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TollFreeForwarding Reviews Summary
The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.
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I filled out some information online and a very polite guy called me asking for payment information upfront for my now not "free" trial. Ridiculous. Don't believe it.
Wow, it is totally a Scammer, 10 day free trial is not free, they asked asked me to have an ID card on the front and back of my credit card, it's absurd.
I tried to purchase a number from this company, but my account was placed on hold for "verification". I later received a call from a representative saying that my account is on hold because I violated 2 security protocols, but they refused to tell me what protocols I supposedly violated, even thought I did nothing but place a request online. I was told that I would need to prove my identity by emailing government ID and photos of the front and back of my credit card. Unheard of. Ridiculous. A complete scam.
I set up a free trial. 8 months later, never recieved an invoice but plenty of money taken out of my account for a service that I never used.
Their business model is
1. Hope people don't read the fine print.
2 hope people don't check their credit card statement.
Do not use this company. This company uses fraudulent billing by using fake but registered phone numbers to contact the number you have purchased. If you have your voicemail connected or not they will start billing you for every minute and thereby little by little scamming you and other customers.
We did a little homework on the on the last 12 months of billing and we noticed that not even 10% of all the incoming calls from all the numbers we have purchased are real.
This is fraud... CUSTOMERS PLEASE BE AWARE!
There's NO free trial! (they ask for pics of your credit card!)
Once you add your payment method to their website (hoping you'll get the advertised "free trial" by doing so), they'll send you an email asking you to reply back to them with a copy of your ID, proof of residence, front-and-back photos of your credit card AND a signed document in which you authorise them to charge you for "forwarding services", without ANY mention of the amount, the date, the terms nor the advertised "free trial" (you've also got to fill the document with your credit card number, expiration date and CVV number).
If you refuse to do that, their answer will be, "Unfortunately we're unable to provide you with services. We recommend you look for another provider. Best".
I do NOT recommend this company.
TollFreeForwarding gave me the perfect solution. No need to pay 50 dollars or more monthly for a US cel line and still having a number people in the US can call me.
I selected TollFreeForwarding because I need a company that could port an existing line. I would like some features like not having to log into my account to listen to messages and having messages transcribed to my phone. Other than that the service fits my business needs.
I enjoy having a business number that is redirected to my phone or another employees phone if I don't wish to be disturbed
Setup was a breeze... and I have never had any issues since I starting utilizing TollFreeForwarding. We intend on utilizing their services well into the future!
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The system is very easy to use and that makes it simple and clean to operate.
Using the service to divert calls from US to UK. Excellent customer service so far, as well as really cost effective. The dashboard also makes it really easy to check calls and change options. Highly recommended.
Do not use the service from this company. They are a scammer. They're using fake reviews to cheat the customer.
Their business model is not a toll-free forwarding service. When you use their service, you can't find a way to cancel the service, then they will charge you every month. That's the way how they can make money.
Daniel, sorry to hear you are upset with your interaction with TollFreeForwarding. We have over 60,000 customers, and more than double that which have had service with us and canceled at some point within the past 18 years. If you need to cancel, you simply have to call us at 888-452-1505 or email sales@tollfreeforwarding.com or support@tollfreeforwarding.com. This will engage our customer service team and we will contact you to verify you are the owner of the account and will proceed to help you cancel service. We are a prepaid service, and allow our customers to cancel anytime.
To be honest, I feel DISCRIMINATED against by this company. We wanted to buy a toll free number from Tollfreeforwarding.com. One of my colleague contacted the Client Support Representitive but he just simply said "We CANNOT provide you service please find another provider". The point is he DIDN'T give me any reasons.
Ok, the same thing happens again. I contated another sales by email, and I want to ensure whether they can provide service to us or not and she said "We service to customer GLOBALLY." And then we went to the payment process but failed. I called the customer service, a woman just felt impatient and said "I cannot say any reason but just we do not provide you service."
Excuse me? I have contacted your sales for over 2 weeks and then you now say please find another provider? I am not sure whether it is because we are from CHINA. I mean, the fact that you are even too lazy to give us a REASON is so RUDE.
Everyone, please think twice before you choose Tollfreeforwarding.com, I am not sure who will be the next one to be DISCRIMINATED.
Yannan, sorry to hear you feel discriminated against. Our terms of service are publicly available and ensure our clients and the general public's best interests are served.
Complete misrepresentation between the website and there actual pricing which is ten times higher than what they show on the website.
My agent Steven, hung up on me when i questioned this and was never willing to even listen to my issues. I tried twice to make a payment to them and twice different cards showed as declined even though when I called the CC company they confirmed that my card was fine and they had received no enquiries. Buyer beware this, is not an honest or customer friendly company.
Anthony, sorry to hear you had an unpleasant experience. I can assure you, we have transparent pricing. This is why we provide service with no contracts or commitments.
They are scammers and discourteous as well. They don't have the foggiest idea how to manage the customer. Every time another individual would go to your call and give you another excuse. They guaranteed they have ******* clients this is 100% wrong. I have checked with the Business Bureau about this company. They likewise have in excess of 47 complaints against this organization in 2019. They don't have great customers in the United states. Reconsider before purchasing any services from them. They will destroy your business and very soon this company is going to be shut down in the United states.
Karandeep, sorry to hear you had a bad experience. Documents are often required- as we are a telecommunications company in over 160 countries around the world. Each country has its own regulations, and part of our value is in assisting customers to satisfy all of the country's requirements for service. This is a common business practice within the industry, and we have over 60,000 clients that have no issues with providing us the necessary requirements.
Had absolutely no problems with this company and service, get through to a customer care person fast and easy. Took minutes to set up and very reasonable.
From the business
A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello MRL,
We are happy to provide free trials to customers that would like to test our services. Our security system is very good at spotting account information that is connected to an existing account that has violated our policies. If this occurs, additional information and further review of the account is required. This system is in place for the protection of our company and the protection of our customers.