Pro WindsReviews 105

I ordered saxophone accessories, and order was pending for three weeks, with no information on shipping date untill I called Dean to get info. I had to call numerous times with no response.
I would not recommend this store to anyone.

This company never answers the phone. The recording says all customer service agents are busy. I don't think they have anyone working in customer service. They never call back after you leave a message. I did get an email about the status of the order, but that stopped too. I think this company is a fraud. Do not buy anything that you expect to receive. You will never hear from them. They said they were processing the order on October 6th. Are they walking to over?

I ordered a trumpet folder for my son's band camp that was supposed to arrive within 1 to 3 business days. I paid almost the price of the product for this to ship soon because his band camp started the following Wednesday. The actual product didn't get to us until Friday afternoon the following week. I'm so glad we had a local store that had what he needed right away. I did reach out to customer service and sent them the USPS number that we shipped the product back asking for a refund. No one has responded to me about this refund (I have emailed multiple times and left a voicemail - all unanswered) and we are very disappointed. I'm not even sure we will get our money back. I do not recommend this place.

I ordered a mouthpiece January 7. It is now June. I have reached out to their customer service trying to find out what is happening and it's obvious at this point this is a complete scam:
1/7 I ordered the item.
1/23 I emailed to find out why it had not arrived. I got a response from Dean in customer service stating we should receive it in two weeks.
2/24 I emailed asking for an update on what is going on.
2/24 I received a response again from Dean stating it "will ship out the minute it arrives"
3/7 I emailed asking for an update on an ETA. No response.
3/10 I emailed again
3/14 I emailed again
3/20 I emailed again and then called them at *******907. I was told they "just spoke" to the manufacturer CEO and will be receiving shortly. Again told two weeks.
4/15 I emailed for an update. Dean responded that they just met with the CEO and the product should be in their warehouse "in the next few days"
5/5 I emailed requesting shipping information. No response.
6/1 I emailed again.

Do not buy from them. Nothing will be coming. I'll be filing a complaint with the BBB if I can ever find an actual address for this "business". The lack of a physical address anywhere on their website or email responses probably should be a clue but I missed it. I'd give zero stars if that was an option. Worst online buying experience I have ever had - total fraud.

I recently ordered a beautiful Selmer Bass Clarinet and ProWinds had the best pricing. I spoke to the owner in person and he was generous and knowledgable. While I typically try to buy from a local music store, on this the price difference was significant. Thank you, ProWinds, for making my retirement dream come true!

I've placed multiple orders and have been very pleased with the price and service. Communication was also good. I did have a small concern with the silver finish on one of the mouthpieces. This was not a problem caused by Pro Winds. They responded quickly and went above and beyond to resolve my issue. I'm very satisfied and I'll definitely use Pro Winds again.

After reading a lot of reviews stating the service and delivery times were a problem with Pro Winds, I regretted ordering a Tom Crown trumpet practice mute from them. However, I emailed them with my concerns and asked whether the mute was in stock and would be shipped in a timely matter. Dean emailed right away to say the mute would be shipped out the next day and that I would receive a USPS tracking number. Within 24 hours I received the tracking number and 8 days later I received the mute. I was impressed with the great price which is why I ordered from the Pro Winds in the first place, the prompt reply from Dean addressing all my concerns, and how quickly I received the product.

Only gave 1 star because that was the lowest option. Paid $80 for a neckstrap. 2 weeks later, I called and he said it must have gotten lost in the mail. He said he would send another in the mail. He did not. Called again, promised he would send another out and give me the tracking for it. He DID do that and funny enough it conveniently got lost in the mail... again. I ordered the first one end of June. It's been two months. I could have used that neckstrap for gigs the entire summer. NOPE! Ordered the same thing from Amazon and got it two days later.

I placed an on-line order for a Bach Trumpet Case from Pro Winds because they had the best price. After having already placed the order, I started to read some of the negative ratings and became alarmed. I decided to try and cancel my order. I called and spoke with Rep Dean, he explained that the case was not currently in stock. I told him I wanted to cancel, he then explained that it was due in two days. He said he would gladly cancel if I wanted to. He did explain the supply issues that all companies are experiencing. We agreed that I would wait to see if it was received. To my surprise Dean called before I expected to hear back, he advised that it had arrived and would be shipped out. And that he would advise me the tracking number. He did just that. I received my case today as promise. I could not be happier; the case is exactly as advertised. I am very impressed with the company and its Rep Dean. I look forward to my next purchase from Pro Winds. I am very glad that I did not depend totally on negative ratings. My experience was a great one.

