Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
I placed an online order on 3 January 2022 and have not received any notification if it has been sent yet. Sent an email this evening to request a status update on the order & find out if it's being sent via Australia Post…
I ordered on 2/1, paid express postage. As of 24/1 I still have not received my items, which cost (with postage)over $80. If items weren't in stock this should have been stated. I keep getting emails saying that you are really busy and to be patient, but my patience is beginning to wear slightly thin. I have emailed, waiting to get an answer from you. You have made it easy on yourselves by not answering phone calls. I really hope you are a legit company.
Hello Cheryl,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your calls and emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is utmost valuable to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.
After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!
Hi Margaret,
We are pleased to learn that Nat was of great assistance to you.
Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.
Thank you very much.
Not only was there 0 communication despite leaving a voicemail and emailing x2, I was sent the wrong RAT swabs (a cheaper alternative was posted compared to what I purchased with no partial refund offered), and my second order just never arrived.
Would not recommend! Poor customer service overall. I know it's busy, but keep the customer informed.
Hi Emma,
We genuinely are sorry for receiving no communication about your order, the delay in getting your order, and for getting a different item.
We have been having difficulties in getting orders out due to the code red in retail due to staffing issues and code brown in healthcare due to the increased number of COVID cases which has led to many delays in shipment of orders and stock. Many businesses similar to ours have been facing the same issue in the last couple of months struggling for staff including couriers and manufacturing companies.
That being said, some manufacturing companies were not able to comply with the influx of customer demands which is why there were orders we had to send alternative options to be able to fulfill the order. However, we usually send notifications ahead of time before sending them to our customers.
We would do anything we can to resolve your issue for your rating is very much valued by our Australian-owned and operated business so please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Hope to hear from you soon.
Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.
I ordered rapid tests on the 31st of December and apart from an order confirmation and them taking my money, nothing has happened since. I paid for shipping and they offered express shipping due to delays, I've given it 11 days and not even a shipping notification. Tried asking where my order is and was told to allow ‘5-7 days for delays' which is exactly what I've done.
I think they advertised rapid antigens without having the stock to fulfil the orders. Mismanaged and lacking communication. I guess time will tell if I get my order.
Overview
Platinum Health Supply has a rating of 3 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Platinum Health Supply ranks 3rd among Medical Supplies sites.
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Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
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Hi Kylie,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails and calls.
A couple of factors have been affecting our response time to customer contacts and getting orders out to our customers. We have been facing an unexpected influx of orders and customer enquiries in the last couple of months due to the recent spike of COVID cases and staffing issues due to the code brown in healthcare and code red in retail.
Trucking companies have reported a big drop in the number of their staff during these times causing numerous delays in shipments on orders and stock that also has caused us supply shortages.
We would love to rectify and resolve your issue personally as your rating really matters to our Australian-owned and operated business. Please contact us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will resolve it accordingly.