SwansonReviews 287

Swanson has the slowest ground shipping I have ever experinced. This is the last time I do business with them. They were wrong on the time of arrival by 6 days. Totally unaccceptable.

I recently ordered gluten free flours from Swanson. Their web site said free-shipping. It took a very very long time to recieve products, I called and was told it was supposed to be delivered via Fed X by 9pm that day. But if it wasn't to wait a few more days and see.if it came before calling back. Not only that, but their "free-shipping" was free + 11.64. How does that = free? They put products on special, but then charge for the free shipping do the products are not actually o. Special at all?!?!

Amber, a Swanson rep just called me & helped re-issue my order after a no-ship incident w/their new system. I'm relieved, because they've l been GOOD to my family and me for years: great service, quality, and sales!

I've been a dedicated on-line Swanson customer for 20 years and have received quality products and good customer service consistently, but that has changed with my last order. I've been using Swanson eye cream for years. The price is similar on Amazon or the Swanson site: Approximately $15 a 1oz jar or $25 for a 2 pack. When Swanson offers a BOGO on either size, I purchase it! Such was the case last week when the 2 pack was advertised "BOGO 2 pack". When I received my order instead of the usual 2 pack, I received 2 separate 1 oz jars. I called Swanson sales support and spoke to a customer rep and then a supervisor. They said Swanson was no longer offering single bottles but only 2 packs and that the 2 pack was $25. They said the BOGO was one 1 oz bottle plus a free 1 oz bottle. If the price of a 2 pack is $25 and I paid $25 for two one ounce bottles, what is the BOGO? If 1 oz bottles are no longer available, why did my receipt list one 1 oz bottle sold and one 1 oz bottle free? The two men didn't provide a credible response... they just repeated 1 oz bottles were no longer available and the BOGO was two 1 oz bottles until the I finally just gave up. BTW the product is available on Amazon for $15 and $25
For 1 oz and 2 pack respectively.

Swansons has a REALLY WEIRD WAY of processing orders. Meaning they don't even put a hold on the money for 24-48 hours THEN they charge shipping SEPARATELY 2-3 days later when they finally ship the order. Oh and good luck getting the order refunded after they've overdrafted your account by charging at weird times, they'll 100% blame the banks and you'll be lucky you get anything back at all. Still waiting on what I thought would be a FULL refund but customer service says is only ten bucks (not my whole purchase) and swears they've already issued despite it not being in my bank. 100% sure they're crooks and I'll be telling everyone I know not to trust them.

I faithfully use the microdermaroller as directed by 1 of their associates, but I did not see good result. The lady kept contact me, Tina tried to sell me more product that she claim to help. But I'm not interested { I already have enough supply at home}. I tried to contact the office, and the sale man, but no answer. I contact Tina again before the 60 days guaranty to get my money back. She said what do I have to return since I use it all. She said she will contact the company and let me know, but it's been more than a week, she's seem disappeared. It's a waste money, and time

No concerns about the product.
I did the payment and it went through and then I see that it was refunded. I usually didn't check my email I just log in into Swanson's website and the order keeps saying processing. So after a while I called the company y the associate told me that my card was rejected. I mean that message should be on the portal and give the option to summit another card.
So I have to have a card number on the phone.

They wouldn't cancel my order after 1 hour after they alerted me to an auto ship, it's still processing but it's too inconvenient for them to stop an order I forgot was on auto ship after 4-5 months. To contact them only a phone # was given! So crappy customer service.

Swanson used to be my go to for certain supplements. There's only really 1 or 2 products that I need for them, so in order to save myself shipping on 30-60 days supplies, I'd stock up on 3-4 bottles at a time and pay that shipping all at once. Today I've gone on to buy my supply and there's a Limit of 1. For everything. I can't even buy 2 of the same lip balm. I like their products and have always liked their service in the past. But I refuse to pay $5.99 shipping every time I need a new bottle of a supplement. With that price added on it's cheaper to go somewhere else.

I had set up an order to be sent every 2 months. The screen had a price for four lithium 5mg and two Ubiquinol 200mg at just over $44. When I went to pay, the screen had changed the price far upward on both products. I called Swanson, but they said they could not get the original prices again. I got no help at all. I was very frustrated, angry, and disappointed.

I placed an order and selected the free 2 day shipping offered by Swanson as Shoprunner. Total BS! My package is now 10 DAYS out.
You won't get me again, Swanson...

Minimum no shipping charge is too high. Delivery of products always a few days over what's promised.

The Japanese dialect is hard to understand with some of these CSR's. They auto ordered B Vitamins to me and charged my Card $40. I NEVER agreed to auto ship, I don't do auto ship on anything. Maybe something was checked that should not have been but I did NOT do it nor see it! I asked the man to take my Credit Card out of their System and he said he couldn't do that and they don't have my number, B.S!
I'm not going to order from Swanson anymore I've been a Customer for 20 some years.

I've been a Swanson customer for 30+ years. When Lee Swanson ran it, shipping was fast, customer service was in North Dakota with reps who knew what they were doing and could actually help you, prices were fair, extra shipping charges never occurred, the amount of milligrams in the supplements of whatever you're buying was higher, and there weren't extra things added to the supplements that nobody needs or wants.

Ever since he sold Swanson to a hedge fund and retired, EVERYTHING has gone downhill. Shipping takes forever now. Customer service is in the Philippines according to one rep I talked with and good luck with the connection. Prices have risen to ridiculous levels, probably to justify all the fillers now in the supplements. The strength of the supplements' active and beneficial ingredients has been decreased. Free shipping means nothing because they're adding $20+ for "overweight" packages and this charge is not mentioned ANYWHERE on their website until you're checking out when it appears on the line that says "Free Shipping".

VERY disappointed with Swanson and will be ordering vitamins from other companies without the fillers, lowered strength, and extra shipping charges. Leave it to a hedge fund to ruin a perfectly fine business.

I was repurchasing a supplement I regularly get from Swanson. The price was great and I was going to order several bottles. A 20% discount offer popped up for allowing text offers. As soon as I signed up the discount was added to my order. The problem is the price per bottle had nearly doubled. What would have been $23 for 5 bottles was suddenly $17 more expensive after supposedly adding a 20% discount! TOTAL SCAM!

My two supplements arrived in less than a week with standard shipping...good job Swanson! Of course, we like the products too, especially the quality and price are outstanding. Thanks again!

They claim they are giving you huge discount with their code, but after you spend time picking out items, loading your cart and go to check out you see the discount is ONLY for their Swanson products, plus they tack on all kinds of fees like charging more to have your shipment insured, handling fees etc etc. You don't see this until check out. This company is HORRIBLE, steer clear! Super deceptive company means it only starts at check out...so glad I didn't purchase anything.

Today I searched google for the lowest price on a specific item that I wanted to buy 8 of. Swanson had the lowest price on sale 30% off for $9. I signed up and added the items to my cart, it showed they were on sale for 9$. I followed the screens to pay and ON THE LAST SCREEN it changed the price of each item to $13. I tried it repeatedly, closed the browser, and came back, tried a different browser, every time on the last screen it changed the price to a much higher price. So I called, and I waited, and finally, after a long wait I gave the answering system my phone number so they could call me, it prompted me to do this. It's been two hours now, no response. So they have a chat feature, and I tried it. They answered right away and the rep tried to help me, but even though I explained the issue to him over and over again, he couldn't understand. Probably some offshore customer service with obviously poor training. So I went to Amazon, found the same item for an even lower price and it took me all of 3 minutes to purchase the item with free shipping.