TSI ShippingReviews 1,267

I paid to TSI Shipping upfront $2,200 dollars to move 11 boxes from Lancaster PA to Los Angeles, CA. They requested full amount immediately! Dates of pick up were from April 17 to April 21. Nobody contacted me on April 16, nobody called me on April 17th either. I had to call myself to the company to find out when will they come to pick up boxes. Sales agent told me over email that it will be April 19th (Saturday) and on April 18 I will get a phone call with the time frame when track will be coming. Nobody called me on April 18th. April 19th is Saturday and this company do not have a concierge service! The moving company that works from Monday to Friday and do not have any feedback channels to the customers! Totally puzzled if anyone will come on April 19th I was waiting for the phone call half of the day! I called to the TSI and left them a message, they also have SMS contacts. All useless since they just do not care and do not check! Owner of the company named Bob is absolutely unreliable. When I asked him why nobody called me on April 18 to confirm of the pick up time and date, he simply lied to me that I was notified. Truck came unannounced at 3 pm on April 19th. No prior phone call, no notification that we are on our way to your place. They just called me when they parked outside of my door! I moved many times in US. This company TSI Shipping is the worst all all companies I worked with. They want to be paid up front in full, and they do not deliver the service they promise on the written contract! If I could I would give them NEGATIVE 10. MOST HORRIBLE SERVICE I EVER HAD!

We hired TSI to move a family heirloom desk from Florida to Pennsylvania. That was a very smart choice. TSI was Great in every way: phone calls, emails, calling to let us know the exact pick up date and delivery dates a day or so in advance. Most importantly though, they demonstrated
much care and respect in packaging and padding the desk to protect it during transport. The delivery guys were nice and very efficient in getting the desk inside, placing it where I directed and carefully unpackaged it. I am so impressed. Thank you so much TSI and Kaylynn!

As a very busy Senior Move Manager, we are relied upon to solve our clients problems. I would highly recommend TSI!
In the past, I have been very disappointed when I am tasked with moving my clients' valuables or family heirlooms long distances. Every mover I used in the past let me down on a variety of fronts. Stories that will curl your hair!
So when I had a client needing to ship 10+ furniture items, 3 paintings and 10 boxes of assorted items from Santa Barbara to Nashville, TN, I was concerned and skeptical. On top of this my client was a military family on a budget. I spoke with Chris to get some specifics about the TSI services and to determine whether this move would be a good fit for TSI. We agreed that it was a fit but I was still skeptical. In working with Max Huber, TSI Move Consultant, we were able to price the job in a way that made sense for the client and Max took care of everything from there – coordinating the pick-up and delivery and keeping me up to speed about the whereabouts of the client's items. Max was easy to reach and ready with answers each time I called. Ultimately, the items were delivered earlier than expected and in pristine condition. I spoke to the client the day of delivery and they were thrilled. Much thanks for Chris, Max and the entire team in converting a skeptical move manager into a fan of TSI.
Karen Martin
Curated Transitions Founder
Santa Barbara, CA

Whatever you do, don't use TSI Shipping. The company claims to give white glove service and specialty packing to irreplaceable antiques. But for my move, TSI hired an absolute idiot who threw my mom's buffet on the dolly without wrapping it in anything! I was having the piece moved from Indiana to my home in Florida. A security guard and caregiver were both so shocked and appalled at the treatment of this furniture that they called me. The buffet is scratched and now has wood pieces missing, and the idiot also put drinks on top of the wood...so there are markings from that. TSI said it was my fault for not purchasing additional insurance. I wasn't looking to make money. I just wanted the furniture properly wrapped and delivered as other movers, who don't even specialize in antiques, would have done. I spent $1,047 for this aggravation. It would have been more satisfying to throw that money in the trash. Also, the company demanded to be paid in full up front. That should have been a red flag to me.

