SerenataReviews 2,713

I recently returned from hospital after a major operation and my wife has been giving me lots of care.
I wanted to arrange for some flowers to be delivered to thank her for all her help. I tried to contact a number of local flower shops but it all seemed to direct me back to Serenata Flowers who seem to have the monopoly.
Reluctantly I ordered some flowers from them when they came they were very disappointing. The cost was approximately £35 and I could have bought a much better bunch for £10 from Tesco's. I wished I had asked a local neighbour to buy some for me instead.
I tried to contact them via their chat line and got nowhere. I also spoke to my credit card company but as they were perishable goods they could not help.
I would therefore suggest that you do not use this company and alternatively try and find a local shop or a neighbour who could buy them and deliver them for you.
As you can probably appreciate when I came out of hospital this hassle was the last thing I wanted.
The customer service is abysmal.
Regards
David Brown

I ordered a bouquet of flowers as a birthday surprise for my mother. The date of delivery was specified/selected when placing the order. However, the flowers did not arrive. When contacting Serenate explaining this, it was clear in their response that they couldn't care less.

I ordered a beautiful bouquet of roses and babys-breath, to be delivered on Valentine's day. Note: these cost me over £50. The flowers got delivered on Friday the 14th to the wrong address, at a dentists practice that didn't open until Monday again. I've reached out to Serenata for this, but I get nothing from them. They keep saying I didn't give them the correct address, which is absolute BS. On top of that, when we picked up the flowers on Monday (dried and dead) I saw that there's been added just one baby's-breath flower instead of the 3-5 that were pictured on the website, making it the saddest bouquet ever. So far Serenata has done nothing to solve it and does everything to prevent me from getting a refund, which they obviously owe me. I'm disappointed in this company and don't recommend anyone ever buying flowers here!

Dreadful service and dreadful company. Not based in UK so when it all goes wrong there is little recourse for you. I lost £81 with these clowns and am very upset. They couldn't care, just throw unfair terms and conditions at you without answering any of the questions raised.

I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the wor

Battered box, crushed blooms in a really poor state?offered 10 percent discount
Refused and they ceased communication. Avoid this company.
The customer service is non existent.

' I ordered letterbox flowers but they were left outside door and went missing
Contacted company to find out what had happened to my order to be told that they had fulfilled my order as it was delivered but I said to them that it was letterbox delivery that I had ordered
Anyway end of story they wouldn't be offering a refund or re-delivery of the flowers,
Horrible service, from a company who only care about taking your money. Avoid at all costs.

My son bought me these for mother's day and appalled when he'd told me he spent £60 on them. They looked nothing like the website picture, a handful of half dead wildflowers in a jam jar! Disgrace. Avoid this company at all costs!

Flowers did not arrive
Customer service is none existent all you get is a automated email response
There is no customer support phone number

Very good service. Easy to order. Advised on the delivery of flowers recipients delighted! Always beautiful

Avoid this company. The product is poor and they don't stand behind it. I had an order of lilies and roses and as everyone knows lilies can take several days to open well the never opened and when I contacted support about this I was told I'm outside the window so they don't do anything about it. What a horrible company, total scam.

I am absolutely appalled by the dismal service I received from Serenata Flowers. My recent order turned into an absolute nightmare, and I am deeply dissatisfied with how this situation has been handled.

I placed an order with Serenata Flowers, providing them with the correct delivery address for a university campus. The process seemed straightforward, and I had high hopes of brightening someone's day with a beautiful bouquet. Unfortunately, this experience has been anything but pleasant.

First and foremost, Serenata Flowers failed miserably at their primary task – delivering the flowers to the correct location. Instead, they carelessly delivered my package to the wrong place, which resulted in significant inconvenience and embarrassment. It's baffling how such a simple task could go so terribly wrong.

When I contacted Serenata Flowers to report the issue, I expected a swift and efficient resolution. However, I was met with nothing but frustration. Their customer service team claimed that I hadn't provided sufficient information, despite the fact that I had clearly provided the correct address and all necessary details during the order process. This blatant attempt to deflect responsibility is both infuriating and insulting.

