Stitch FixReviews 220

They will not cancel or delete your card information from there system. I had to block my cards and freeze my account. They sent the items to the wrong address and told me I still have to pay for them. They said they are not responsible for where items get shipped. They never close your account. I have had to get a lawyer to close the account. I wish I never heard of this company. They are trying to ruin my credit and stop my from buying a house, because I wanted to cancel and they will not cancel it. Please for your credit, do not give them your card information. I had to close my account with my bank and deal with there billing department later.

I was hoping to update my wardrobe and I gave Stitchfix a try. However, it was like they didn't read anything I had written down because they got me everything on my do not want list. I ended up returning my items the very next day and I will still charged for them at the end of the month. I contacted customer support and they told me there's nothing they can do about it.

They completed an order for me and charged my card without my consent! The attached photo is my chat with customer service

I set up 2 accounts. 1 for me, and 1 for my son using 2 different e-mails. They de-activate my son's account, but continue to send clothes and charge me. I have no way to check out or cancel the account. I have at least 12 e-mails into customer service and the issue remains unresolved. Very disheartening!

I've been a customer for a year. Most stuff I keep is inexpensive - so the low quality is not necessarily a problem. But then I paid $138 for a little leather purse by American Leather Co and within 6 months the color started rubbing off badly. Stitch Fix would not back up their product - no remedy was available. When I told them that did not make me feel like I should continue being a customer, they went into my account and turned off my seasonal shipments "for me." Terrible customer service. Not getting anything from here ever again.

The company is incapable of listening to anything besides what you tell them for your size. They don't actually style anything towards what you need, they just try to send you what they have.
You want business casual for work? How about a crop top sweater?
0/10 terrible service it's a WASTE of money

On February 8th 2024 without my consent they took most of my money out of my bank account and they weren't even supposed to do that until around the 3rd of the month so they got thieves and backstabbers working for them and their employees don't care about their customers' allergies cuz I've had the same clothes back that I was allergic to

I received gift cards *******@stitchfix & they made my account inactive because I dont keep my CC unlocked for yall to set up my account, As a courtesy if I have my card unlocked for this procedure for 24 hours yall can "verify" my card smh then yall not charging anything on my card unless I am buying something then they canceled my PAID order and I had to reach out to their customer service smh, your loss I know how to shop! I just thought this would be a nice service since I liked a lot of the items on their website, I hope I get my order that I had to submit twice, if not I didn't spend any money on it, but will spread this bad customer reaction, I cant even track my package "if" they process it smh Just poor service.

12/26/23, I am trying to get a tracking order for the items that I purchased with a gift card and they are still giving me a run around, at this point I just want what I ordered since they cant give me a refund sincfe it was a gift card, I called their customer service and they say they cant tell me anything since someone it working with me, but they are giving me the email run around! Smh just sad extremely dissatified with the total customer experice and that it rare with me, I try to give grace.

The worst customer service. Very rude & selfish company. I got charged for products I returned. Very disappointed

I used to love it when you could make monthly payments- now they stopped that so I will no longer use them because of that. They are expensive but good quality clothes but personally can't afford over $200 for 4-5 pieces of clothing. I'm done

Ordered and returned the items I received. I was very disappointed in the quality, patterns, and the items were severely overpriced! Canceling is difficult, and after contacting them to have your account deleted, they still email you anyway. Beware of companies who don't answer the phone!

I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.

I've used stitch fix alot, I've never been dissatisfied and they get my style sense. Now we can even pick out a item with freestyle that we would like to have. Great company highly recommend

I tried three boxes from stitch fix, this was over, priced, Walmart, wardrobe, not even close to what I was requesting. It was a lot of clothes for older people, and I specifically was looking for a wardrobe for work. These were all low quality items and each time you're writing a detailed review about what you need but I don't know if anyone is reading it.

I have been with Stitch Fix for few years. Bought two blouses last year that weren't cheap. Within a little over a year they shredded and are unwearable. Stitch Fix states it's past the time where they can replace them. I expected these to last longer so quality is poor. Customer Service when I said I was disappointed and am leaving. They basically told me oh well and sorry to see you go. Sad for the amount of money I have spent with them and never had a complaint, I expected better service!

The clothes are really expensive--like $100 for a pair of jeans. I also said I was a teacher and was looking for modest clothing and I was sent crop tops and spaghetti strap dresses. The jewelry was extremely plain, too. Don't waste your money.

This last fix was to say the least,disappointing! And now I'm done! Stylist did not go by the note..

Stitch fix closed my account because the first time my package was lost and the second time it got stolen. They take forever to reach back and this is the solution. I told them I would even give a different address.