The professionals at TSI were exactly that. Professional! Everything from the initial contact to to delivery went smoothly. Kathy at the main office in PA was extremely responsive and helpful in detailing the care and options available for my shipment (transport of a rare antique sewing cabinet from CA to TX) and made me feel valued as a customer. I was kept informed regarding when the cabinet had been collected, as well as the approximate delivery date. When the cabinet finally arrived, the men delivering and unpacking the cabinet arrived on time and were both friendly and courteous. They un-crated the cabinet on my front porch before carrying it to the exact location I indicated. They encouraged me to inspect the machine... not one scratch! I can not thank TSU enough as they handled this treasured antique as if it were their own.

This is the second time I've used TSI. They came on time. Two guys loaded all of my boxes including 10+ XL boxes into their long truck in one hour. Looks like somewhat like a miracle to me.

Sorry don't know what's wrong with the photos.

Needed to move several boxes and china cabinet 1000 miles. Not enough to use U - haul. TSI pick up items quickly and delivered them to destination with no problems or damage. They are making many deliveries so you don't know exact delivery date. They call you the day before arrival to schedule the delivery. No problems. Will us again.

Everything was packaged very carefully. The movers were careful. I was actually very suprised because some other reviews were less than favorable. Highly recommend and I would definitely use them again!

Not impressed with TSI. The first crew scheduled to pick up the furniture no-showed and claimed we weren't at home. That was a total lie. TSI did reschedule with a different crew to pick up later in the week. That second crew arrived on schedule. When the goods were delivered, the packing seemed fine. There was some minor damage and an ornament on one piece of furniture was missing. That is when I found out the buying insurance through TSI is not worth it. FYI, you will not receive any information on the term and conditions for the insurance. I also encourage you to google the carrier TSI uses, Relocation Insurance, before buying coverage.

I booked w/them in Aug for a Sept date. I let them know I didn't need it right away but had a drop dead date. 5 reschedules later when I asked to speak with a manager I was given the run around. I'm an attempt to get someone lane attention their response was I didn't like their answer. I let them know this shipment was of great sentimental value because items belonged to my mom and I needed them removed before my dads closing date. Many broken promises later I could not get the delivered and lost the items to goodwill because my dad could not move on his own. This company said it's my fault for not making it a priority which I was never told was an option. I paid in full upfront and if I needed additional help it would come at an extra cost. Sorry for my frustration but not sorry you could be accountable for your own actions. Nothing but a scam.

Transit Systems Inc. (TSI) located at 999 Old Eagle School Road | Wayne, PA ******* will not complete my shipment for my FL to WA.

I made it very clear before I scheduled the service that I my items would arrive before Aug 23rd so that my computer, research documents, and books would arrive before my college semester begins which I was guaranteed. My receipt from my order posted that my order was scheduled to arrive on the 10th of August 2021.

Not only does my tracking number not work I am constantly being disconnected and sent in circles when I contact the company.
With these delays, my semester since began and without my computer files and research items and I now currently have an ‘F' on my Capstone Thesis which jeopardizes my graduation as this is the last semester of senior year.
When finally getting through to distribution manager Bob Whitehead and Company director Cathy Temple I was promised a new date of arrival which has now passed and when I was It has now been 59 days since pickup with no resolution in sight.
I have had to call TSI literally 20 times over the past few weeks as I am constantly disconnected or transferred to people who have no helpful update on my order.

I understand that we are living in unique times under the pandemic, but there is no excuse that warrants the nightmare they have put me through. I have been accidentally CC in emails by the Distribution Manager writing that he did not know the status of my of my order.
Not only is this vastly unprofessional, he should is in charge and should know.
Never has a "I'll call you back" EVER resulted in a call back. Each week I am still left in the dark and the delayed shipping dates of sept 6th blew past and now their second AND THIRD projection for the following weeks gone by as well.
It has now been exactly two months since my order was first sent out and I have no resolution.
I believe this company is fraudulent. Steer Clear!

I canceled my shipment due to a change of plans. As stated in the contract, I was supposed to receive a refund of 90% of the total cost within 10-15 business days. However, after that period, the refund still took long time to be processed. I had to call the office daily for at least two weeks to get a response about my refund, and nobody seem to be sure what was going on. If they have such a bad customer service, I'd be worried about actually using their shipping services.

