My daughter really liked snowboard pants from here. I reluctantly purchased not knowing anything about the company but I ordered anyway. BAD DECISION! I followed the measurements to a "T" but the pants could fit someone two sizes larger. According to website, I met all details for returning/exchange but was told I would only receive 1/2 back. $130 purchase + $20 shipping and they offered me $60. Uh, no! Please go somewhere else. Website is full of lies and deceit. And the sizes are wrong.
With a business like this, the thing about stuffing up a first order is the customer will never order again, which is a shame for this site given I shop for snow wear all the time. She won't accept returns and her shipping processes are dodgy. Avoid at all costs. Top marks for sending pictures of herself, though.
I received the best customer service I have ever experienced. This simple application of such a high standard of service has guaranteed return business from myself. Oh and let's not forget the product, top quality merchandise. Thank you to everyone I dealt with.
I had a great shopping experience. I really enjoy all the details on items and showing colors and sizes available while browsing. Having questions and answers from staff was very helpful. When you are buying gear you plan to use for years you really need those details
I lost $40 on a $150 coat. The fit was terrible, way too big in the shoulders and too small in the hips. When I asked to return, it was like pulling teeth to get a response and they made me pay shipping both ways. I would never buy from this company again.
Amazing customer service and the product is also very good for the price! I've ordered multiple times and haven't had any issues yet! Quick process and the staff are lightening quick at sorting any issues/questions you may have! 10/10!
Decent selection at a great price, navigation is pretty straight forward and checkout is a breeze. Got my stuff quickly and had to return a few items. The return process was pretty easy (though I'm still waiting for the refund :)
Was skeptical because was recently scammed by another website that had great prices and found an item I wanted on sale. Read reviews before ordering and was impressed. Item showed up a few days later exactly as ordered and what I wanted. Will order from again and highly recommended!
Definitely the best customer service I've ever experienced. They respond quickly and are really looking for a solution to make the customer happy. Furthermore, the clothes look great and the clothes fit perfectly.
Really would prefer to give 4.5 stars but everything was mostly good so I'll do 5
I got the snowboard jacket in small and medium. The medium fit better but I noticed the stitching on the hood of the small was quite crooked so I'm glad the medium worked out.
I reached out to see if the knit neck/face warmer was going to be restocked and the person said no so I purchased elseware. Too bad cause it sucked. I got the email that nandn's was back in stock so I ordered - fabulous quality.
Love the 2 items I have from them - would love to grab more as things catch my eye.
Overview
Snowshred has a rating of 2.7 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Snowshred ranks 2nd among Skiing sites.
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The stylish life of skiing and snowboarding is a journey of discovery. Fashion always comes back around, and with our bold yet stylish designs we're happy to help you find the right outfit to hit the slopes in style. We are trying to break the design boundaries in winter sports, always chase the fashion, and create something fun that combine many new elements in our products, so you would feel more than just snow sporting but a new lifestyle.
We guarantee safe delivery of your products with the absolute best guaranteed backup service you’ll find anywhere in the industry. If you want to get rad, we've got what you're looking for.
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- London, England, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members