I ordered Bari Sax case on April 20,2022 and paid for it with a credit card. As of June 10,2022 I've not received it.
I spoke with the owner Dean 3 weeks ago and he assured me it will be delivered shortly. I've left 2 phone calls this week for someone to return my call and give me information like tracking number, carrier etc. and haven't heard back from anyone. I'm very disappointed.

I couldn't be happier with my experience with Pro Winds. I was in the market for a new trombone. I scoured different websites over a few months for a particular trombone. I originally placed an order on a different site and was put on a waitlist since the item was backordered. I kept looking for the trombone and happened to come across the Pro Winds site. The site made no indication one way or the other whether the trombone was in stock or not. So, I decided to call the site and as luck would have it, the manufacturer had three trombones in stock at that moment. The representative at Pro Winds told me since the trombone was in stock, I should place an order quickly before the item was backordered. The rep also said that I'd receive the item in two days directly from the manufacturer. Also, the trombone was listed on the site lower than on other sites. Two days later, I received the trombone just as I was told and I paid about $400 less for the instrument than I would have on other sites.

I couldn't be happier with my purchase and my experience with Pro Winds.

Placed order almost a month ago and the delivery status of item is still pending (not shipped yet). Company will not give updates on status of item unless I badger them multiple times. I do not recommend doing business with this company unless there are no other options.

I purchased a Bach Strad trumpet maintenance kit over 6 weeks ago from the Prowinds online store. My credit card was charged and paid within days but I still have not received the product! I have tried several time to call the number on the website and also on my credit card bill but can not reach anyone and no one ever returned my message. I'm not sure this is a legitimate business. It seems like a scam. Credit card billed and you never hear from them again. I would not recommend using this site let alone buy an expensive musical instrument from them. I'm glad I only got scammed for a maintenance kit! That's a sad statement isn't it?!?!

I called on Feb 14 to check the availability of a Besson cornet. Dean checked and immediately called me back to say that there was one available. I placed the order and received the cornet on the 23rd. I am very happy with my Pro Winds experience!

I purchased a mouthpiece for a student and six weeks later I'm still waiting. No indication they were out of stock and I even paid for expedited shipping. Not one communication from Pro Winds about my order. They take the money and run it seems like. I'll never do business with them again! Horrible service!

Be very careful when buying from this company. While it is true that the site advertises high-quality products, the dependability of the owner to send you what you pay for is debatable. Some receive what they order. Some do not. This was my case. After I placed my order (about $500), I noticed the chat option was no longer available on the site; my emails were also ignored. After receiving small parts of my order and no updates (tracking #, estimated delivery date, etc.) about the rest, I was starting to feel uncertain about the company honesty. I decided to send back most of the products I had and asked for a refund on them and those which I had not yet received. This shouldn't have been an issue since the refund option was part of the company policy for my order. After about a month or so of trying unsuccessfully to get ahold of Dean or anyone at Pro Winds to help me get my money back, I finally called the bank and got my money back. The way things were looking, I doubt I would have been able to get my money back if I hadn't called them.

The company itself doesn't seem to be a scam, necessarily, but good lordt, be prepared to wait a LONG time for your stuff and not hear any updates. I contacted them by phone and it just rang forever, so I emailed them instead, no response. I placed an order September 21,2021, and on December 15,2021, I received only half my items. Do not buy from ProWinds.

I have been searching for an upgrade to my saxophone for awhile and had a lot of unanswered questions. Finding Pro Winds, I was able to talk to a customer service representative, Dean, right away. Dean was friendly and genuinely interested in making sure I got the right saxophone for me. I absolutely recommend using Pro Winds as a resource when deciding your next woodwind.

I ordered from them many times. My last order, they back ordered my saxophone ligature. I communicated with them and they advised me that they had not received it yet. I waited and waited and as of this date, I still have not received what I ordered. The most interesting part is that they completely failed to respond to my inquiries regarding my purchase nor did they issue a refund.
Will never purchase from this company again! POOR CUSTOMER SERVICE!