Summit RacingReviews 214

I order the wrong oil for a super charger and had to return it to the Mississauga, Ontario location. I sent it UPS. After 30 days did not receive a credit So I called Summit, Who said UPs Won't deliver to FeDex so went to ups to tell me they did ship it to the correct address.Called back Summit to tell me they won't ship it out to us because it's dangerous goods,(but wait they ship it to me) Then I get a call back from summit to tell me they have it but it could take 60 days. I wish I read the reviews before I dealt with these guys. What a run around.

Took loot, promised next day shipping. Ghosted. 5 days later sent email. Typical BS lip service. Promise to follow up, 3 more days crickets. Filed fraud claim with CC. Not the company they once were. Go with Amazon or Walmart they use 3rd party drop ship also but stand behind the product they peddle, cheaper too.

2nd set both the same on 71 c10. Passenger side ok on both sets. Drivers side not turned enough to slide in exhaust pipe. Points down too much. All they can say is the product has a 4.3 review so it must be good.

Awful experience customer service guy Jim is a jerk does not want to help anyone. Terrible experience would not recommend them to anyone.

Would not stand behind product for a refund!
Said it was dirty and bolted on. OK
How else am I suppose to see if it works?

$#*! Summit Racing... Boycott buy from anyone else but these Turds!

I've been buying from Summit for several years and they just went beyond this time. I needed a full set of rockers and lifters ASAP! They came through with a GREAT price and FAST SERVICE! Thank you!

I placed an order for an item that showed in stock on the Summit website. To ensure the order was received, I called Summit and was informed that the item would ship from the manufacturer as Summit had no stock. I then personally contacted the manufacturer and learned that only two units were left.
Concerned about the low stock, I called Summit back to expedite my order, and they confirmed it would be processed the same day. However, days went by without receiving a tracking number. When I called and chatted with Summit, they could not provide an update. Upon contacting the manufacturer again, I discovered that Summit had not placed the order.
Summit claimed they had placed the order and were waiting for tracking. They also incorrectly stated that the manufacturer could not confirm orders without Summit's internal purchase order. Three days later, I received a cancellation email from Summit.
This experience was a complete waste of time. I placed the order directly with the manufacturer and promptly received a tracking number. Summit's customer service is a joke.

Main reason for review is summit will not post my review of the products I received from them. The other is the products themselves were low quality. I bought a set of 4 american racing torque thrust wheels from them and went through 9 of them before I was able to make a complete set of 4 that were not warped, wobbling when checked for radial and lateral runout. They ARE made in china and are machined poorly with obviously low quality control and inspection. I was jerked around a little with return procedures and labeling, but in the end, was able to put together a fair set of wheels, after a lot of aggravation.

Their Beat A Price Guarantee is a lie. They do anything to get out of it. I have spent thousands here over the years for them to not match, or beat by a penny, an identical item from a competitor by $25.
SAME ITEM WITH SAME UPC CODE.
Wow...please go support a small business

This is the first and last time in my life dealing with this business. I place my order paid the money. They said item is shipping same night. After two days I called them and ask about the status, saying itam is on hold. I was dealing with those ladies from customer service and wasted my time. This business is just $#*!. So Iam not recommend this business for any body. Please don't waste your time with this brainless people..

Clutch went out in my 07 rx-8. I called ACT to purchase a clutch and they advised me to purchase from Summit as they were cheaper than buying from ACT directly. I thanked them, and then called Summit Racing. After speaking to their salesman James, he informed me not only did they have the part in stock, but if I placed the order before 10 pm that my order would be shipped that day. I went online later that night to purchase it, WHICH ALSO SAID IT WAS IN STOCK, and would take 3-5 business days to ship. I placed the order, 5 days later, no email ever received, I checked my order status to see where it was at. It still said estimated shipping 3-5 days. I contacted customer service, and after 15 minutes was told that it wouldn't be expected to ship until the week of Feb 5th. Even tho I placed the order Dec 26th. I was stuck out of state, missed christmas and new years with my family, and summit does not care about their customer. They told me they would cancel the order and I would receive my refund in 3-5 days. 4 days later I checked on where my refund was, and they told me I needed to WAIT FOR ACT TO CANCEL THE ORDER. Summit stated if ACT doesn't cancel the order, then I would have to pay full price, wait until the part ships, then return it myself because, "We'd have to eat the money if they shipped it to us" quote from Customer service manager Zak. This company would rather the customer get bent over and rammed from behind then to give you your product or your money. I have never ordered a part from here, and never will again, and will continue to advise others to avoid this company.

We have used Summit for several years- their service is definitely down lately. The last 2 orders placed did not get shipped as we were told- we had to call to see about them.

Very impressed with customer service. Been buying parts here for years. First time I've had and issue with product damage In shipping. Called, explained. They sent me a new one.

Horrible Customer Service By Summit Racing!
I have purchased three of the K&N Blackhawk Cold Air Intake system from Summit Racing. When I called Summit Racing about the tube having a manufactures defect, I was told that I didn't know what I was doing, He then put me on hold, to come back and tell me that the air flow sensor can be installed upside down. I explained that it can't be upside down and that the flange was welded upside down, and that I need a replacement. NOPE! That is what I was told. Call K&N and they will explain to you that that it can be upside down... I called K&N 3 days later (I'm busy), the K&N representative instantly knew what I was talking about, asked if I had the K&N box that was delivered, I said yes, he asked for me to read him some of the manufactures details from that box, and he said, we will send you a replacement tube, should arrive in 7-10 days... No worries about the shipping time, I appreciate the quality customer service and respectful manner in which this representative handled the situation. Summit Racing will sell you the same thing that you can purchase elsewhere, and will not help you past that point. They take your money, send you whatever, and then you are on your own from there... I will not buy from them again.

Tried to have a price match done, Summit said the competitors item was out of stock.
Found a competitor who had the item in stock, Summit matched their price, but the item was out of stock for Summit, when it showed it was on stock, I received an email saying delivery date would tentatively be Sept 15. Over two weeks out? Shameless, looks like Jegs or Amazon will ge the go to for orders.

I have a 94. Ford F-350 four-wheel drive. ZF5 transmission.
The first one they sent me did not have reverse.
The second one they sent me. Had a cracked case.
The third one they sent me did not have second.
The fourth one they sent me did not have second.
I had two different professional mechanics install it.
I'm out the installation fee times 4.
I have a truck that does not have second. Please stay away. Please do not waste your time. Go somewhere else.

I bought parts from, Summit Racing and they gave me refund and treated me right! I'm happy with, Summit Racing and will continue to do business with, Summit Racing, James Pepper