Road Runner Auto Transport
business logo of Road Runner Auto Transport

Road Runner Auto TransportReviews 1,851

3.4
How would you rate Road Runner Auto Transport?
grey star
grey star
grey star
grey star
grey star

Road Runner Auto Transport Reviews Summary

Road Runner Auto Transport has a rating of 3.4 stars from 1,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.

This company does not typically respond to reviews

Instant Feedback

11,420 reviews
California
1 review
0 helpful votes
Follow Jaden C.
Unfollow Jaden C.
Send Message
Share Review
Report Review

AWFUL Company. DO NOT USE. Promised a pickup on a specific day - I confirmed multiple times. I ordered a UHAUL and booked hotels along the route. The first driver said they could not take my truck. I called Road Runner. They apologized, confirmed truck details, and said someone would come the next day. Next day driver called uhaul was loaded (again since I had to unload some to sleep in my empty apartment with my friend and dog). That driver said they would be there some time that day for sure. I waited until the afternoon and the driver called and said that they would not be able to take my truck because it would not fit. We just reconfirmed all details with Road Runner the day prior when we had this issue. The customer service at road runner said she was so sorry and would have someone there the next day for sure. So I stayed again, Just got a call that they will not come today possibly tomorrow. I called Road Runner and requested a refund - I have to get on the road with my Uhaul. I requested they cover the extra days of the UHAUL. They said no. They dont cover anything. Now I have a storage unit for my truck and will have to fly back out to address it. Road Runner is the WORST company - DO NOT USE THEM!

Date of experience: July 24, 2025
Massachusetts
1 review
0 helpful votes
Follow Josh C.
Unfollow Josh C.
Send Message
Share Review
Report Review

I don't know where all these good reviews came from, but this company is terrible. Honestly, the only thing I expect from a broker, which is all this is, is proper communication. Their "tracking" is a joke. No online support or email. Only phone numbers; all of which will take 20+ mins to get an answer. Once a representative answers, if you question has anything to do with the shipment, they will direct you to the carrier who took the load. Most of these carriers are even worse than RoadRunner themselves. I understand things happen and schedules slip, but I had a vehicle that was estimated to deliver the 25th. 7pm on the 25th I got ahold of a dispatcher for the carrier that informed me due to a trailer change, the date was going to be pushed back a day. The following day at 5pm I called and got a similar answer. The delivery will now be 2 days behind schedule and not one representative from either company has contacted me to inform me nor has the tracking on Road Runner been updated. I guess we will see if the car is coming or if it's been stripped for parts somewhere on the way... Worst company ever.

Date of experience: June 25, 2025
Louisiana
1 review
0 helpful votes
Follow Storm A.
Unfollow Storm A.
Send Message
Share Review
Report Review

Horrible service
June 25, 2025

This is by far one of the worst transport companies I have ever dealt with. My car was supposed to be picked up on the tuesday. The sunday before I got an email saying everything was on time there had been no delays and I was i'm going to be picked up on tuesday as scheduled. I lost an entire day of pay to make this transaction happen and then I get a call at 9:00am the day of to tell me that no one would be coming until tomorrow. I was told they would be there.The wednesday at 11am. I was at the pickup spot, no one showed up. I got a call at eleven thirty saying the guy would not be here until 6pm. Went back to the meet up spot at 6pm still no show. I received a message at 6:30pm that he would not be here until 8pm. When you try to call the dispatcher to get some clarity on what's going on, they do not answer the phone and they choose when to answer your text messages. Just an awful experience.

Date of experience: June 25, 2025
New Jersey
1 review
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Send Message
Share Review
Report Review

Hassle free and early delivery was perfect!
June 24, 2025

Thanks again for your services. The last company(Elite/Zander) really screwed me. You guys jumped in and got my car delivered with no problem and earlier than expected. Roadrunner is a solid and trustworthy company. I recommend it to everyone.

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
Follow Aqeel D.
Unfollow Aqeel D.
Send Message
Share Review
Report Review

Flawless execution of pickup/delivery
June 21, 2025

Road Runner auto transport was very professional. I was in close contact with the driver and the dispatcher. They made me secure and I'm glad that I chose this company.

Date of experience: June 21, 2025
Texas
1 review
0 helpful votes
Follow Z P.
Unfollow Z P.
Send Message
Share Review
Report Review

Received on Thursday
June 17, 2025

Cool……………………,,,,,,,,,………………….
…………………………………………………….,,,,,,

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
Follow Vincent D.
Unfollow Vincent D.
Send Message
Share Review
Report Review

Shipping from Hampton, VA to Houston, TX
June 15, 2025

I arranged a transport a month in advance to ship my daughter's car from Hampton University to Houston, Texas the first of May 2025. No one showed up on the agreed day of departure. I had to call another company the day of departure, and that other company delivered. I lost confidence in Roadrunner, and you all have such a memorable name. You all did a great job shipping the car from Houston, Texas the Fall of 2024 to Hampton, Virginia.

