On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Communication with Segpay was quick and easily handled. My issue was swiftly handled and there were no problems. A few questions that I asked were responded with very clear instructions on how the matters would be handled. I truly felt that I had nothing to worry about.
It's annoying that I pay for 30 days and then they charge my account again without asking. I reserve the right to keep the fee for 30 days if I want to pay for this period in the future, which I will renew if I want. During the day, but even in the evening, there are no residents, I don't pay money for empty apartments.
I asked for a refund for a subscription service that I was unwillingly charged for (even though I cancelled it), and Segpay didn't do anything about it.
Un trato excelente, me solucionaron un problema el cual yo no sabía cómo abordar
Smart to charge people when banks are closed when you know there is a high rate of declines for random charges. That way a person will not be able to re up their membership that they had for like 11 years. You might have been the worst company to deal with.
After being ripped off by this Segpay mob I contacted them and asked to be spoken to directly. Not this email back and forth bull$#*!. Why you can't speak to a real person instead Of going over things again and again with a computer generated entity. I still don't know who or why or how they took money from my PayPal account without my knowledge.
I've never used PayPal to pay anything I use it to store funds that I keep and transfer to my personal bank account. When required
I registered two subscriptions one unique, one recurring. I wanted to cancel the recurring one. I hope that the cancelation has been put in the system and that I won't be paying another month of this recurring subscription.
I contacted to cancel a recurring subscription I had forgotten about. They got back to me within a few hours and canceled the subscription, no additional information needed
I am very happy with my subscription to bigboobbundle.com. Unfortunately, I have to cancel it due to circumstances beyond my control.
I've tried and tried again but, I can't find a way to cancel my subscription with your website. All I know is that I'm paying for add-ons I don't know about, and without my knowledge of being charged.
Awesome experience so quick and easy. I thought it was going to be a drama and take multiple emails and correspondence. But it was settled with one email. Appreciate it!
I couldn't log into a website to cancel a subscription but after contacting segpay they cancelled it straight away, all on behalf of me and provided confirmation. Was very helpful and much appreciated.
As I wrote in my BBB review, Charlaine's response time and messaging were outstanding. I added that as a former trainer of inside sales representatives and customer service personnel, I would have been inclined to use Charlaine approach to her profession as the ideal to be imitated for those hoping to succeed in that demanding field.
I was charged early for my free trial and the add-on of reality games for a dollar for 2 days. When that early charge appeared I was really worried that this was going to be a big process hassle, but it was not! Hats off to the customer service department, I'd give five stars but for the early charge.
Leider sehr teure Angelegenheit, da erst VIP Abo kostet viel und Dann noch zusätzlich Credits kaufen, die sind nach ein paar Schriftwechsel schnell verbraucht. Die weibliche Mitglieder schreiben bis ins unendliche weiter. Die versprochene treffen findet niemals statt. Dafür sind die Damen dafür gedrillt. Teure Angelegenheit, da wird man sehr schnell arm. Finger weg nicht Seriös
Feels too much like you been locked in a teen's world. The site is missing a more significant presence in older women. ADULT offers slightly more here, so I went to them after a comparison. Otherwise, photos and stories are great.
Asked for a cancellation of a payment and was sorted out almost immediately
Thanks so much to Ruth that did the work
Very pleased and thankful
A good but the withdrawal was very big problem at camsurf so was repeatedly unnecessarily deducted money that should be better or simply designed with the terminating
I was illegally charge money for a subscription that I canceled the same day that I got the subscription and have the emails to prove it and I was charge for a monthly subscription and it wasn't even a full month yet y'all are scammers and didn't resolve the issue
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.