Overton'sReviews 137

Gave it one star because zero is not a option. I ordered a grill, was not listed as out of stock. 2 hrs later, received email that it was out of stock. I replied to the email telling them to cancel, I needed it within a week. Got a email the following day saying they couldn't cancel because it had already shipped. I had already ordered one from another company so when Overtons arrived, I called to ask about return. I was told I have to pay shipping for return. I argued my case and got nowhere. Lady on phone said she would send label via email. Waited for the label, never got it. I called again and was told I have to pay for the label before they will send it. I called again and paid for the label. They said the label will be emailed within 24 hours. It has been two days, still no label. I called this morning and was told since they are closed Sat, I should get it Monday or Tues because it takes 3 or 4 working days. Obviously the right hand doesn't know what the left is doing there. When I finally get the label and get the thing returned, I fully expect Overtons to come up with some reason that I cant have a full refund, although it was never put together OR I will have to go around and around with them to get a refund at all. DO NOT ORDER FROM OVERTONS is you value you time and sanity

This is likely the worst company on planet earth. I didn't even know a place could be as bad as Overtons is.

Wasted time signing up for email notifications to save 10%, hoping it would apply to marine electronics. Despite looking ahead of time and seeing no restrictions, they say after the fact that they are excluded. I also noticed an uptick in spam after enrolling. Look elsewhere for marine purchases. This place sucks.

In keeping with most reviews on here I also give them one star. I ordered a Panther 55-0410 and paid for it. Kept checking for a week to see when it shipped with no luck. Called customer service and told it takes 2-3 "business days" to ship. Fine, I get that. 5 "business days" later still no shipment. I call again and they say it is on backorder which is someting they could have told me when I ordered it. Now, it is going to be 3-4 weeks before back in stock, 2 days to fill the order and 7 days with FedEX (another loser) for delivery. This item was $50 cheaper than Amazon but in reality is nothing more than click bait and futures speculation. I see this as lying and deception. If this is how Overton's does business I want no part of them and I buy a LOT of boat parts.

Do not order from Overtons! Have ordered 2 big brawler couch tubes both in a month come apart at seam= no hold air, Overtons kicks can down the street to ZUP manufactorer who never responds and number is always busy! FRAUD FROM THEM BEWARE! WARRANTY POLICY IS A TOTAL SHAM!

On 1/26/23 I purchased a Gladiator Super Brawler 3 person towable tube from Overton's.It had been
Stored inside my home since then.

Tuesday 7/2/24 was the first occasion I had to use it since I purchased it. We towed two adults for about 1/2 hour at a fairly slow speed (~24 mph) on Lake Don Pedro, a large reservoir in northern California. It was calm with very little chop and we did no wild manoeuvres.

After the ride I noticed that the tube was obviously deformed and found that the outside case had a zipper in the back that was opened and ripped apart from it's seam. The air bladder inside was deformed and bunched up in the back part of the case. We tried to drain the water from the toy but couldn't, it was all we could do to drag it back to the boat launch and dump it off at a dumpster there.

It was an obviously defective and possibly dangerous product. I hate to think what might have happened to my two young granddaughters who were up to ride it next, accompanied by one of their parents.

I reached out to Overton's through email and direct phone contact, to both front line and supervisors. They were congenial but stuck to their scripted responses that it was past its one year warranty (obviously no argument from me) and there was nothing that they could do.

I am well aware that things fail and products break. It's how the providing company responds to their failures that relays their loyalty to either customers or profits.

I urge my fellow boaters to heed my recommendation to avoid purchasing any products from this company, as the failure of one of their defective products may not just result in the loss of a few hundred dollars, but worse.

So I ordered replacement pontoon seats in late February and according to the website they were available to buy and would be delivered on 3/13-14/24 so about the 9th I start getting pieces in and after about 12-14 boxes are delivered it was determined that the seats were missing for the sofas. I called and was assured I'd get them in the next day or 2. Still nothing and now I'm told May is the soonest they can get them back in stock and then they'll ship my seats. I'm not happy with that. Had I known they were not available I would have chosen something else that was available.

I ordered cover for my Sea Ray 220 and was told it would be delivered in mid May 2023. I needed the cover in the first week of June 2023 but did not deliver. So I cancelled the order at the end of June. I then went on the trip to pick up my boat and I bought a cover at Menards that was much cheaper and worked very well for my 600 mile trip. Two weeks after I returned home in late July I received the cover. When I called Overtons I was told to call back the next week for status. When I called back they had altered the on line description to state that once the cover was ordered it could not be cancelled. That's what I call fraud on Overton's part.
I've noted below that I have written an honest review. The form notes that it would be against the law if I wasn't honest. That's odd. Overtons has been dishonest with me and that should be against the law.

