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SimpleSwap Reviews Summary
The company presents a mixed reputation based on customer feedback. On the positive side, some users appreciate the user-friendly interface, a wide selection of affiliate partnerships, and prompt service during successful transactions. However, numerous reviews highlight significant concerns, particularly regarding transaction failures, delayed responses, and difficulties in obtaining refunds. Many customers express frustration over perceived lack of transparency and inadequate support, with some labeling the service as unreliable or even fraudulent. Overall, while there are satisfied users, the recurring issues suggest a pressing need for improved communication and operational reliability.
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I had an awful experience with Simpleswap. I sent them Bitcoin for a crypto exchange, expecting to receive another cryptocurrency in return. Instead, they took my BTC and never completed the exchange. No refund, no returned funds, no helpful support — just radio silence or vague responses. I contacted their support multiple times with all the necessary transaction details, but got nowhere. It feels like they just stole my Bitcoin. This platform is either a scam or dangerously incompetent. I strongly urge others to stay away from Simpleswap. Use a more reputable service with better security and actual customer support.
I used this service via Tangem Wallet to exchange ETH into USDT (TRC20). I sent 27 ETH (~$122,000) in two transactions (10 ETH + 17 ETH). Both orders failed.
I completed full KYC, including selfie, ID, and even proof of source of funds from Stake.com (where the ETH came from). Despite this, my exchange was not processed.
Support ("Brad" in chat and "Stephanie" by email) confirmed I should get a refund, but until now I only get vague answers: Brad: "Sure, we will keep you posted"
Stephanie: "Unfortunately we can't give you an exact time frame right now" My funds are still being held, and no clear solution or refund has been given.
Swapped XRP to ETH and the whole process was done in under 10 minutes. Got exactly what I expected with no issues. Super smooth experience
Hi, glad to know that you're enjoyed our service! We'll be happy to see you again on SimpleSwap!
SimpleSwap makes crypto exchanging accessible for everyone. Whether you're new or experienced, it's straightforward and reliable every time!
Hi, thank you for your 5-stars review! Please don't hesitate to contact us if any help is needed!
What I appreciate most is the transparency. You get clear updates on every step of the transaction, and the rates are shown upfront. Trustworthy and efficient!
Hi, we highly appreciate your review! Feel free to contact our support team if any questions arise!
I've used a lot of exchange services, but SimpleSwap stands out for how easy and fast it is. No logins, no delays - just straight swapping. Love it!
Hi, thank you for your feedback! See you soon on SimpleSwap!
I mistakenly sent funds to the wrong wallet, but the support team was extremely responsive and helped resolve the issue quickly. Thanks a lot!
Hi, glad to know that we were able to help you fast and effectively!
Our support is available 24/7 for any questions!
I've used simplewsap several times now, and it's consistently reliable, really appreciate that there's no long verification process.
Hi, thank you for your feedback! See you soon on SimpleSwap!
Exchanged eth to usdc and everything was completed in less than five minutes. Worked flawlessly - definitely recommend!
Hello, thanks for your 5-stars review, we highly appreciate it!
Please don't hesitate to contact us if any help is needed!
The platform's really user-friendly, even though the rates aren't always the most competitive. Still, the ease of use makes it worthwhile.
Hi, thank you for your feedback!
We're always doing our best to improve our service!
Feel free to contact our support team (support@simpleswap. Io) with any questions!
Swapped LTC for BTC and the whole process was super smooth. Sign-up was quick, and everything was straightforward without any hassle.
Hello, thank you for your good review!
We'll be happy to see you again on SimpleSwap!
Do not use. Red flag...
They can and will freeze your funds with no legal grounds.
Horrible customer service.
Don't let it happen to you.
Hello,
Thank you for sharing your experience!
Could you please provide your ticket number, so we can look into your issue?
Looking forward to your reply!
I used Tangem wallet to trade a coin well long story short the transaction failed and have been asking for a refund for 48 hours! They say the same thing over and over no person to solve the problem so it's a scam be careful using this company
Hello,
We are very sorry for such negative experience!
Could you please provide your ticket number, so we can make sure that your issue was resolved successfully?
Thank you in advance!
After a few transactions with succes it went wrong,
I deposit an amount on their given adress (wallet and Etherscan confirmed succes)
I never recieved the coins.
Their story was that they couldnt get the money of their own wallet...
They promised a refund, let me pay the gas for that but they didnt solved anything.
No answers, no argument. Just bad luck for me... Costed me $ 100,-
Dont do business with these people...
Dear customer, thank you for sharing your experience with us.
We understand your frustration, but let us explain this situation once again: As we can see on your screenshots, you created an exchange for the ETH coin in the ERC-20 network.
This means that after creating the exchange, you had to send ETH-ERC 20 to the address specified on the exchange page. As we can see on your wallet screenshot, you sent WETH coins instead of ETH coins. Moreover, you sent WЕTH coins in the Aptos network.
Unfortunately, despite the team's best efforts to access the address to which you sent funds, we were unable to do so. As a result, we are unable to issue a refund.
Please always pay attention to which coin and network you are creating an exchange for. Let us know if you have any additional questions.
