Tower HobbiesReviews 35

They might've had a bad rep before. But as of May 2024 they rock! Made 2 orders a couple days apart. Ordered UMX Turbo Timber, and lipo batteries. Then other order a NX8 and 6000 mah transmitter battery. Both orders arrived in perfect shape 3 days after placing order. TOWER HOBBIES FOR THE WIN!

Tower was the only place I used for years until Horizon bought them and absolutely ruined them. Avoid them at all costs.

Purchased an item for 500 dollars. Recevied the item. Did not work. Tower Hobbies would not replace the item. Told me to contact the manufactor in China, which i did. Phone number for Kyosho is out of order. Customer service at Tower Hobbies is horrable.

I used to enjoy shopping at TH. Now if you place an order you will be dealing with a heartless computer program and customer service will be extremely hard to come by. The human element is gone, this is just a business investment for someone who probably does not even have a hobby. Like others, my trust and support of this business has reached its end

I wanted to leave an update on the horrible customer service at Tower hobbies. It's been now over three weeks and I have not gotten one response from Tower hobbies customer service. I had a defective item I did the procedure. Three different times and nothings come of it. They are supposed to respond an email in 48 hours and there's been no service at all. So the only thing I can say is if you got a problem you might want to actually call your credit card company and put a dispute in on the bill. It might be the only way to get service because there is no customer service at tower hobbies
If I could give them a negative score, I would, because there is no customer service at Tower hobbies, but this website only allows a one star review for the worst case scenario
Good luck, my fellow hobby enthusiast
Anthony

Purchased a Tekin ESC on 10/27/23. Waited 5 days and the ESC had not shipped. It said ESC was in stock. Contacted CS. Received an email mid day asking for name order# where it purchased how it was paid for. I sent them a screen shot of the transaction. One day later no response I contact again live chat and was told the item is not in stock and won't be until the end of the month. Horrible FAIL Tower Hobbies!

Tower Hobbies used to be my go to place for RC airplanes and things. I have used them for decades. My recent experience with them has been a major turn off. I know they have been bought out by Horizon Hobbies and I am not sure how that will ultimately play out for them.
I got an email that said sign up for the Super Saver Club and get a 20% off coupon. No restrictions. I used to be a member of the club because they offered shipping on lower dollar value orders and paid back better points so I thought, "Why not?" 20% off is a good offer and I can get the cost of the membership back easily.
I signed up for the Super Saver Club and it says you should receive your coupon within 24 hours via email.
After almost a week of never getting a coupon I reached out via their contact us page to find out about my coupon. I got the email that said they usually respond within 24 hours.
Almost a week later I get an email from a customer service representative and he apologizes and provided a coupon code. That evening I sat down to put an order in. When I put the coupon code in it said it was unable to apply the coupon. I replied to the email and asked what to do since the coupon was not working. The representative replied that the coupon had expired and to have a nice day.
I responded and questioned why a coupon code I was given that morning had already expired. His last response was he would check with his "super" and get back to me. I still haven't heard anything.
It is very frustrating. The only reason I signed up for the Club was for the coupon. If they are going to advertise an offer I would expect them to stand behind it. Apparently that is not the case with them anymore.
Sad because they used to be a great company to work with.
Several days after joining the club I got the email asking for feedback. I have been waiting to see how they resolve the issue before responding to that request. I figure at this point it is time to finally respond to their request for feedback.

Bought an arf have some damage sent 6 emails to TH no answer
Cant not get a live person to answer phone.
The plane i bought was 700.00 total they will not answer
If you dont want to get screwed over from TH dont buy.
My account is under my name

I place an order on April 4th. Part of the order was shipped. I understand the rest of the order was a pre-order for new Tamiya release. Now that Tower Hobbies was bought by Horizon Hobbies, Tower hobbies Award winning customer service is gone. You have to do this, live online chat. I tried contacting them through email and I never received a response. I did get a Case number sent to my email stating that they would look into it and I never heard back. Returning to the order Tower Hobbies does not update you on status. So placing my $1000 order in April, we are now at the end of August And I had to jump through hoops just to get some answers. I will never order from tower hobbies again. Tower hobbies used to be the best But this is clearly past tense. Do not order from tower hobbies do not order from horizon hobbies find someone else. Here's a tip Amain Hobbies has a phone number on the top right corner of the website. If you Google customer service for tower hobbies, they give you this phone number that is just a message, and then it hangs up on you. I added some photos of the stupid live chat.

