RyanAirReviews 94

$#*!y experience the staff is rude specialy in Tangier the flight was delayed and because I considered the delay and came before more than an hour from the new flight they didn't print my boarding pass where it is clearly saying I have to come before an 1 hour from the departure and they printed for another guy that beside because the onw of the staff knows him, so I advice the people seeing my comment to go with other airlines where the staff are more polite and treat people equaly

We have flown with Ryanair for years, but for the first time we had to cancel due to a potentially serious issue with our daughters pregnancy. They have made things impossible to contact nor recognising any of our phone numbers or emails. They are only interested in getting as much money as possible, even though they advertise themselves as caring. We will look to finding another carrier going forward.
So very dissapointed. Booking reference VWT9PJ

They told me I could change my ticket, but Ryanair does not do refunds or credits.

I would give them a negative -5 star review if I could.

These are the pirates of the sky and now after my last interaction with them. I will never fly Ryanair again.

I don't care if it costs me 3 or even 6 times their airfare to fly with anyone else.

My mother in-law has had a major stroke. I have 8 days before I was going on a flight with Ryanair. I spent 45 min waiting for someone to attend to me on the chat (complete waste of my time).

So I went to my booking to change the tickets to a later date. The charges to change is more than the tickets I purchased.

£45 per flight per change and the difference in the airfare.

Now to be clear. I was changing my flight from December 2024 this year to March 2025.

It is absolutely criminal and I have had enough. I am sharing this everywhere I can to save others the robbery from rip off artist that is RyanAir.

It is a disgraceful how Ryanair discriminate disabled passengers with mobility problem

I have travel from Budapest to London by Ryanair airlines. I have mobility issues so I use walking stick to walk and I unable to stand for long. Ryanair staff denied the boarding because I unable to stand and wait for the delayed flight for hours. I have been at the gate on time, sit front of the passport control desk for an hour. The Ryanair opened the gate, but there was no disabled sit provided after the passport control so I have sit front of the desk wait for arrive the delayed flight, and to the boarding to be start, because I am not able to stand and wait for hours. When the actual boarding started I walked to the passport control desk, but they did not let me board saying I was late. I told them I unable to stand and no disabled sit provided after the passport control, but the Ryanair staff was impolite and refusal to help. Eventually they refused my boarding and ordered me to go away. I told them I have hospital appointment next day, which is about my near future operation. The Ryanair staff ignored me, saying we did not care about your problem, we are in hurry, GO AWAY. I asked for police about this discrimination, and I already reported the issue to Budapest airport. Called several Ryanair phone number, but the Ryanair costumer services did not help. If I was able to talk someone, they told me I need to call other number which was out of service. In the end I called Budapest airport, they give me information and advice. I have to buy new ticket for the later flight cost £300. I have no extra budget for that, but I did not want to miss my Hospital appointment. I have to spend several extra hours at the airport my knee and hip were hurting very much because the long waiting.
I extremely disappointed with the Ryanair policy which force disabled people suffer at the passport control gate because they do not bother to provide sit for disabled passengers after the gate. I am sure it is against the EU law.
My concern some aviation officials do not care Ryanair airline discrimination policy will be effect all type of travel opportunity for disabled passengers. Today Ryanair use discriminating policy, next time another big carrier do the same, in the end disabled people has no chance to travel, because companies like Ryanair, do not want to provide the necessarily service for disabled passengers.
Please respond and give me advice how, and where I can report this issue to the European legal service or ask for aviation investigation against the Ryanair discriminative boarding method policy. It is no point wasting time to make EU law, when companies like Ryanair ignore them.

Ryanair is a scam flight company. They try to attract customers and compete other airlines rivals by their advertised low cost tickets. In reality, they charge additional fares at the check-in desks because they know customers are in a trapped situation. If the customers refuse to pay for these out-of-the-blue additional fares, they risk their flight boarding. They charged £55 for check-in, and hundreds of pounds by all their bul$#*! bags policy. If adding all the scam fares, the total ticket price is higher than other standard flight companies, but the service offered by Ryanair is worse than the latter. Surprisingly aviation authority keeps a blind eye on these scam flight companies. Instead of "Ryanair - low fair- great care", it should be changed to "Ryanair - more fares - no care - nightmare."

I booked an extra legroom seat on my return flight from Malaga which was last night at a cost of £28.00, however they changed the plane type and hence the seating configuration, so the seat I actually got was a normal legroom one. As I did not get the extra legroom seat I paid for I requested a refund of the £28.00 through the Ryanair app, as the useless stewardess (that's another story), only to get an automated response telling me about problems checking in, suggesting that I hadn't checked in properly. Not even mention of the refund. They are so useless, I don't know how they can be so appalling. Yes they're cheap, but they make up for it with hidden costs. They're not worth it, shall be spending just a little bit more next time on a much better airline.