The lack of empathy and accountability displayed by Serenata Flowers is truly astonishing. As a customer, I expected them to take immediate action to rectify their mistake, such as arranging for a redelivery or refunding my order. Instead, they have chosen to evade responsibility and disregard my concerns.

In conclusion, my experience with Serenata Flowers has been a complete disaster. Their inability to deliver my order to the correct location and their subsequent refusal to assist me in resolving the issue demonstrate a shocking level of incompetence and negligence. I would strongly advise anyone considering using Serenata Flowers to think twice and explore alternative options with more reliable and customer-oriented companies.

Serenata Flowers, you have lost a customer for life, and I will be sure to share my horrendous experience with others to prevent them from enduring the same ordeal. Your lack of accountability and customer care is inexcusable, and I am thoroughly disappointed in the way you have handled this situation.

When you search for a local florist Serenata will likely come top on Google but don't be fooled, they're an online business based in Malta. They courier flowers out from distributors across Europe.
I ordered some flowers for my wife for our anniversary and they arrived damaged and in very poor general condition having spent all day in the back of a van. Florist vans are usually air conditioned, courier vans are not! The courier even pulled the box out of the van and tossed it in the air before handing it to me!
To add insult to injury, when your flowers dispatch you get an email telling you that they are being "chauffeured" - I'm not daft and didn't expect this but the manner in which they are actually sent takes the biscuit.
When I complained I was offered a 15% discount for one damaged rose and assured the remaining flowers would bloom within 48 hrs as they are in "bud form".
This is utter rubbish - most of the bouquet are cheap chrysanthemums (petrol station flowers) and all are in poor condition.
Save yourself half the money and all the hastle and go to your local florist, M&S or Waitrose instead.
Customer service insisted they were right and refused to refund me.
Products are NOT AS ADVERTISED
See below for the promise vs the reality.

Never again.
The picture showed a nice and especially full bunch of flowers. What arrived was about 3/4 of the quantity it showed on the website. That's nothing other than fraud.
Also, it came with a free vase, but the flowers were very expensive because it included the vase in its price. But they pretended the flowers were that expensive and the vase was free, from the goodness of their heart. Would have happily dumped the vase and pay less.

But mostly: you don't quite get what you pay for.

I love Serenata Flowers! They have the most beautiful flowers for any occasion. Whenever I order from them, the flowers arrive right on schedule and in perfect shape. They look exactly like the photos on their website, which is fantastic! It's always a relief when what you get matches what you expect.

The best part is that they give you care instructions, and if you follow them, the flowers can brighten up your space for a really long time. I had my flowers for nearly two weeks, and they still looked fresh and vibrant.

Ordered a £40 bouquet to surprise my wife at her workplace for our wedding anniversary
Having paid online days before, I received a delivery email stating the delivery window and stating they would contact me on delivery.
4 hours later having heard nothing I tracked it to see failed delivery on the tracker.
I sent 3 emails to the Company and 24 hours later received a standard email saying that they would contact the courier.
Sent another email this morning and had no reply
My wife came home this afternoon with the scabbiest looking flowers you have ever seen in a flat pack box dated 07 Apr.
Today is 11 Apr so obviously been left in a van all over the Easter period without any water
Look at the photo, is this good value for £40 for a special occasion 3 days later than ordered

Do not use this company. They used Yodel to deliver my flowers sent with love from my family and we saw the driver, toss the packages around in the van with no sense of care at all. The flowers were very poorly packaged and the accompanying vase - again poorly packaged - was smashed in the box. I'd give this company 0 stars if I could.

VERY DISAPPOINTED *******867 BRISTOL. EXTREMELY SAD ABOUT THE QUALITY. SERENATA PLEASE CHECK SUPPLIER.

After ordering from Serenta for many years now. I was disgusted at the way my Mum and Dads plants arrived. They were supposed to be in a basked, but when it arrived, it was as if someone had shaken the box. When it was opened the basket, plants and soil were all over the inside of the box. Serenta did rectify the problem the next day. That is the reason I only gave one star.
I hope this hasn't happened to many other people.
A nice bouquet would have been nice as way of apology, but alas no apology.

Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter's birthday to be delivered the following Tuesday. Still no flowers! It was her first time without her family on her birthday and I really wanted to make it special for her. They're now saying they will not refund even though flowers were never delivered! Worst ever