Wayfair CA

We paid 997.00 for a storage shed in Sept '24 that says it is:
The sloping roof design of this external storage shed effectively prevents the accumulation of water and snow and promotes a longer service life. It also provides more support and ensures stability.

This shed did not even last 4 months and the roof collapsed. We paid to have it assembled and placed it on proper decking. Wayfair wants us to now take it apart and put it in a box and mail it back. There is not enough boxes for this twisted metal wreck.

I bought 4 bowls from wayfair and when I received them, two were broken. The packaging had no ´fragile´ label affixed to it and the box looked roughed up. I took picture. When I went through the online return process, there was no option available to select ´broken items´ so I added a comment to indicate that the items were received broken. Wayfair didn't refund the shipping costs. I find this unfair since the items arrived damage in the first place. Despite reading their return policy, I feel cheated.

For the most part, I haven't had many issues with orders from Wayfair, however one has to be extremely diligent and in checking prices constantly as they can change daily and based on your browsing habits. I recently ordered a dresser that was on for Black Friday sales on November 20th, 2024 and saw that the price went down again literally one day later so I promptly called to ask about a price adjustment. Apparently it's not their policy to offer price protection (I do understand one see this if outside of say 2 weeks or more) or simply put, will NOT offer any adjustment. The product hadn't been out for delivery yet and out of principle, I asked them to just cancel my order and they proceeded to charge a return/deliver fee of around $90. The difference was only around $60 and if a company like Wayfair isn't willing to stand behind their products and services, then they've just lost a customer for life! I was offered a shameful 10% off but anyone could get that by simply signing up. I would've gladly accepted a credit of the price difference for future purchases! My advice is to look elsewhere as Wayfair isn't exactly the cheapest out there, but more importantly, if you did buy something and saw that the price went down by $60 or so, how would you feel? Would NOT recommend a company like this at all especially now when people are trying to make ends meet and save money however they can. Let's be clear, it's not that Wayfair has a policy of not offering pricing protection, it's that they won't do it.

Too bad I couldn't start with - ZERO STAR - the system automatically start with one!
I purchased floor tiling for my shower
3 boxes to be exact. My contractor mange to use a little less than two boxes
I contacted called and chatted trying to return a full box ( almost $135)
They wouldn't take it back
A full box unopened untouched
WAYFARE DON'T CARE.
Didn't even hear your need of help
And couldn't careless about the issue.
I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER CADDY! Didn't even give a $#*! about it.
WOOOOOW never again.
I WOULD NEVER RECOMMEND WAYFARE ( WAY NO FARE) TO MY WORST ENEMY.
WORST COMPANY TO DEAL WITH
BE CAREFUL OUT THERE
STAY AWAY FROM THIS
B.S WEBSITE..

Ordered 2 items wayfair quick to take the money but don't let you cancel order when it never shows up ….first item i'm told they didn't have but still took money 2 weeks prior second item hasn't even shipped in over two weeks yet they refuse to cancel and refund … they are rip offs and sell stuff that they don't even have and it's always oh so sorry …

Save yourself a lot of trouble. You can't depend on them for delivery or setup. They use FedEx, so it's not their problem when they are 2 weeks late. They use Angi for furniture assembly, so when they cancel 3xs, it's not their problem. Regarding quality, it's all from China, guaranteed to fall apart in 6 months. Call customer service for support or a return, they want to charge you for a return, for example, 75.00 to return a sofa. STAY AWAY FROM WAYFAIR. Learn from my mistake.

My order was cancelled without my knowledge. After waiting for 2 weeks and not receiving a single item in the order, I decided to check my account and guess what all items cancelled and no one bothered to inform me not even through email.
I also bought a cover for a sofa May of last year. Up till today the item has not been delivered and to make matters worse I moved into another province called customer service to update my address. About 4 months or so after the call to change address I checked on my account and the item had been shipped to the old address. Mayfair said its too late they can't change address FedEx has to; yet the delivery date on my account keeps being pushed back. Their customer service is something else - I was politely told to F O
For piece of mind avoid wayfair like the plague

Totally misleading listing that resulted in an ordering wrong product. Horrible return policy and customer service is pathetic. 1st time ordering from this garbage of a site and will NEVER ever look at them again. Too many options out there to deal with this pathetic excuse of a company.

