PhoneAgent.comReviews 41

This website is a classic example of how a business can be set up to deceive regular people in thinking they might get a legitimate service and then be SCAMMED. They will take your credit card number and charge it every month for $18 until you call this
*******016 phone number. Then they will claim they can offer a 50% refund on on charge, and try and skirt the responsibility. Finally you can give up after they claim to refund you 4 months of charges. Then sit there in disbelief that they are still in business. Join me and help me find ways to put them out of our society.

Boycott Phone Agent now!

I was unsure who was charging my account, because I didn't recognize the company's name on my account. This website never made any fraudulent charges to my account, and I no trouble canceling. People should be a little more careful when they publicly review a website. When I looked up this site online, all I could find were reports of fraud. After doing a little research, I discovered who was making these charges. I authorized these charges, but I just didn't remember it.

WOW. What a site... If SCAM is the worst word that can be found than so be it. Stay as far away from this service as you possibly can. The site is set up to mid-lead, it will entrap you with a one dollar offer for the initial search or 4.95 for the same, but they will enroll you in their BIG identity protection plan for 18.95 per month. Located in Florida, they are exempt from certain statute of fraud laws that apply in other states. I THINK that if they do business in a state with these statutes in place they could be severely punished.

Best bet it to just stay clear. Their instant reports run into problems which they say will be fixed or resolved in 2 to 3 hours. THEN the old 72 hour wait.

TWO things brought me to cancel within four hours. This site and the need for the information I requested in a matter of minutes not days or weeks.

Thanks, Rev. Mopar (David L. Koopman)

A ripoff. I didn't read the reviews until after I signed up. Here's my chat:

Please wait for a site operator to respond.

You are now chatting with 'Alice'

Alice: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

You: Stephen Lxxxxx

Alice: Hello, how may I assist you today?

You: I need you to cancel my membership. I did not agree to pay anything more than $1. I do not agree to pay a monthly fee.

Alice: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?

You: *******@yahoo.com

You: *******555

Alice: Please wait while I check your order details in our system.

Alice: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

You: Cancel my membership. I will inform my bank that I am being billed for a service I did not subcribe to, and that I contacted you to cancel my membership. Don't jerk me around.

You: You will be issued a chargeback.

Alice: Ok, I have cancelled your membership effective immediately. Your cancellation number is:

Alice: *******

You: Thank you. I expect to see no charges on my credit card bill other than one dollar.

Alice: And also refunded $1.00 back to your account.

You: Thank you.

Alice: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alice: Please feel free to come back for any further assistance.

I was being charged $18.95 on my visa and I looked everywhere they had told me to cancel my subscription but couldn't find the RED LINED BOX they had told me about. I did live chat and after may hours of back and forth chat FINALLY got my refund. Don't accept the 50% they offer you. Don't say no you don't agree just let them know you trusted their company and you feel as though they are stealing from you. It worked for me so hopfully you will get the same results. I got 100% of my money back. Don't give up if you do not recieve any services from they they can not legally charge you any money. Good luck. A

I paid the initial $1.00 to search for a person as I was doing the census. Well, they kept saying to wait 3 hrs & they would have the info. A week later, they still didn't have the info & were now charging me $18.95. I called my bank, then called them. I actually spoke to a human who said that they would cancel my membership. When asked why they never came though with any info, I heard silence. In other words, it's a big rip-off! <><