ZOZIReviews 161

On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!

1- Took 2 hours of 1-1 support to set up my business- so far so good. Offered 3 month trial period. Complicated, but I had good help

2- Got 3 bookings for memorial day weekend!

2.5- Discovered my customers were being charged huge booking fee, in addition to my fee

3- Difficult to communicate with customers. No contact list. No app.

4- Difficult to view calendar. No weekly manifest report.

5- One customer wanted to cancel. It took me 2 weeks to get an answer from tech support about how to do this. The answer was a link to their instruction manual. Which I couldn't find by searching myself. Had to wait for their link. Later I discovered the customer wasn't billed in the first place, so there was nothing to refund...

6- One of my customers trashed the place. Burned my building supplies. No response from Zozi. No Accountability

7- Discovered I have been paid for just 1 of my 3 bookings, 3 weeks later

8- Waiting for response...

DO NOT USE ZOZI

I use zozi for online booking for my company. I was happy with them for the most part except for one major thing. If I go to zozi.com and pull up activities for Memphis, it shows all these businesses that aren't even clients of Zozi yet it doesn't list mine and I am a client. It even has my competition listed. This infuriates me and has me looking for a different supplier. This is probably a major reason they are having to lay off 30% of their workforce. They should be more loyal to their paying customers.

I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.

TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY! We use ZOZI for reservation booking for our business. The old system we used was bought out by ZOZI and we were forced into switching to them. In addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred over. On top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothing. After sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contract. You better bet I read that contract top to bottom and it DOES NOT state that. In fact, it states disbursements should be within 2 days. Now I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!

I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.

My fiancé and I have purchased the 11 day Galapagos tour through Zozi. Obviously being in the US it's difficult to rely on information on South American websites to plan the trip. Zozi took the complication out of planning and had very knowledgeable customer service staff to assist us every step of the way. Jessye Levy went above and beyond for us and we are very greatful. Looking forward to the trip and using the GoPros included in the package!

Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!

We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!

If I could rate something a zero on here I would. Our company puts on adventure races and we had heard good things about Zozi so decided to give them a try. The initial experience was great. Our service rep Kim was on point, helpful, and was going to put a rush on our experience so we could have it run for an entire month. We were told they have 150k people in our area (Chicago) and sold on how great this experience would be.

Then it was a week of radio silence. We heard nothing from them and had to reach out to find out the status of our project. We were told it would be done on time and that it was with their content department. They informed us we would get drafts to see soon and they apologized for not being in touch.

Another week of radio silence and our date was rapidly approaching. The next conversation we were informed our offer would be pushed back two whole weeks. When we asked why we were informed that it was because they had a new business area in the company that was super busy and taking precedence over our offer. Basically we were being told "our business is more important than your business to us so you get pushed off". I couldn't believe what I was hearing. By now it was too late to go with another offer provider and we were stuck with these guys.

Another week and nothing from them. We called again and were this time told our offer would once again possibly run late, if it ran at all, due to several people within their company no longer being in that department. I don't know about anyone else but if we make a promise to a client on a delivery date for a service and we lose some people we don't push it off, we work overtime to make sure it's done. Being told our offer might not run at all was ridiculous. When we finally got the proofs we had changes to be made and only half of what we wanted done was actually completed! When we talked to the rep it took half an hour to get him to listen long enough to actually understand what we wanted the offer to say.

Then the offer finally went live but barely. It didn't go out as many times as we were originally told it would, the wording on the ZOZI site was wrong (and never got fixed despite our requests to correct it and have the offer read correctly), and the whole experience was a disaster. We would rather go out and knock on doors telling people about our race than ever go through these people again. Their initial service is great to get you in the door and then everything after is a complete joke. There is no customer service, no follow through, and no integrity when it comes to doing what they say they will do. I would never recommend this company to anyone. Stay away from ZOZI.com, they don't actually care about their customers and will push you off with excuses when something goes wrong.

Everything about ZOZI is amazing; customer service, products, overall company vision. I've experienced nothing but excellence from this revamped company. There may have been past hiccups here and there, but this is a company that's working hard to fix any issues that hinder their customers from receiving wonderful service.
Since the company is still fairly young, there's bound to be so bumps along the way. But with the way ZOZI handles these bumps is a sure sign for (continued) future greatness. The only improvement I would suggest is to update their website a little, but this is based off personal opinion rather than fact.
ZOZI will be my go-to from now on!

I cannot say enough about the customer service at Zozi - I was trying to buy a pair of zero drop Altra shoes and it was my first time getting that brand so it was difficult to figure out the right size. The folks at Zozi were super patient with me in terms of helping me with exchanges (overall, I had 4 pairs of shoes shipped to me and returned) - and the people at Zozi made it easy, hassle-free and were extremely friendly and pleasant throughout the whole process. It's my first time using Zozi and I'm really impressed with their customer service - they've made a loyal customer out of me!

I've used ZOZI before for deals and gear sales, but they really surprised me when I reached out to ask a question. Not only did the rep answer my question, she researched different reviews of the product and shared them with me to make sure I had as much information as possible.

I was looking at climbing shoes, and she even chatted with me about the sport and how much fun it is to get into. Really went above and beyond normal customer service. I found the shoes for the same price at a local store, but will definitely buy them at ZOZI if I decide to get them. I really like the personal side of their operations!