What a joke. Ordered an item. They won't ship. Every day they push back the estimated arrival date. I figured out what is going on. It's an illegal bait and switch. Advertise a price, suckered you in to buy it, then not ship and try to trick you into reordering at the higher price

Purchased 3 beds from here and they all broke within a year. Bed legs snapped off which caused the side rails to break. Kids beds suffered broken legs and mattress support slats snapped. Recieved a recall notice last month for being unsafe. Too late, they are already in the garbage. If the dollar store made furniture, it would be this quality. Will NEVER purchase from Wayfair again

It's like buying AliExpress but more expensive... Quality is not there and electrical appliances are illegally certified from China and does not comply with USA and Canada official CETL certified or cUL.
Poor supplier background check and incapable of fixing the problem.i had to return 8 ceiling fans for uncertified but came up as certified in Wayfair

We bought two power operated chairs from WAYFAIR, on Feb. 28,2024. Received them around March 3-4,2024. They worked great for 5 mos. First my husbands chair stopped working it is froze in the upright position, two weeks later my chair is stuck in the downward position. The motors do not work. We are 87, and 85(me) not very internet savvy. Thank goodness we bought the complete 5/yr warranty. Phoned Wayfair, they do not warrant anything after 30 days. Common sense--who would think after 5 mos. They would stop. I have to say C/S was very kind and helpful, but could not do anything else. Wayfair sold the warranty first to SquareTrade.com than to Allstate.com. Their C/S has been very helpful, after much emailing, calling, uploading documents we got a date a repair tech would be out Aug 26,2024 at 11:30, am, He never showed so I phoned the warranty co again, spoke with a supervisor and she tried to phone him, he did not answer for her either. She said he probably would not be coming after all. This is a health issue for me, I have heart problems and need to elevate my legs. Cannot do that now and have been in a lot of pain due to the swelling of the legs, feet, body. I filed with the B&B, and am thinking of contacting small claims court. We have purchased two chairs before and so far had no trouble I do not have the strength to check out retail in person, I rely on AMAZON a lot, (they are unbeatable.) I am so frustrated with Wayfair, I AM WARNING OTHERS DO NOT BUY ANYTHING THAT IS ELECTRONIC. They sell inferior products and their is no backup plan.

I order this bed October 27 and it was delivered on Nov 3 and as of the 7th the bed still did not rise to height and I had a neighbor TAKE A PICTURE AS i AM LEGALLY BLIND I was sent a return at my cost letter. Oh really not doing that. It's total garbage and all I want is my money back. Contacted Wayfair as to return and my money to this date I am still waiting. If they want the bed back they can pick it up its in the garage as it not useful. I am sleeping on my box spring at the moment as I need the refund to get another mattress. I am a senior on limited income, paying off something that was substandard. The middle of the bed is very hard and in a lump, the top and bottom are not fully expanded.Received in damaged box. My invoice says returned. Wayfair where is my refund

Purchased 2 mirrors that were going in a bathroom to be installed on the same ceramic wall. Mounting Brackets were off by 1 1/4". One mirror was 13 1/4" and the other was 12". It would not have been an issue mounting them but the contractor assumed they were both the same. Now they've discontinued the mirrors and there is no way of fixing this. Wayfair just said sorry for tre inconvenience. No sort of compensation or replacement was offered. This is a manufacturing defect and all they said is that it friends on the manufacturer. How is the consumer supposed to know that!

My first time deal with the Wayfair.ca online company and already received the worse service. Order placed within 24 hours and then found the price dropped on its own website. The company telling me they do not offer price adjustment so is my bad. And welcoming me to return the item if wished but I have to pay for the return. What kind of company is this? Today online business should focus on service but this company is giving up the chance to hold a new customer but instead no respect for what you are feeling. It feels really BAD when someone making you feel foolish! NO RECOMMEND TO wayfair.ca nor wayfair.com 1 STAR!

I purchased a couch set in 2021 with 5 year warranty. Full of snags and was denied coverage or an opportunity to make it right with Wayfair after my claim was denied. One should not have to replace a couch every two years. Poor craftsmanship, poor customer service. Never again.

I order a mattress 3 weeks ago during boxing day sale. Paid for the order, paid extra shipping fees (despite their misleading advertisement claiming free shipping for orders over $50).
After 3 weeks got their email stating my order has been cancelled and monies will be refunded!

You guys have ruined my boxing day. Had I have any idea about your business, I would have gone for some other business for my shopping. Its just a cancellation for you guys, bit for me I am losing almost $350 as I will end up paying full price for the mattress. Pathetic service, misleading advertising and zero customer care: this must be the tag line for your business.

I bought two vanities from wayfair the first one I was satisfied with but the second had a gouge out of the sink and a few other marks on the vanity, the drawer are hard to open and they did nothing and now the top has stains that I can't get out, as far as I'm concerned it's a piece of junk and they should of given my money back. Wayfair if you want to charged those prices you should have better quality. Very upset with this product, you have lost me as a customer. I think your customer service stinks, I'm not the kind of person who wants something for nothing but I do want quality when I pay that much for an item. I don't know why I waste my time with reviews nothing ever get done about. Thanks for nothing.