coilovers were assembled and shipped undamaged. Would recommend this site to anyone.
Was confirmed item was availabe in 'black." then next day, told no, we don't have them in black really? After you confirmed they were in black... but told they can be painted to black. Then, informed AFTER shipment, to paint them would require professional job. Was never told there was a remote possiblity this would require a professional stripping and powder coating, which cost just as much as the coil springs themselves! What a bunch of horrible people to do that to me. Capt- US Navy
Ive ordered from Mudify a few times now, and every experience has been great. Customer service is very friendly and quick to respond. They really know their stuff and helped me find exactly what I needed. Thank you
¡Excelente experiencia! Compré un regalo para mi esposo para su pick up y quedó fascinado 😍. Desde el momento de la compra hasta que lo instaló, todo fue perfecto. La atención fue rápida, el envío llegó a tiempo y la calidad del producto es espectacular. ¡100% recomendado!
Muchas gracias por tu reseña!
Even though I bought the package protection plan. I'm Still missing parts after more than 10 days being delivered. I contacted by phone and emailed, no answers yet.
I called in several times with numerous questions and the team was very helpful and offered great advice. The front shock and coil assembly was very well priced and worth it 10x over. I was very happy with the overall purchase experience. The parts arrived fairly quickly. My only minor complaint was the top of one front shock poked through the shipping box and could have been damaged. Better packaging would be my only suggestion.
Really happy with the wheels I got for my Grand Cherokee. They look awesome and totally changed the look of the car. Ride is smooth and the quality feels solid. Big thanks to Mudify for helping me pick the right set — super helpful and easy to work with. Highly recommend!
The shipping experience for most of my components was good. However, my front coil over shocks and springs came nearly a month and a half after I ordered them with their free assembly option, and when they did arrive, the preload settings on each one were different and not set correctly for my vehicle. Having assumed that they were both set to the correct preload setting before installing them. I drove my vehicle in a relatively unsafe condition for a few weeks before being able to diagnose the issue and then spending quite a bit of money and time to fix it. I'm hoping that this is just a one off experience and that this isn't a repeat issue with this retailer. I was really hoping that they would have better customer support as well. The other components in my suspension kit came as advertised though.
La experiencia a sido muy excelente ya que además de compras te asesoran lo más viable para tu vehículos y que accesorios son los adecuados, muy bueno de mi parte todo el servicio de Mudify
Bought a lift kit from Mudify and Im super happy with it. Ordering was easy, shipping was quick, and everything came in perfect condition. Customer service was awesome too, they actually took the time to answer my long questions. My Tacoma looks and rides amazing now
Eduardo, thank you for sharing your enthusiasm. It means a lot that our team was able to assist you in detail. We're here anytime you need support or more upgrades!
Great people, good products, good prices. Great company. Highly recommended
Hi Alberto, thank you so much for your kind words and recommendation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We were genuinely concerned and surprised to receive this 1-star review.
We understand that receiving a different color than initially expected is frustrating. However, we want to clarify the efforts made and the decisions you authorized, as our message to the customer community must be consistent and factual.
Timeline and Authorization:
September 30th (Late Afternoon): You contacted us in an emergency situation, requiring four coils immediately as your truck was disabled on the street. Based on our initial system check, we advised that the black coils were in stock.
October 1st: Before processing the shipment, our team discovered an inventory error: only the teal coils were immediately available for shipping. We immediately called you to explain the discrepancy. We presented two clear options for your urgent situation: To authorize the immediate shipment of the in-stock teal coils to get your truck operational, or to cancel the order for a full refund, as the black coils were not expected until November.
Given the urgency, you authorized the shipment of the teal coils. We then contacted the manufacturer, Dobinsons, to provide you with the best professional advice regarding painting the coils to your desired color as you asked us for.
The coils were delivered to you on October 1st at 2:14 PM, less than 24 hours after your initial phone call. This swift action reflects our commitment to prioritize your emergency.
We want to assure you and all future customers that we never ship products without the customer's explicit authorization, especially when a color or part changes from the original expectation.
Our goal is always for our customers to feel comfortable, informed, and satisfied with their experience.
We appreciate your business and value your feedback.