From the business
We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.
Products Direct Reviews Summary
The company demonstrates strengths in product availability and helpful customer service, with many customers praising the responsiveness and professionalism of the staff. However, significant concerns arise regarding shipping delays, miscommunication, and issues with damaged products upon delivery. Customers frequently reported dissatisfaction with the shipping partners and a lack of continuity in customer support, leading to frustration during the resolution of issues. Overall, while the company excels in product selection and initial customer interactions, improvements in shipping logistics and customer service consistency are essential for enhancing the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Did not get email confirmation of order due to technical issues.
Overall I was quite satisfied with the material even considering that it took just shy of two weeks for it to be delivered. However, the 100 foot roll of cork is only packaged in shrink wrap. So the 1st layer had a few noticeable tears and puncture holes. Not a deal breaker but areas that needed to be worked around.
Items arrived within a reasonable amount of time. Items arrived in good condition. One items we received was the wrong color.
Received flooring samples quickly. Flooring looks beautiful
Product was on back order for a month and I didn't receive any update until I called and asked where my order was.
One of a very few e-commerce companies that had this product, CoreTec Baby Threshold. It was shipped in a sturdy thick cardboard tube.
Shipment was slow and price was high, but they had what I needed and it arrived eventually.
Had exactly what I needed and came when promised. Shipping cost was only $1.00!
Ordering was simple and easy. Customer service even contacted me directly about my order. I appreciated that the delivery was quick.
. Estes trucking gets a F for the delivery.came on the wrong date did not get a signature put pallet by mail box instead of front of garage door.
It got shipped to a different house, luckily the person returned my package
Severe lack of communication. I was told I'd have tracking in "about 24 hours", yet didn't receive anything for 3 weeks after it shipped until I had to reach out to them twice for a response. Nor were they very helpful or apologetic when finally responding to me.
Everything was fine, just took longer than I expected to arrive.
Tom has been very professional on both of my orders and helpful in getting my tracking info questions answered,
Communication on the tracking process was a bit iffy. No advance notice of the delivery was made.
It took 20 days to receive from the time the order was placed. Joel at Products Direct was professional and helpful in helping me place the order.
Easy to order. Quick shipping. Good communication.
They offered a wide range of Coretech samples I hadn't seen previously. They were packaged well and arrived in excellent condition.
Good sales and post sale service. Needed help expediting shipping.
I was able to find what I need and it got shipped quickly.
Very satisfied they did what they said they would do
Tom and Joel worked hard to find the product I was looking for. They did and my customer was very happy! They both were very professional! I will definitely call Products Direct again.
Fast, Quick and Easy. Joel Mellon was a pleasure to do business with, very professional and knows the product well. I look forward to doing more business with you in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members