I ordered bunk wrap that according to the website was in stock. The following day after the order was placed I received an email stating that the item is back ordered. Calling customer service to check the status I was told that the item would ship on the 5th of September 2023. After calling customer support again I wast told that my order was approximately 4 weeks out. Don't wast your time or money with this company. The one star rating is only because that is the lowest rating I could give.

This company should be shut down! They are tied in with Good Sam and are a scam. Called several times after trying to unsubscribe from their 3-4 times a day spam mail. Do not buy from this company. No customer service and absolutely do not care about you. Just look at their reviews.

I bought a Bimini top based on the dimensions provided on their website it should have fit. I called them back and they sent me an email on how to return the item. I go to return the item it costs me as much as I paid for it to ship it back I reached out to their customer service and they said they were going to send me a shipping label called back in 2 weeks and now they act like they never said that and are not responding to my emails

A Facebook advertisement came up for a Ronix wakeboard priced at $290, with boots, on overtons. I looked all over the internet for a similar deal, and the best I could find was $500. I immediately thought overtons was a scam site and came to check reviews. Reviews showed it as legitimate but terrible customer service and experiences, specifically on this website. I threw caution to the wind and made the purchase. Because I had been looking at used boards for $300 locally and was over the search. Overtons told me it would take 11 days to arrive. The website order number still shows "order received" with no indication it had shipped. But one day after placing the order, I received a FedEx notification of a package delivery on the way. Sure enough, two days after placing my order, the wakeboard and boots arrived in great packaging (original from Ronix). No scratches. Unopened. No dents. Exactly what I ordered. 9 days ahead of schedule. Their site still doesn't even show the order as processed, so I can see where issues may lie if you have a bad experience and need assistance... But everything for my order was flawless and I am shocked. I'll definitely give them a try again sometime.

Ordered an item in July 2022 I was told it was in stock and would ship in 3 to 5 days. Paid nearly $2400 for item and was then told it was on back order. After six weeks was told it had shipped only to find out that they never had the item in the first place. Contacted the manufacture of the item, and they said that it has never been out of stock and was available for purchase immediately. Was told that Overton's refuses to pay them for item that I paid for, and therefore the manufacture will not ship the item to me as a overtons has not paid for the item to ship. I have been told by managers and supervisors of those managers that the issue will be resolved by Monday going on nine months now. I have called them more than 20 times and I'm always assured that they can solve my problem. Liars.

My only recourse is to request a refund through my credit card company for fraud. The item is no longer available for a purchase at the price I paid they have held my money for nine months and shipped nothing.

I recently bought an XL/L FullThrottle Lifejacket from Overtons. It is not buoyant. It fills up with water and becomes very heavy. This is very dangerous considering it supposed to do the opposite. Overtons wont take it back or give me a refund.

Bills for items listed available and ready to ship, then says items backordered with no delivery date. Totally unreliable, 113 one star vs. 3 five star reviews. Check into why.

Would never ever order from them again. The adult life vests don't fit adults. They want us to pay for shipping back, even asked for the proof of the vests on an adult. Showed them the pictures we took and we are still responsible for shipping.

Ordered corner dock bumpers based on photos. However, photo did not disclose the features on reverse side of bumpers which made them unusable. For $54 product, I had to pay shipping of $10 and then $26 to ship them back! Never again. The website catalog is very poorly developed with no real explanation of products.

Ordered edging for our boat dock and even though we had full intentions to use it, our dock has an overhang on the top edge. Absolutely cannot adapt it and they are telling me I have to pay the shipping! That would be a third of the cost of the product! WILL NEVER ORDER FROM THEM AGAIN!

Shop elsewhere, nothing but problems all while being lied to. Ordered one thing and got something completely different, the cheaper version of what I ordered. Said 3 to 5 business days and got 3 weeks later. As far as the return, I'm on my 4th time calling over a two week span because they have not credited my credit card. The one star rating by most all is pretty damn accurate! If there was a 0, that's what I would be eating overtone's at. SERIOUSLY BUY ELSEWHERE

All this overtons care about is taking your money crappy service order 2 5 passengers sombreros in April 9th and here we are 5/20/22 n their best excuse sorry will get them to you as soon as possible
Ratin.-20 star
Go n purchase your towables somewhere else