TrustATraderReviews 89

I AM A TRADESMEN ON TRUST A TRADER. [KTJ PLASTERING] I PAID £1,100 [ONE THOUSAND ONE HUNDRED.NOT CHEAP] 4 MONTHS IN,I HAVENT HAD 1 LEAD NOR 1 INQUIRY FROM TRUST A TRADER,,. I KEEP GETTING TOLD PUT MORE REVIEWS ON [ HOW CAN YOU DO THIS IF YOU DONT GET ANY WORK FROM THEM] A FRIEND OF MINE JOINED CHECK A TRADE ROUGHLY THE SAME TIME AS ME, HE HAS LESS REVIEWS ON HIS PAGE THAN MINE ON TRUST A TRADER, HOW EVER HE HAS HAD OVER 20 INQUIRES WITH CHECK A TRADE. I WILL KEEP UPDATING IF ANYTHING CHANGES, BUT TO BE FRANK I DONT HOLD MUCH HOPE OUT. IS IT £1100 WASTED.

Do not sign up to trust a trader they are the worst ever got no work and the staff were really bad and not helpfull

The owner is fabulous. He is full of great ideas in relation to any work you put his way but ultimately is a good listener and does EXACTLY what you want and pay him to do. His skills are brilliant and he does most of the work - fetching experts in a particular field only if necessary. This saves on time and money and work is taken forward promptly and to a high quality.

They protect scammer not trades which pay them
If you don't want get very bad experience just avoid this company

Went to 5* rated plumber. Messy service & left boiler leaking & all attempts to contact him were ignored. Had to get another out. Complained to Trustatrader - toothless - just put a strike against his name! He is STILL on their recommended list

I would love to know what the Trust A Trader vetting process is for their traders as we have just dealt with an absolute cowboy (John Blackburn, New Garden Landscaping) who has left us with an unfinished garden, all of his waste and (now that we have complained) is saying we owe him money! Trust A Trader have done ABSOLUTELY NOTHING to assist us in their 'mediation'. We provided evidence including bank transactions, photos and videos of shoddy workmanship and waste, text message evidence - all of this to dispute the traders lies but Trust A Trader have not bothered to look at any of it. They also flagged my partner and I's Trust Pilot reviews for them so they couldn't be seen, and refused to post our bad review for the trader on their site for weeks while they "investigated". They will do EVERYTHING they can to avoid bad reviews being posted, and their customer service team (I'm looking at you Julie Rutherford) are terrible. Avoid this company like the plague!

I chose my plumber based on all his 5 star reviews. My experience with the plumber was not 5 star, When I submitted my review, I received emails from 'trust a trader' which I duly answered in full. I undoubtedly had a case that my experience indeed was not 5 star, but even though verified as my honest opinion, my review will never be posted. Of course not - the trader pays for the service and now I notice ONLY 5 star reviews appear on the site! I will never use such a site again.

Wow, I thought by using trust a trader we bypass the hassle of finding a trustworthy trader after a previously bad choice which left us going to court to get things rectified yet here we are again, on the cusp of having to take another trader to court and I know we will win again. The trader started off nice, supplied us with invoices for the materials and told us that he would give us a receipt for the monies paid and an invoice, he said that we have to pay cash everyday and after the last day he would supply the receipt and invoice - with him being associated with trust a trader we thought it would be fine. Before the last day of works we asked that top soil was ordered and they would come to spread it, so after the patio was finished we paid the money and waited 3 days before inspecting as the cement needed to dry. We had him out again to quote for a family members drive way in the meantime. We noticed that some of the works carried out were not up to scratch e. G: loose tiles, loose scalloped, broken brackets, broken pallets left behind our wall and lots of clean up. We spoke to him and he said this would be completed when he returned to do the soil. That never happened and he blocked me and my partner from contacting him. This is not new to us and we had previously had these problems with other traders but knowing we had gone through trust a trader we felt we would be able to get this sorted, HOW WRONG WE WERE! Firstly the 2 staff members I interacted with have to be the worst customer service agents I have dealt with and I should know, not only am I ADR trained but I worked for Nissan as the CEO's customer service manager for Europe. The staff I had the displeasure of dealing with have a very low understanding of mitigation and managing expectations, they clearly side with the traders and will not divulge any information to you, but you must provide information to them and they share that with the trader not vice versa. The trader claimed that they were not paid yet we have supplied bank statements showing cash taken out on the days works were carried out to the sum total that they were charging, we provided evidence that shows they quoted a family member after works were completed, a text stream showing they were coming back to carry out more works and the remedials but after not showing up on 3 ocsssions we ended up being blocked and at no point have we had any contact asking for any payment. I'm sure any logical person could work this out as them doing a cash in hand job to avoid tax, but not trust a trader - not a brain cell between them. They never answer questions or pick up the phone they only email very short vague emails. I would never recommend this site to anyone and will be taking their verified trader to court. Not trustworthy at all.