I'm not even able to call them and ask a question about my order, it's all online, very unhelpful,

I've used Tower Hobbies since the early 80's. I've spent thousands of dollars but no more! I always regarded Tower/zHorion with the best in customer support! Real people that flew the planes actually answered the phone and assisted people. You can't even call in a order anymore! MOTION RC still has customer support and answers the phone! Bye bye Tower/Horizon. If you want to take a chance you won't need support use them otherwise run run!

The plane I purchased had a defective engine cowl. I was referred to the manufacturer for replacement. Manufacturer sent me another cowl but because they didn't state it was a warranty replacement, I was responsible for paying the dues owed though FEDEX. Manufacturer would not return any of my emails that I sent to them letting them know what happened so they could correct this. I informed Tower Hobbies of what was going on, they refunded me 50% of the cost of the plane! What an amazing gesture! More than what I was expecting!

If you enjoy a 1-way shopping experience, rude staff, no consideration for customer support, etc. then this is your company. They won't even let you make minor changes to your order before it ships. Every interaction with them over the past two years has been horrible. Received damaged products, wrong products, etc. and I had to fight each time and often get stuck with fees and return shipping even if not my fault. I've been a customer for over 20 years but never again. Do NOT buy from this company! Horrible...

I've had a great experience using Tower Hobbies over the past few months, I've been making the majority of my orders through them and received them all within a week. Anytime I have questions about parts compatibility etc. they are always super helpful and knowledgeable. I'd HIGHLY recommend Tower Hobbies to anyone into RC. I'll be continuing to use Tower Hobbies for all future online orders.

I'm a huge ARRMA fan and have been shopping with Tower Hobbies for years. They have the best selection of parts and accessories for everything my family enjoys, from RC to trains to model kits, and any time we've had an issue of any kind, they're quick to take care of it without question. Last year I picked up an 1/10 Kraton and body kit and when I got it, it was bigger than many of my 1/8 trucks so I reached out and not only did they agree the site's pictures were not informative of the size, they started putting size comparison photos and dimensions of their products a few months later. We'll continue to shop with Tower as long as they keep providing great sales and deals, and great service.

I was in the process purchasing my son a RC car and was getting overwhelmed with the process. I found the car he liked and I found it helpful the page provided recommended add-ons. Picking out a battery and charger just terrified me there are so many different options. The site provides you with recommendations for compatible batteries for each car.

I was also concerned with all the back and forth between colors and type of car my son wanted that was if I was going to receive it before his birthday. Shipping was quick and made it in time before his party.

The picture provided is my younger son the older one I bought it for refused to take a picture with his new car! Lol to cool for pictures

Anthony

Back in the early '90s Tower Hobbies was the place to buy from, ever since Horizon hobby took over its been a real mess with stuff only 10 year old children would enjoy that i wouldn't be caught dead owning. Shame on you both Tower Hobbies and Horizon hobby for helping to destroy a hobby that yas been around longer than both of you.

WHEN IT COMES TO QUALITY PRICE AND SERVICE YOU CAN NOT BEAT TOWER. AS A CUSTOMER FOR OVER 45 YEARS I CAN TELL YOU I HAVE NEVER HAD A PROBLEM WITH THEM. ORDERS ARE FILLED AND SHIPPED PROMPTLY. I RECOMMEND JOINING THEIR MEMBERSHIP CLUB. PRICING IS ALWAYS THE BEST. THEY KEEP ONE OF THE LARGEST QUALITY RC STOCKS ON THE WEB. THEIR CUSTOMER SERVICE AND SATISFACTION CAN NOT BE BEAT. I RECENTLY HAD AN ACCIDENT AND DAMAGED MY FUSE. THEY DID NOT HAVE A REPLACEMENT FUSE IN STOCK BUT SENT ME A WHOLE NEW PLANE FOR THE PRICE OF THE FUSE. WHO DOES THAT?