I used Tangem wallet to trade a coin well long story short the transaction failed and have been asking for a refund for 48 hours! They say the same thing over and over no person to solve the problem so it's a scam be careful using this company
Do not use. Red flag...
They can and will freeze your funds with no legal grounds.
Horrible customer service.
Don't let it happen to you.
Hello,
Thank you for sharing your experience!
Could you please provide your ticket number, so we can look into your issue?
Looking forward to your reply!
The platform's really user-friendly, even though the rates aren't always the most competitive. Still, the ease of use makes it worthwhile.
Hi, thank you for your feedback!
We're always doing our best to improve our service!
Feel free to contact our support team (support@simpleswap. Io) with any questions!
Swapped LTC for BTC and the whole process was super smooth. Sign-up was quick, and everything was straightforward without any hassle.
Hello, thank you for your good review!
We'll be happy to see you again on SimpleSwap!
I mistakenly sent funds to the wrong wallet, but the support team was extremely responsive and helped resolve the issue quickly. Thanks a lot!
Hi, glad to know that we were able to help you fast and effectively!
Our support is available 24/7 for any questions!
Exchanged eth to usdc and everything was completed in less than five minutes. Worked flawlessly - definitely recommend!
Hello, thanks for your 5-stars review, we highly appreciate it!
Please don't hesitate to contact us if any help is needed!
I've used simplewsap several times now, and it's consistently reliable, really appreciate that there's no long verification process.
Hi, thank you for your feedback! See you soon on SimpleSwap!
Reliable service. I've been using you for a couple of weeks and I'm sure of every word I say,
1. There is no registration
2. A large selection of affiliate partnership options
3. Fast (process controlled)
4. 24/7 support
5. User friendly
Hi, thank you for taking the time to leave a positive review! We really appreciate your opinion. Feel free to contact our support anytime, we are always happy to help you with any questions.
See you soon on SimpleSwap!
Terrible! Transaction failed and support won't give me a refund. All I am told is the transaction happened but the wallet is down! 72 hours later and nothing. Same canned response that I need to wait longer. Feel like this company might be insolvent.
Update... Worked with Brad (awesome guy) the support over at Simple swap and I was able to get a refund and then make a new request which worked. I let them know communication could be better but I am happy they made it right in the end. Changing to 4 stars as communication missed the mark a bit. I would use them again.
Hi
Thank you for taking the time to share your experience, and I apologize for any inconvenience caused by the delay in sending your funds. Ensuring swift and efficient service is paramount to us, and we're genuinely sorry that we fell short of your expectations in this instance.
Once again, I apologize for the inconvenience caused, and we sincerely appreciate your patience and understanding. Your feedback is invaluable to us as it helps us enhance our services for all our customers.
Please contact us at your earliest convenience so that we can assist you promptly.
UPDATE: Glad to inform you that your refund was successfully completed!
Once again we apologise for the delay and inconvenience.
We will be glad to see you again on SimpleSwap!
After a few transactions with succes it went wrong,
I deposit an amount on their given adress (wallet and Etherscan confirmed succes)
I never recieved the coins.
Their story was that they couldnt get the money of their own wallet...
They promised a refund, let me pay the gas for that but they didnt solved anything.
No answers, no argument. Just bad luck for me... Costed me $ 100,-
Dont do business with these people...
Dear customer, thank you for sharing your experience with us.
We understand your frustration, but let us explain this situation once again: As we can see on your screenshots, you created an exchange for the ETH coin in the ERC-20 network.
This means that after creating the exchange, you had to send ETH-ERC 20 to the address specified on the exchange page. As we can see on your wallet screenshot, you sent WETH coins instead of ETH coins. Moreover, you sent WЕTH coins in the Aptos network.
Unfortunately, despite the team's best efforts to access the address to which you sent funds, we were unable to do so. As a result, we are unable to issue a refund.
Please always pay attention to which coin and network you are creating an exchange for. Let us know if you have any additional questions.
Overview
SimpleSwap has a rating of 3.9 stars from 144 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SimpleSwap most frequently mention and support team. SimpleSwap ranks 1st among Virtual Currency Exchange sites.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are very sorry for such negative experience!
Could you please provide your ticket number, so we can make sure that your issue was resolved successfully?
Thank you in advance!