From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I wrote a review recently outlining how disappointing I found the monthly subscription charge to be as I wasn't expecting it.
You kindly refunded a month's payment ( I had paid two months)
Upon looking into this further I found out there was a common theme and a lot of people were getting caught out and were receiving full refunds.
I feel that people are being caught out when they are quite vulnerable - deciding to leave a job and look for a new one or as in my case being made redundant and having to look for new employment. Therefore I now want a full refund please.
I found out that I was being made redundant in April so immediately went onto my perfect CV as they had been recommended to me.
I sorted out my CV and was happy to pay the £2.95. However what I didn't realise is that every month I would then be charged £16.95.
So I have been charged for May and June.
As soon as I realised I cancelled the subscription and contacted My perfect CV explaining the situation and asked whether I could have a refund as I honestly didn't realise I would be charged monthly.
Alongside me being made redundant my husband also had some health issues so my head has been all over the place.
Fair enough they were very prompt in replying but have only offered me a £7.25 refund.
I don't find this acceptable seeing as I literally used the site for around 30 minutes.
Very upset and disappointed to be honest
Unfortunately when I set up my account I obviously didn't read the t&c very well and didn't realise that after I paid for my initial 14 day trial my account would deducted a further £16.95. I was only using the site to get ideas fir CVs and never actually logged on or used the site after first day. The gentleman I spoke to was very helpful and cancelled my subscription but unfortunately no refund offered.
Hello,
We’re truly sorry to hear about your experience and regret any frustration caused. We’re pleased to know that our customer service agent was able to assist you promptly and ensure your subscription was canceled. Providing professional and courteous support is very important to us, and your feedback helps us continue to improve.
Regarding your refund concern, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
My experience was excellent as the employee gave me a refund as well as a discounted offer on top of that, this showed good customer service as well as support.
Hello,
Thank you for taking the time to share your experience! We're thrilled to hear that you were satisfied with the customer service and support you received. We always strive to ensure our customers are happy. We look forward to serving you again in the future!
My CV was well, prepared and organised well. Am very happy with my CV now.
Hello,
We’re delighted to hear that you’re pleased with how your CV was prepared and organized. Ensuring a polished and professional result is our goal, and we’re glad it met your expectations. Thank you for sharing your experience!
I got what I needed, refunded the expenisve fee. They would refund and found a better deal for me..
Hello,
We’re glad to hear that you were able to get what you needed and that our team assisted you with your refund. We appreciate your feedback and are always looking for ways to improve the experience for our users. Thank you for sharing your thoughts!
I spent a day on the platform without knowing that it was paid. Then when I reached the end it showed a basic plan trial of 1.95$ which I purchased to end and finish my cv, but as I downloaded it and tested it from third-party sources there were no major changes in the ATS score of the resume. I ended my subscription and mailed them regarding deleting my account and info and giving me a full refund to which I did not receive any response. In short, it is a simple fraud and you should all avoid it
Hello,
Thank you for sharing your experience with us. We apologize for any confusion regarding our trial and subscription process. We’ve issued a full refund of the requested amount to your account, and as per your request, your account has been deleted.
We understand the importance of ATS compatibility and regret any inconvenience. To optimize your resume for ATS, we recommend using.doc or.docx formats instead of PDFs. Simple formatting without tables or text boxes and including relevant keywords tailored to job descriptions can significantly improve readability. We’re here to assist you further with resume revisions or any other concerns you may have.
Thank you for bringing this to our attention, and we appreciate your feedback.
She was understanding and patient.It was a great experience
Hello,
We're pleased to hear that you had a great experience and that our team was able to provide the support you needed. Thank you for sharing your feedback!
Good evening, this is not the first time I have written to you, and you are ignoring me. I have not made any purchases and do not use your site, and I do not need your stupid program. This is a scam. You have already taken 22 pounds from me for the second time. Stop stealing money immediately and return my 45 pounds. Stop being a scammer.
Hello,
Our sincerest apologies for the delayed response and for any inconvenience experienced. We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
Just been scammed. I payed £2.95 for a 14day product.
5 weeks later I check my bank and see a charge for £16.95 come out.
No email to say I have been charged no corresponding emails from the company at all.
If I hadn't seen my bank I wouldn't have known. Really bad form from this awful company. YET ANOTHER SCAMMING COMPANY that hide behind there very hidden T&C
The product I bought should have read….
" 14 DAY PRODUCT then we don't contact you at all but take £16.95 out your bank every months and hope you don't notice "
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I used myperfecfCV in 2023 and paid a small, one off charge so that I could download my CV. Almost 2 years later they have been taking £16.99 out of my account every month! I've received no emails or any contact from them telling me that this was happening. Avoid at all costs, so upsetting to see that I've lost hundreds of pounds to this thieving company.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Alejandro was brilliant in helping me out. Excellent customer service
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I would like to say alxeder was gave me good information regarding what exactly I am looking for.
Hello,
We are thankful for the amazing feedback you have given us!
Like many users of this site I was deceived too. This company took my money off my card. We call it steal money. They don't answer emails. They don't try to help people to solve their problems. Shame on you.
I have lots of scrins to show your that they took my money. Every month 24$. I want my money back. You have to refund more than 200$
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Why you guys deducted my 89.95aed?
When i saw its 6aed only I need a reason other wise refund my amount now
AM just confuse how like this
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Amazing. Louise Rodrgio if I pronounced right from Mexico spoke very well and soft. Well done! Very clear and considerate
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I had a bad experience with myperfectcv.co.uk as they kept charging me 89 AED every month after I ended my subscription with them.
Upon contacting their support team, their answer was that my account is not active and they are not charging me while I was charged every month.
Be careful and don't add your card details.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customer’s feedback very seriously, know that we hear you and we are here to help. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam
Hello,
We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.
At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.
We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.
Thank you,
Customer Service Team
Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for following up. We want to assure you that a full refund has now been processed. While our subscription details are provided during the sign-up process and in the confirmation email, we understand that situations can be challenging, especially during a career transition.
We care deeply about supporting our users, and we hope this resolution shows our commitment to your satisfaction. If there's anything else we can assist you with, we're here to help and would welcome the chance to provide a more positive experience moving forward.
Thank you for your time,
Customer Service Team.