NetworkSolutionsReviews 3,044

My experience with this company since the very beginning (around 10 years or more ago) has never been good. In my view, they make everything extremely complicated, all systems hard to manage, and now out of the blue, I get a substantial charge but I cannot reset my password, takes forever for the email to reset arrive, buy the time it does the "time has expired, please try again". I never write bad reviews, but in this instance, there is not much I can say to help their case.

Thank you for this opportunity to submit a review about the customer service team of NS. Hope this will help potential customers to carefully think in making a payment in advance when ordering services with NS. You will not get a refund if you cancel your order even in less than 7 days. I ordered a 2 year plan web hosting and SSL certificate and cancelled before any Serices was migrated or started. No service rendered per sales person agreement with me. The Customer Service team sent me an email stating " We are unable to process the requested refund. Once the payment is made it cannot be changed or reverse " end of reply from NS agent. I did not receive any refund. I continued my correspondence with support, com agents. One email stated "the case is closed. Hope this will be helpful and hope nobody will be victimized like my experience. Please, please management team, as a leader with authority and agents of NS, review your practices. Thank you.

I requested to downgrade my google workspace, it took hours, days to complete. (still not resolved) Today I just spent 2 hrs 15 min in live chat. They are slow and they dont read what you complain about, they keep saying 'I'll have to put you on hold for a few minutes' and leave you with unclear situations for hours. Moreover they offer the domains quite expensive, just first year is reasonable after that they high rocket their prices. So if you dont want to be in stress in any case of technical issue or any other problems, dont buy any service from them

Built my website 1 year ago with Domain.com. My renewal came up 48hours ago and they charged my credit card 216% more than what I had originally paid 1 year prior. This substantial increase was unbeknownst to me at the initial sign up. I contact their customer service, (Agent Saneth) and they said that I had to pay the increased price or else my website would be permanently deleted. I spent many hours on my website, but felt Domain.com was taking advantage of this fact. I feel like the 'pay or delete site' put me in a forced position to pay their steep rate increase, or else I lose my work. There was no price transparency when I signed up. Out of principal, I cannot give a company like Domain.com my business.

I registered a domain with Domain.com last year and never used it. At the time of purchase, I made sure auto-renewal was not selected. However, they recently charged my credit card without my consent, even after I rejected the transaction through my bank. When I contacted their support team to request a refund, they refused, stating that "once renewed, a refund is not possible." I reminded them that I never opted in for auto-renewal, to which they responded with an absurd justification — that auto-renewal is enabled by default to protect customers from losing their domain. In other words, they've given themselves the right to charge customers regardless of their settings or consent. To make matters worse, they also added extra charges for domain privacy and protection services — again, without my approval. There is no option to delete your account, so now I'm concerned that they will repeat this unauthorized charge again next year. Please stay away from Domain.com. Their practices are deceptive and predatory. They make it difficult to cancel, avoid issuing refunds, and force services on you just to drain your wallet.

Stay away from these thieves... They have been trying to charge my card back and forth... Even after arguing with them for 5 times and a pledge that they will stop doing it. Long story short... This company is ran by incompetent fools and thieves. The damage they caused in my business ran to millions of $$. This crap server used to have a web hosting as part of the service I'm getting. After a while. They cancelled my website and demand money for the service that is already included in my renewal fees. No notice or anything they just did what they wanted and that's it. They often charge my card more than once and does not notify you of the payment they want to take. Back in the day before charging a credit card... a merchant has to notify the card owner. This company will rack your card whenever they like. If you are a company looking for internet exposure. Don't even touch domain.com with a long pole. Stay away and stay away far. This company will waste your precious time and its either they don't care or just dumb enough not to realize the damage they incur on the consumer. These crooks should be shut down or let them pay for the damages they incur on the consumer.

This is the easiest site i work on. I am not a pro trying to do my best

Terrible experience with Domain.com. My SSL certification issue has been unresolved for over 40 hours, despite being told it would be fixed in 24. This has caused my marketing campaigns to fail, resulting in a $4,000 loss and forcing me to halt my project until April 2025. Customer support has been unhelpful, and the lack of urgency is unacceptable. Their negligence has severely hurt my business. Would not recommend for startups or anyone relying on timely support.

My experience so far has not been terrible.i have struggled a little but not like in the past with other websites.i am happy i went with web.com

I cannot get access to the website builder 95% of the time to work on my website. I HATE Web.com - this has not been resolved and I WILL NOT continue using your very lousy service if this continues.

Domain.com charged me for a domain that I didn't even order! Fortunately, I discovered the charge on my credit card. When I contacted them, they said they would issue a refund. However, in a follow-up email, I noticed that they would only refund a small amount. When I contacted them again, they attempted to scam me by telling me to contact another company. THIS IS ALL HAPPENING BECAUSE THEY CHARGED ME FOR A PRODUCT I DID NOT ORDER!

I tried to get rid of two domains no longer needed months ago. It didn't work. I got charged over $140 for those domains today AND the kicker is that they were not set to new till Dec 26. So, I was charged for 2 domains I don't need 15 days earlier than they should have been renewed with me thinking they were set NOT to renew. After speaking with a manager, I was untold they can't refund it once it is charged. This is so unfair. I called my bank and am stopping the charges.

You are the gold standard! Thank you! Ryan and his team are as helpful as creative. Ne plus ultra!

Great tool! But sometime it is complicated to get what we want the site to do.