I wanted to check in online a night before our flight, but my nationality was not listed in their websites. And when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee! We asked them to pay by our debit card or by cash, but they did not accept it! So we missed our flight, and they made us pay a " No show fee" on the application so that they give us another flight in the evening. And the flight we got was about 30 Euro and the "NO show fee we paid was 100 Euro" never gonna fly with them. It's a cheap air line that gonna charge you for almost breathing in the Cabine!
And when I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany, seriously?! Then why do you have your business here?
The other thing is when I mentioned my nationality was not listed on your website they did not accept that! And they inserted my nationality manually!

This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too!
There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline".

To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. Most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism?

Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy.

What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.

A word of warning: NO!
Ryanair is terrible in my experience. Let me explain.
We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.
I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.
Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.
I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.
I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.
I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!

Please do not buy tickets from this airline. I have to paid between 55 to 100 Euros in each of my flights last summer, apparently because I did not submit my ID online. This ID online is Ryan air scam,they sent you an email with instructions for you to check your ID online but the link is faulty and never work, then they do not allow you to check in online so you must do it at the airport, when you get there they charge you an unjustified fee between 55-100 Euros each counter in each airport set up their own fees. When you complaint they tell you that is the airport that is charging that fee, which is completely false. I has been traveling around the world for over 20 years, with several airlines and no one ever have charged me airport fees. Ryan air make up fees at the airport that no one else does.
I recommend VOLOTEA is a great new low cost airline in Europe, seems to be hones, also AEGEAN was good too.

On Oct 18th Ryanair contacted me to tell my flight to Tel Aviv on Oct 21th was cancelled. They said they'd credit the amount I paid in my wallet but they didn't.

Already sent 3 emails with no awnser. Support SUKKKS. I want my money back!

I am a university doctor from Sweden. I took a Ryanair flight three days ago from Copenhagen to Vienna without any problem. Today, I took the return flight. I was this time told I must pay a penalty fee for my exactly identical bag. I told them I came three days ago with Ryanair, with the same bag. Ryanair's staff did not believe me. I offered them the ticket as proof. They ignored it and shouted at me to 'pay the fine or you cannot board the plane'. I then removed a large duvet cover from my bag, after which the bag fit into their standard model box. Still, they ignored it, and repeated: pay or be left behind. Upon request, they also refused to give me their names, or the name of their manager. I also watched as Ryanair's staff showed the same disrespectful treatment to many other, visibly upset, passengers.

Know this before choosing Ryanair:

1) They can forcibly take a large amount of money from you at the gate without justification.

2) If you dont pay, they can threaten to not give you the service you have bought and paid for.

3) They are not necessarily interested in a civilized conversation, as was my case.

I have flown Ryanair regularly for over a decade. I must now reconsider my future choices.

My daughter had an autistic meltdown on flight and the crew very quickly supported us to move and were very kind thank you so much...a very tired Mom

Today we should fly at 15.00 when boarding already should be closed we were still waiting in the que. The povercrew from Ryanair didnt informed the passenger, after some complaints they told us that the flight would atleast be delayed untill 22.00h. The stewards advice us to go to the customerservice desk. Guess what a waitingque from over 2 hours. After joining the que nobody from Ryanair kept us informed. By coincidence a colluegue found out that the delay got canceled from 22.00 to 16.00 we needed to go again through all the security check runned and almost mist the flight. When we were in the airplane it got much worse. We need to wait at least 2 hours in the plane at the grond without acces to Warm meals or alcoholic beverages. They still dont know when we Will take of and threat us like catletransport locked up in the plane without any perspective when we can leave.

Ryanair take your responsibility, many of your customers are pissed of because.of your crappy service and nonproactive staff who dont borther to inform your cashcow customers.
Demanding us to enter the plane and make us wait for at least 2 hours without knowing when the flights Will be approved is un acceptabele. If. You lock us up than atleast supply the possibility to buy warm meals or alcoholical beverages

So last night 21-08-23 I flew from krakow Poland to Luton London with Ryanair.
It's my first time with Ryanair, the crew were young girls of which they gave me their names for me to write this review.
I lack oxygen to my brain of which then causes me to hyperventilate as a lack of oxygen is the worse feeling ever. I have C O P D. These girls were amazing. Thank you so much girls. KONSTANTIN, NICOLE, SARA, CHARLOTTE and PAIGE for helping me and giving me oxygen.
I have flown with many other companies with older crew who have not cared but these girls who crew for Ryanair Luton truly were brilliant and seemed more experienced than the older crew. So girls you really made my flight comfortable with your caring ways and asking me through the rest of the flight if I'm OK and need anything else. Sending lots of love and thanks. From Dawn Sharpington Grays Essex xxx

99% they will stuck you in the airport for 3 hours delay,
Not worth ever deal with them,
Shame! BS company f**k you

I booked a cheap ticket online but paid 2 times more for baggage. At the airport only credit card is allowed. One lady with a child cried because she didn't have credit card.There is a lot of hidden charge behind cheap online ticket. Never travel with Ryan air

Just don't with Ryanair. Save yourself the frustration. No amount of savings is worth it. And if you must, keep in mind that if you book through a third party (which you may have to do because Ryanair website often won't allow you to input necessary info), you'll have to go through a ridiculous verification process, which seems to only exist to extract a few more cents out of you.