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From the business
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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A wonderful team, everything as it should be – delivery and support.
I can only congratulate the management on such employees.
I have good experience using SCC.
Sometimes cigars little different than described but generally good. Site works good too.
I have ordered a box o Partagas Lucitanias from August and still I have not received my order. All of my other orders have been delivered, even if delayed.
My cigars supposedly got held up due to some tariff issue, and they ultimately arrived over two months later than they were supposed to. The cigars were in good condition but my repeated attempts to get information were met with either no response or a delay. These folks used to be great with response time so I'm not sure what's happened, but very frustrating experience.
Hello Mr. Sean,
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this case.
We regret that you are not satisfied with the service provided, as, due to new regulations mandated by presidential order, shipments to your country have become more complicated.
Therefore, we attempted to resend the pending merchandise in compensatory orders, which took a little longer.
We value your trust and thank you for being our customer. Your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Firstly I was given Cohiba Siglio v that were not even seconds. I had to throw them out. Then you replaced them with Siglio vl. Which cost me over $900 in customs tax for your mistake. I have had a very good look at the latest cigars and I can see they might not be as bad as bad as the first box but I can tell they are not first quality. Shame on you.
Dear Mr. Harry Zagarelos,
Thank you for taking the time to share your feedback. We are sorry to know about your discomfort, and we completely understand how disappointing the experience with your local customs has been for you. Please rest assured that your concerns have always been taken seriously.
As we kindly addressed with you via email in October 2025, we proceeded with a full product compensation due to the quality issue you reported. However, we would like to gently highlight that the additional taxes and duties applied by your local customs authorities on the compensation shipment are, unfortunately, beyond our control, as clearly established in our Terms and Conditions.
Despite this, and in recognition of the inconvenience you experienced, we also offered reward points as an additional gesture of goodwill. Our intention has always been to ensure that you feel valued and supported throughout the process.
If you still need any further assistance or would like us to review anything else for you, please know that you are always welcome to contact us via email at info@swisscubancigars.com or by phone at +1 (850) 364 4421, and we will be more than happy to help.
As always, we remain fully committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
Excellent product, excellent service. Lohanna was very helpful, and added positively to the entire experience.
Swiss Cuban Cigars offers a wide variety of Cuban cigars. Their prices are among the best on the market. Shipping is reliable and each order includes a Boveda pack to ensure proper humidity control.
My first box was held at customs. Then a few days later I was given the option to either get a full refund or re-order. I chose to re-order this time going through a courier that within three days arrived at my door. The box was two or three years old, which I understand is perfect and it was well taken care of properly humidified. The cigars were 100% authentic no question.
I've had a great experience with Swiss Cuban Cigars. My order arrived in excellent condition and the packaging was professional and secure. The cigars were authentic and fresh. Communication and tracking updates were clear throughout the process. Overall, I'm very satisfied and would definitely order again.
Problems encountered with an order dating back to July of this year was diligent ly pursued by SCC to ensure that I received my order. Almost 4 months later, they have succeeded and confirmed their commitment to their customer. Thanks!
SwissCuban have done everything correctly, explained delivery time, cost and that there would be an import charge. Injustice found the delivery time way too long but I don't blame them.
Cigars arrived well packaged and a joyful smoke, happy days.
When the cigars couldn't be shipped to the USA, Swiss Cuban Cigars didn't hesitate to reroute the shipment to another country of my choice.
My order was returned twice due to lack of help from the company. DHL held the package at customs, and by the time I could get an answer, the first shipment was returned. I was assured the second time it would be simpler, but I never received a message from DHL or Swiss Cubans. My tracking showed the package was at my local warehouse, but then I got an email saying the package was returned to the shipper. Still trying to get a refund
Dear Mr. J D,
Thank you for taking the time to share your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order due to local customs.
We would greatly appreciate it if you could contact us at your earliest convenience so we can assist you promptly and provide the best solutions to solve your case.
We truly regret that the recent changes in local regulations have impacted your experience. Please know that these circumstances are beyond our control, but your feedback is invaluable and helps us continuously improve our services.
We thank you for being our valued customer and hope to have the opportunity to assist you directly. Should you have any questions or need further assistance, please contact our customer service team at info@swisscubancigars.com
Or by phone at +1 (850) 364 4421.
As always, we remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
I have been a buyer of SWISS CUBAN CIGARS, and my relationship is all about the QUAITY of Great Cigars they provide and Service is 100%. I have never received an issue that they did response with a solution.
They are my choice of Cuban Cigars...
Had a few hiccups i the past but at last git it right and worth the wait.
Will be back that is for sure
Always happy with Swiss Cudan Cigars. Great Authentic cigars, always in excellent condition and great communication. Extremely happy customer.
Waited a long time for this mist recent shipment (5 months) as this excellent shipment of Romeo y Julieta Churchill to replace the seized/confiscated Cohiba Siglo IV order placed earlier. Perhaps a different US airport arrival and most definitely DHL did an excellent job delivering the shipment, arriving yesterday.
The help they provided to go through customs was pretty challenging. I had to pry answers out of them through multiple repeated conversations via email just to get single answer. During the process, I still couldn't resolve the issue and pass the customs. I guess we will never be able to order from the US anymore.
Dear Mr. Frank H,
Thank you for sharing your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs.
Please note that we have maintained communication with you regarding the products that were not delivered due to local customs regulations. Despite our efforts to provide all the necessary information to help you complete the clearance process requested by customs, you requested a cancellation of the order.
As kindly explained, in accordance with our Terms and Conditions, the package must first be returned to us before we can proceed with the cancellation. We kindly suggest continuing to monitor the return process of the package, and once it is received at our facility, we will gladly process your request.
We truly regret that the recent changes in local regulations affected your experience with us. Unfortunately, these regulations are beyond our control as a company.
Your feedback is valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
When my cigars were "delayed" by one of our government agencies enroute to my office, Swiss Cuban did all in their capacity to rectify the issue. I could not be happier with the product but especially the service. Great job.
I ordered a box four months ago and never received anything. My inquiries were ignored and received no response. This is about as bad as it gets. Take the money and do nothing...
Dear Mr. Blair,
Thank you for taking the time to share your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order due to local customs.
After thoroughly reviewing our message and phone records, we were unfortunately unable to locate any communication from you regarding this order. We would greatly appreciate it if you could contact us at your earliest convenience so we can assist you promptly and provide the best solutions to ensure your order is received.
We truly regret that the recent changes in local regulations have impacted your experience. Please know that these circumstances are beyond our control, but your feedback is invaluable and helps us continuously improve our services.
We thank you for being our valued customer and hope to have the opportunity to assist you directly. Should you have any questions or need further assistance, please contact our customer service team at info@swisscubancigars.com
Or by phone at +1 (850) 364 4421.
As always, we remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
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Hello Mr. Zinis
Thank you for contacting us and informing us about this matter. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you did not receive your order from August 2025 due to issues with local customs.
For this reason, we have proceeded to resend the merchandise in a new replacement order (SW3004361), which will be shipped in the next few days.
Therefore, it would be very helpful if you could contact us as soon as possible so that we can provide you with all the details of this case.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor