SonicWALL Reviews Summary
SonicWall's reputation is marred by significant concerns regarding its customer service and technical support. Many customers express frustration over long wait times, unresponsive support teams, and inadequate assistance with technical issues. Despite these challenges, some users acknowledge the reliability of SonicWall products, particularly in terms of VPN performance and stability. However, the prevailing sentiment indicates that the company's approach to customer service is lacking, with frequent complaints about additional charges for services that are typically expected to be included. Overall, while the product quality has its merits, the customer service experience appears to be a critical area needing improvement.
This summary is generated by AI, based on text from customer reviews
I was using SonicWall 7 years ago
It was working fine with me and the connection was stable all the way which means that it was easy to use for me
Customer support is bad. Paid to hide my identity but ends up with an headache. Kept contacting them again and again but no one did answer me.
I am a new IT Director. I stepped into a misconfigured environment. I am familiar with Sonic Wall, but not with the Sonic Point configuration.
We have 24/7 support, so I pinged them.
6 days ago.
Case is still "unassigned".
I also asked them to add my email address to the account.
They can't figure out how to do that, so they keep closing the case.
As a former Dell employee - I'm embarrassed for them.
Their rating request service is really bad: Even when they agree to unblock a website, they sometimes just don't care about doing the re-rating work. If your company need a firewall, I'd not recommend SonicWall...
Sonicwall 24/7 support option is worthless. On hold for hours, then pushed to VM box and no call backs.
Also new virus scan drops bandwith throughput 34%. Full bandwith with no services enabled. So why go with sonicwall?
SonicWall has terrible tech support and makes you pay for things that should be free - I have been really unhappy with SonicWall. Their customer service is lousy and they make you pay for every little thing (support, vpn, etc). If you can, I would strongly consider going with Cisco products - their tech support is much better, and you'll likely end up saving money in the long run.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members