Had a painter come in to decorate after finding them on trust a trader. The decorator was appalling and did not prep any of the wood work, he sprayed paint everything including a £3000 door that he did not cover. Long story short he walked of the job after paying him £1000 and I've had to get another person in to take everything back it its original state and re-decorate. Contacted Trust a trader who were not interested as the decorator had taken himself off the site after our job and there was nothing they could do apart from offering to send me a copy of their vetting process! Avoid at all costs as their vetting process let's anyone in, even the cowboys. Like my builder said to me, if you are a good enough tradesman you will not need to pay for a membership to trust a trade, you will get enough work through recommendations and word of mouth! Do not use trust a trader!

Really pleased with the work JC Roofing did replacing our fascia/soffit boards and guttering. Efficient, tidy with a great outcome and nice people to deal with. NW Beckenham

The tradesman did an appalling job with my flooring which resulted in me having to completely remove it and replace it at considerable expense. I contacted TrustATrader with all the evidence. Dealing with this company was traumatic. They did ever thing in their power to stop me posting a negative review. The person I dealt with was rude and dismissive. I was viewed as an irritant and an inconvenience. Clearly this company is only interested in posting postive reviews. Avoid using TrustATrader, their sole focus is on preventing any negative reviews been posted so that they can keep the traders on their site so they can pocket their commission

Handyman arrive, so friendly and polite.
Done everything asked for within the timeframe.
Absolutely recommend this company. Fantastic service.
Thank you

Absolutely appalling.
Long story short the builder we found on the site refused to finish the work (because he was 'not well enough'). He left with £20k of our money - we have a quantity surveyors report that arrived at that figure - and despite numerous discussions with trust a trader he is still on their website and to make matters worse he is a 'featured trader'

Their mediation service is a joke; we sent them a 50pg quantity surveyor report detailing the work done and the balance paid and the amount that the builder should refund us. Their mediation consisted of sending him the report and then telling us he disagreed. End of story.

We know this builder has done the same to another couple & mentioned that to trust a trader. We found human excrement in the garden after they had been working, they lost our door key and didn't tell us for nearly a month. Trust a trader really don't care.
Honestly, the traders are their customers, not the consumers and it shows.
They won't let you leave a bad review before going through their joke of a mediation service either - so I can imagine a lot of people don't bother, it's all setup in favour of keeping the traders on there (and presumably collecting their fee).

Having seen some of the other comments I agree that they seem to put the trader preference to those who have had a bad experience from one of the tradesmen.

Jason came as requested and fixed our toilet cistern quickly and efficiently and would recommend his services.

TrustATrader are there to promote the traders who pay for the advertising. However, when a trader is not professional then the trader is protected because it is them that pays for TrustATrader. Therefore, it is not worth anything to see reviews on that site. They are probably fake. I had a roofer who had great reviews but actually they were very bad. They did not follow Health and Safety practice, threatened neighbours who complained and did a very poor job on the roof. They complained the whole time about not getting enough money and about any weather issues - giving the weather as an excuse for their inability. They left loads of roof materials in the gutters and did not fix anything without being prompted to do so.