Overview
Stacees has a rating of 4.4 stars from 1,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and many compliments. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Kept declining my card despite verifying sufficient funds and reaching out to customer service at my bank. Customer service at the bank verified that it was a website issue at Stacees not with my card. Sure hope this doesn't result in my daughter's dress being late because it couldn't be ordered timely. Took us 2 days to get the website to work.
From start to finish was a great experience. We custom sized my daughter's dress and it fit perfectly! The quality and craftsmanship of the dress was amazing. She has had so many compliments and has had people ask if they can rent it from her! I was a little worried with some of the reviews but we took a chance and extremely happy we did! We will be ordering from Stacee's again!
I ordered 4 dresses to ship in 48 hours. Received email that said 2 of them could not be delivered in that timeframe and they were cancelled. I contacted customer support to see if I could replace those 2 dresses with two others and they said I could not edit my order. I had to order them separately and pay another $75 shipping fee!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I loved this dress, but it arrived over a week after the expected due date. I ordered it back at the beginning of February, with an expected arrival time between March 4-8. It didn't get here until the 18th of March. Other than that, the dress was so pretty and fit perfectly.
Dear Delaney,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I ordered the dance dress dress, Order #SM*******042, never received it. Customer service kept urging me to call the postal service. I did. Twice. Learned it was delivered to an address in California, I live in North Carolina. Opposite side of the country.
My daughter desperately want this dress for her prom which is in 6 weeks.
We ordered from Stacee's last year and had a great experience with that purchase. I hopeful the previous order will be refunded and this order delivered promptly.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I was a little apprehensive buying a dress online without trying on. My daughter's prom dress came today and was perfect! Even better than I expected. Now I'm ordering my other daughter one. Great quality and price!
Dear Evelina,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My daughter has purchased 2 dresses from Stacee's previously and we have been so happy with the quality. The custom size option can't be beat and the range of style choices rival any bridal type store. And you can't beat the price! We just ordered her 3rd dress and are excited to receive it.
Dear Molly,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I got this dress for a black tie wedding and it was fantastic. I opted for the custom sizing and it was perfect and came in the amount of time they said (maybe even quicker I think). The fabric was amazing quality and the color was beautiful. I have a bit of a belly and it completely hid it and I got nothing but compliments all night. Also the pockets were a fabulous bonus!
Dear Cristina,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This is the second dress i have ordered, i ordered a hocos dress and it turned out beautiful and fit amazing. Which led me to purchase my prom dress from the same site, which did not disappoint their email for more true to size measurements shows the care for the outcome of their dresses
Dear Sierra,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Shortly after placing my order for my daughter's junior prom dress, I received a confirmation email asking for my daughter's measurements and her dress was perfectly tailored for her! She looked stunning and had a great time at prom.
Dear Robyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center