Date of experience: June 15, 2025
Cyprus
1 review
0 helpful votes
Follow Robert K.
Unfollow Robert K.
Send Message
Share Review
Report Review

Outstanding customer service!
June 14, 2025

Transporting a vehicle is always complicated because all of these companies are really brokering owner-operator transport companies. Road Runner is completely transparent about the process and was great in staying in contact with the driver to make sure my vehicle was picked up and delivered on schedule. I highly recommend them and will definitely use them in the future.

Date of experience: June 14, 2025
Washington
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

The car arrived, eventually
June 11, 2025

It took a full 2 weeks from the date the car was delivered to the local transport company for it to show up at the intended destination which seemed excessive. The thing that really bothered me however was the inability to know the status of the vehicle for that entire period. I was expecting to be able to get updates and/or follow it on a tracker but neither of these things were possible. When I spoke with customer service I was told that they couldn't help me. As I say, the car did arrive and that was fine. But since you ask, please consider investing in a tracking system that works and beefing up your customer service.

Date of experience: June 11, 2025
California
1 review
0 helpful votes
Follow Phill P.
Unfollow Phill P.
Send Message
Share Review
Report Review

Really quick delivery
June 9, 2025

They picked up my car in Scottsdale and delivered it to Illinois in 3 days. No issues with delivery. Met the promised time frame.

Date of experience: June 9, 2025
Illinois
1 review
0 helpful votes
Follow Jerrold H.
Unfollow Jerrold H.
Send Message
Share Review
Report Review

PleasantlySatisfied
June 2, 2025

They delivered ahead of schedule and were courteous I would be happy to refer your services in the future

Date of experience: June 2, 2025
Washington
1 review
0 helpful votes
Follow Lorenz M.
Unfollow Lorenz M.
Send Message
Share Review
Report Review

Great service
June 1, 2025

My driver went above and beyond when delivering my car. They arrived a day before I did and dropped off my car no problem. Thank you so much!

Date of experience: June 1, 2025
Arizona
1 review
0 helpful votes
Follow Alexa R.
Unfollow Alexa R.
Send Message
Share Review
Report Review

Fast Transportation
May 20, 2025

I schedule a cross country transport from CA to FL. My car was picked up a day earlier than scheduled which was a little inconvenient because I had to scramble on getting rental a day earlier and had to get my car from the shop. But the transport was very quick and the communication was great, so I only took off 1 star.

Date of experience: May 20, 2025
North Carolina
1 review
0 helpful votes
Follow CV K.
Unfollow CV K.
Send Message
Share Review
Report Review

Great to do business with!
April 28, 2025

My transporter arrived at the agreed upon time. Loaded my car securely!
Arrived after a long days drive. My car arrived on the same day we moved into our new state! All great!

Date of experience: April 11, 2025
Kansas
1 review
0 helpful votes
Follow Phyllis W.
Unfollow Phyllis W.
Send Message
Share Review
Report Review

Delivery Promised
April 27, 2025

The car was picked up a day later. We were told we would get updates of driver's location which didn't happen. Driver would not answer phone until I had someone speak Spanish tell him we wanted our vehicle. And most of all he told our interpreter that they don't travel on weekends. This was the straw that broke the camels back.

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
Follow Donald C.
Unfollow Donald C.
Send Message
Share Review
Report Review

Great experience
April 8, 2025

My vehicle arrived on time and in good shape. The driver was very professional. Overall a great experience.

Date of experience: April 8, 2025
New York
1 review
0 helpful votes
Follow Brian W.
Unfollow Brian W.
Send Message
Share Review
Report Review

Easy transaction
April 1, 2025

Vehicle arrived in a timely manner and in good condition.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
Follow mauricio a.
Unfollow mauricio a.
Send Message
Share Review
Report Review

Complaining
March 31, 2025

This is the 3 time your company do it the same, they switch the price of the service all the time, for any reasons like doesn't have someone pick up for the price on the quote or don't start the car, when the car is run and drive and when I pick up the car starts l, all the time charge me 300 dollars more I'm use this company for more than 10 years, I hope don't have this situation anymore because it's not correct don't respect the contract and charge more money 💰

Date of experience: March 31, 2025
Florida
1 review
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Send Message
Share Review
Report Review

Jeep transport
March 24, 2025

The vehicle was transported just as expected but the window for delivery was basically all day which is fine, the only problem was that i was told the driver would contact me and let me know when it was within an hour away so i would be ready for it, the driver called when he was only minutes away, had i been at work or even out running a quick errand because i thouht i would be alerted with enough time to get home both parties would have been inconvienenced and I would have had to pay a wait fee to the driver per delivery agreement. But i got the vehicle in one piece so i guess it all worked out.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Send Message
Share Review
Report Review

Carpinteria
February 28, 2025

The driver was on time & very courteous.
Thank you.

Date of experience: February 28, 2025