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Set In Stone Reviews Summary
Set In Stone has garnered a strong reputation for its exceptional product quality and professional installation services, with customers frequently praising the knowledgeable and responsive staff. The installation teams are noted for their efficiency and attention to detail, contributing to high levels of customer satisfaction. However, some reviews highlight concerns regarding delays in communication and the occasional lack of follow-up on design inquiries, which may detract from the overall experience. Despite these issues, the company is generally recommended for its diverse selection and commitment to customer service, indicating a solid foundation for continued success.
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We have used Set in Stone numerous times and are always very pleased with their selection and especially their customer service. Lizzie M is fantastic to work with!
Very happy with the support and help to find what works best for our situation. Amanda was very patient and wanting to make sure we found what made us happy not wanting to just make a sale.
From start to finish, Amanda was fantastic to work with. She communicated consistently and made us feel confident in the work that Set in Stone would be doing. Thank you!
Excellent service. Huge selection of tiles! Very easy to deal with...
Everyone was very nice to work with! They did great work and were quick! We would go to them again. Amanda was especially helpful.
Lizzie's patience and assistance in tile selection and brainstorming is invaluable. Jairam is always friendly and helpful. Amanda is equally helpful and keeps me on track with paperwork, scheduling etc. When any of these 3 people say something is going to happen, it usually happens, vendors that you can count on in this industry are important and sometimes rare.
Set in Stone has fantastic variety in tile and stone! No matter what your taste is, you can find what you're looking for…and you'll also experience unparalleled service. Lizzie and her staff are friendly, knowledgeable, and dedicated to making sure you're happy with your choices!
Really good experience with this company. Very knowledgeable and helpful with all kinds of advice including how to care for our stone floors and countertops. Our 24 year old flooring and bathroom countertops look like new!
I went back to the store to get two additional tile trim pieces. They were very helpful and found my previous order on the computer and ordered the tile and said it would be in by the end of the week which turns out to be great thank you very much.
They had the largest selection of tile in the area.
Lizzie was helpful in the selection of tile that we were looking for. Her communication was not great and the materials like grout, trim pieces, & mortar were 20% higher than the other tile store in the area
The shipping costs were also higher than the other store
My husband and I are extremely happy with our new countertops. They're gorgeous and the price was so reasonable. But more importantly the service we received from Brooke, Amanda and the installers was impressive. Brooke and Amanda were so quick responding to questions and emails. The gentlemen that installed were very respectful and so careful around the walls and cabinets. They even cleaned up before they left. They wiped the counters and swept the floor. They did a beautiful job installing the countertops. Friends and family were very impressed and asked us who we used so we referred them to Set In Stone. We'll definitely use them again in the future when we're ready to do the bathrooms. Thank you to the Set In Stone team!
Renee and Bill Soucy
From order to job completion, the service and quality was and is superb.
The installation team was amazing. They were quick and professional. The cut was perfect. They cleaned after the installation. The warehouse has good amount samples of material and professional team. I highly recommend them.
The counters were very nice. The kitchen sink cut was slightly off, but it worked.
We experienced friendly, helpful advice and timely response.
Product is absolutely beautiful and makes the room spectacular. The installers were extremely competent, pleasant and professional. The staff at the office were very helpful. Great experience-I recommend this company whole heartedly!
Everything went better than perfect, timely call backs, installer on time, very friendly. Girls behind desk were very helpful and friendly. Cost of everything was better than expected.
Set In Stone has a marvelous selection of tile and Lizzie was extremely helpful, making suggestions and answering our concerns. Since moving to NC 3 years ago we have enjoyed the teams knowledge and professionalism, whether purchasing for our Kitchen quartz selection or tile for our Primary Bath. Thank you
Liz did a great job of supplies needed to do a tile job at mt kitchen remodel
I have worked with Set in Stone for several years. Brooke is knowledgeable, helpful and beyond patient. Jairo and his team did an excellent job installing in both my bathroom and kitchen. I highly recommend Set in Stone and the competent folks associated with Set in Stone.
My wife and I are converting a pantry into a powder room and needed aproximately 4' of vanity counter. We came to Set in Stone and found a remnant that fit our needs. The process of ordering through installation was professional, on time, and cost competitive. Highly recommend Set in Stone.
From the business
Since the first day in business we’ve been bringing the best selection of products and merchandise to our customers. Our business name has become synonymous with quality throughout Aberdeen and the surrounding areas. We do our best to ensure a permanent variety of fantastic items along with unique limited edition and seasonal items that fit any budget. Our specialty is Tile, Natural Stone, & Quartz Countertops.
Conveniently located at 305 Fields Dr, we’re driven by our dedication to the best service in the business. We can’t help but smile with pride every time someone walks into our store excited about the great selection, and walks out satisfied. It means we’ve done our job right. We invite you to get in touch with our team to help Create your Perfect Space! Let's get it "Set in Stone"!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members