I swapped ETH to XMR and it got stuck as 'Awaiting your deposit'. I got in touch, where they didn't want to release my crypto, nor return it nor resolve the problem, they said they were No-KYC but they dared to ask for proof of residence, photo and barbarities. I don't recommend it and I want my money back
Dear customer, according to our AML/KYC policy https://simpleswap.io/aml-kyc: SimpleSwap may at its discretion require clients to complete mandatory KYC checks on any transaction. This measure is in response to certain triggers identified during our ongoing risk assessment and monitoring processes. We reserve the right to implement these checks as necessary to uphold the security and integrity of our platform and to comply with regulatory obligations.
Please provide the requested information, so we'll be able to resolve your issue as soon as possible.
Thank you in advance!
I like the fact that it's user friendly and I have a wide variety of Affiliate partners to choose from. I have been using this service for a week and so far so good no issue.
Hi Tome,
Thank you for sharing your experience!
We will be glad to see you again on SimpleSwap!
This website gave me a bitcoin cash address for an order, after I sent the money it changed the bitcoin cash address, telling me that the address where I sent the money is not theirs! Please consider this website is a big scam
Dear David,
We appreciate you bringing this to our attention. It's unfortunate to hear about your experience. We are looking at all phishing attempts seriously and are committed to addressing them promptly.
We recommend reporting this incident to the appropriate law enforcement authorities, and we are more than willing to cooperate by providing any information we have to assist in the investigation.
While we actively fight against phishing, eliminating it entirely is a challenging task. Your cooperation and any additional details you can provide would be valuable in enhancing our security measures.
If you remember the initial URL you entered, it would greatly aid our efforts. Additionally, please note that address changes are not supported on our platform, and thorough checks confirm that the address likely does not belong to us.
Rest assured, we will immediately blacklist this address and share it with the Crypto Defenders Alliance community to raise awareness and prevent similar incidents across crypto services.
Thank you for your understanding and cooperation.
Waiting for 2 hours for a simple XMR to BTC exchange! This is outrageous. People are loosing money on the exchange rate because this "instant" exchange is not so instant. They come up with all type of excuses. Stay away from this site!
Hi, thank you for letting us know about the issue!
Could you, please, share more details with us, for example, your ticket number, so our team will review this case in detail and get back with an update soon?
UPDATE: Glad to inform you that your swap was completed successfully! Once again we apologise for this small delay and will be glad to see you again on SimpleSwap.
Terrible! Transaction failed and support won't give me a refund. All I am told is the transaction happened but the wallet is down! 72 hours later and nothing. Same canned response that I need to wait longer. Feel like this company might be insolvent.
Update... Worked with Brad (awesome guy) the support over at Simple swap and I was able to get a refund and then make a new request which worked. I let them know communication could be better but I am happy they made it right in the end. Changing to 4 stars as communication missed the mark a bit. I would use them again.
Hi
Thank you for taking the time to share your experience, and I apologize for any inconvenience caused by the delay in sending your funds. Ensuring swift and efficient service is paramount to us, and we're genuinely sorry that we fell short of your expectations in this instance.
Once again, I apologize for the inconvenience caused, and we sincerely appreciate your patience and understanding. Your feedback is invaluable to us as it helps us enhance our services for all our customers.
Please contact us at your earliest convenience so that we can assist you promptly.
UPDATE: Glad to inform you that your refund was successfully completed!
Once again we apologise for the delay and inconvenience.
We will be glad to see you again on SimpleSwap!
Hey customers
Don't be tricked with SimpleSwap. Obviously, it's not DEX but fking Centralized
I highly recommend not using SimpleSwap to those expecting to swap on a decentralized service
At the moment, SimpleSwap locked my fund and doesn't provide any reason
POTENTIALLY INTENTION TO TAKE MY FUND
By respecting the platform, I already provided full info of ID, contract doc, and selfie BUT SimpleSwap did nothing for me. Even they are hiding the reason of locking my fund (really doubting if there's no reason)
Hey I'm not noob and already know what you guys will say at the end to take my fund
Hello, thanks for sharing your experience!
The SimpleSwap platform combines the advantages of CEX and DEX. For example, like CEX, we provide the opportunity to exchange a large number of cryptopairs, competitive rates and high speed of exchanges. But at the same time, like DEX, we value customer privacy. Our users don’t need to create an account on our website and store funds there. The client can send funds from their wallet to our deposit address immediately after creating the exchange.
But nevertheless, we don’t work entirely with our own liquidity; we have liquidity providers, which are usually major exchange platforms.
In this case, your funds were stopped at the request of the Binance team for verification. To simplify the process, you can contact their special department through the mail we provided for you. They will give you information about the investigation and ask some questions. Due to restrictions on transferring data to third parties, it will be better and safer if you contact them directly.
Thank you for understanding!
From the business
SimpleSwap is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
We’re truly sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we strive to provide. To help us investigate and resolve this issue as quickly as possible, could you please share your ticket number or order hash? Our support team is ready to assist you further and ensure this gets the attention it deserves.
Thank you for bringing this to our attention