Silkletter Reviews Summary
Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.
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I ordered flasks to be customized with our logo and lettering. They sent several proofs of our logo with lettering to be put below it. It was sent to production once we got the correct logo and lettering. The production took over 20 business days to complete. Once we received our flasks the logo was suitable, but there was no lettering underneath it as requested. Trying to speak to a person on the phone is impossible. I have sent over 12 emails to rectify the problem and send the correct flasks to me with the suitable logo and lettering. There has been no resolution to the issue, and no one at the company will take responsibility. We sent over all the documents to back up the order, but they still have not responded with a resolution. The salesperson Pat was the one who put in the incorrect order. I would never work with this company again. BUYER BEWARE!
"I placed an order on 12/16 for a product that was supposed to be delivered 12/30. On 1/3 when I still hadn't heard anything, I went online to find my order had been canceled. When I reached out to them, they informed me that the product I ordered was back ordered and that they tried to call me but couldn't reach me. They didn't use the email they had on file, nor did they leave a voicemail when they called. When I questioned all of this, I was just told, Sorry. I will never order from this company again. Their lower product costs could cost you in the end when you don't have any product!"
Slick interface. Easy to order.
Ordered it, and 3 days later they were in my hands. Great Service. I was on a tight deadline, and made it with 3 days to spare.
EASY CUSTOM SET UP AND ORDERING.
Much better than raincitypromotions.com
Just ok...tried to pay via Pay pal and kept getting kick out with no explanation. Received my order quickly and I am very pleased with the product.
Everything came packed very nicely and was received within 2 weeks of purchase. Will order from here again.
N/a
I thought the website was easy to use. Lots of options. Excited to see my proof!
Very easy to use. Good pricing. No hidden charges. Thank you.
Too small. Very hard to read.
Very helpful and courteous representative.
Excellent process. Easy to design my promotional fidget spinner bottle opener.
Good job, love it :)
Simple, quick and easy shopping experience! The product exceeded expectations, and SilkLetter has been trouble-free. We will definitely order from them again!
Fast and user friendly
Ordering was easy, product is good quality and the delivery time was excellent. I would recommend this company for quality work.
Ordering was easy. Hope the product is up to snuff
Simple and easy as always.
We like masks, price is a little high
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members