Overview
Super.com has a rating of 3.6 stars from 2,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
First, the dates you entered for check-in and check-out change after you hit submit (mine showed a full week later). Then, customer service at super.com says nothing can be done because you did not add the $15 change fee when making the reservation. THEN (this is where you start to really catch on), they claim they MIGHT be able to modify your reservation, but it will be an additional $30. They also are purposely slow to get your confirmation number put in the system, making it impossible for the hotel where you are checking in to even pull up your reservation and manually move your dates.
I booked a hotel with a refund option, but Super.com refuses to refund me to my credit card and demands my personal bank details—totally unsafe and suspicious!
Their customer service is useless—they keep repeating, "This is the only option," ignoring my concerns. Wasted hours with their nonsense.
This company is a SCAM—they delay, deceive, and dodge refunds.
We understand the importance of a smooth refund process. If your booking included an Enhanced Refund add-on, it is handled separately from the hotel rate and processed through our refund partner. Please follow their online steps to proceed, which may require additional details. If they confirmed eligibility, your refund will be issued accordingly.
Great experience and easy, why do You ask for a tip of $22,,,at the very least give the customer an option to tip there desired amount not your set gratuity price of $22. I did all the work, therefore no tip!
I paid for a refundable stay. Had to move to a different city and they would not refund my booking. The hotel said they would agree to a refund if contacted by Super.com, and they would not contact the hotel. When I tried to apply on their site for a refund, they wanted my bank account information rather than the card I used to issue a refund. DO NOT DO THIS! When contacted by Discover Card Services, they lied to the credit company, and now I am being recharged for a stay I did not use. The hotel was contacted three times and agreed to cancel, but Super refused to contact the hotel to verify.
Hey Paul,
We appreciate you reaching out and understand that navigating refunds can sometimes be confusing. The Enhanced Refund option you selected offers extra flexibility, but it does have specific terms that require documentation to process. These terms were outlined at the time of purchase to ensure fairness for all customers.
If your situation meets the criteria, submitting the required proof is all that’s needed to move forward. You can review the full policy here: [https://www.refundable.me/extended/en/]. We’re happy to help if you need any guidance on the process!
Complete scan artist's that are obviously paying for reviews! We just booked a room with this company in Amsterdam, when we arrived we discovered the room booked was a single despite my receipt showing it should be a double. Obviously this wouldn't work for us. Customer service were incredibly rude, saying that it is their booking partners fault and not theirs, even though I booked on their site! Apparently, the think "non-refundable" also means they don't have to give anything back even if they don't book you a room? They said the only way I could get a refund was if I got the hotel to issue a full refund, they'd send to their partner to issue it. It cost me 3 times the price to book a lay minute hotel here. I'm not too sure what works they're living in, but certainly not one were they care about any of their customers, do not use!
Reviews must be paid for, read actual reviews on sites that aren't open or Reddit
Hi there! Thank you for sharing your feedback. Just a reminder: most of our bookings are non-refundable and non-amendable. We do require documentation from the hotel in order for us to proceed with investigations and moving towards a suitable resolution for you. If you have any questions, feel free to reach out to us via our App!
Was using Super.com for the first time to book my hotel in Singapore and it was really easy to navigate and also provide good rates compared to the rest that I've seen. Will sure to use them again for future bookings.
Crowded a wee bit at mom's. Never fear: within 5 minutes distance there's a hotel and these guys hook you up. Actually get to the hotel and the dude hooked me up further too. Lucky? Perhaps. Risk it.
I wanted motels for tonight tomorrow nah they put it for tomorrow night and the second and now they are not willing to go back in and change that to modify it these people don't know what they're doing they shouldn't even be allowed to even be doing this in the state and yet here they still are why
Best deals among all platform. I tried to find the 3 nights trip and among all tons of booking website, I can say super.com is the best deal I can get. Such a great saving. Thank you.
My experience has been very good. The price is perfect and I love that I get an immediate confirmation with the hotel
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, just a friendly reminder: most of our bookings are non-refundable and non-amendable. If you do need to make changes and it's possible, please note that a small amendment fee will apply. If you have any questions or need help, we're here for you! Just reach out to us on the Super App, and our Super Team will be happy to assist.