I reached out to get a quote for packing & shipping a 40lb piece of art from Murrell Inlet, SC to Fort Worth, TX with dimensions approximately 3.5 feet by 2.5 feet.

I already received a quote for $400. When I received the quote from TSI, I almost had a heart attack. These clowns--specifically Carol T--quoted $1216 and said I better order ASAP to get on schedule.

Incredulous, I responded back. Unsurprisingly, Carol T stuck her tail between her legs and didn't even reply. In fact, she didn't even read--or has trouble reading--the actual request because her response says they'll arrive to pack the furniture items. No furniture here. Just one piece of heavy art.

GOOD LUCK GETTING A QUOTE FROM TSI. I'll never request one from them again--I ship art weekly--unless I start enjoying getting bent over. Of course, it doesn't take long from a Google search to realize this is normal practice for these frauds who only want to take advantage of you.

The company completely failed to move an expensive mattress set within a 3-day window. They did not return a single call of the many that we left on their voicemail, and just left us hanging on a Friday evening with no resolution. Over the 3 days we waited in the 2-6 pm window waiting for the truck which they said would come. The truck never showed up. We had to move out of the apartment on the 3rd day, which is why we tried desperately to get them to move the mattress set. On the last day on one call to them they told us they would try to get the mattress to a transit area, but they did not fulfill on that either. We called desperately on the 3rd day, probably 20 calls and voicemails, no response from them. Then the business just closed for the day on a Friday evening, with no resolution. We ended up giving the expensive mattress set to a trash company so we could get out. We also spent 2 nights in a hotel because the mattress set was already packed up. IF YOU VALUE YOUR PEACE OF MIND AND MONEY, DON'T HIRE THIS COMPANY. They brought us to our knees trying to get them to do something that we already paid them for. They really did not care if it got done or not. Please go to some other company.

Despite scheduling for a specific pickup day, they allow themselves 3 days to get material. That means you might end up missing 3 days of work if you have to take off to ensure your presence at pickup.

Additionally, my drop off was not completed 4 times over the span of 6 days without a phone call to say they are not coming. I called and firmly told my agent Max that this has been unpleasant, he offered no compensation, and when I voiced frustration with that, he laughed at me over the phone.

I am not confident TSI is a real company, I think they may be a fraudulent operation.

They took a $2000 deposit from me, promising delivery within the month. 6 weeks later, and after being promised two separate pickup times (and waiting outside for hours each time), they are dodging calls and emails, and still not picking up the shipment.

They are either an unprofessional, unreliable, mismanaged shipping company, or a very well managed organization of thieves. In either case, take your business elsewhere.

They are not responsible enough to care about a $500 bike. We sold our home in AZ furnished. We only shipped 9 boxes/totes, two sets of golf clubs and my bike. The reason we went with TSI vs UPS or Fed Ex was the bike. First problem was we hired and paid them about 1200. 00 on Oct 2. We were told a 14 day pickup window. Had to call and beg for a pickup 15 days later because we sold our home and needed to be out soon. TSI hired some outfit out of Torrance CA to pick up our shipment. Two people with a U Haul picked up our stuff. Drove it from Phoenix to Torrance. (final destination Wisconsin). It sat it Torrance for weeks. This is where someone helped themselves to my bike. (Sun Streamway). Anyway, from start to finish it took 58 days. Communication was awful. No apology for my bike going missing. TSI provided NO compensation. None. Beware!

Horrible experience. They took months to deliver a dining table set. Lost the chairs. Lie and deceive me and my customer everytime we contacted them. All the care is about getting a one time big payment from you. They don't really care about repeating customers. Or small businesses. Or the sentimental value of your things. They are there to make money. Their prices are outrageous. Ship with Uship by booking small shipping companies of 1 truck
And two guys driving. They care and put love on what they do. And you support small companies and not greedy unethical big corporations like this one

Horrible communication, missed deadlines, couldn't get anyone on the phone despite numerous voicemails and emails left for them.