AppliancesConnection.com is one of the nation's top Home Appliances Companies, carrying 40,000+ products and 500+ high-end brands. We really strive to serve our customers to full satisfaction. We were established in 1997 with the mission to offer a wide variety of high quality products at affordable prices with excellent service. Our prices are very competitive, often the lowest on the market.
Appliances Connection has a rating of 2.1 stars from 1,116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Appliances Connection most frequently mention customer service, credit card and delivery date. Appliances Connection ranks 5th among Appliance sites.
Delivery of product fast and Delivery men were very courteous. Delivery service kept me informed when product when it be delivered and what time. The new range is great was installed in my cabin in northern Michigan. Thank you Appliance Connection.
Received communication at each step of the shipment.
This was not my first purchase from Appliances Connection, and it won't be my last. They stock Miele, Bosch, and Electrolux appliances that are hard to find elsewhere. The selection and competitive pricing really speak for themselves. But where this business really distinguishes itself is where everybody else is falling apart: competent logistics. The stuff comes on-time, intact, and it's delivered by professional, helpful, trained, and competent people with enough help. That's incredibly rare in recent years.
The price was great and my initial experience with the product is positive. The delivery guys were great in helping me unpack and inspect the product.
The only area that I saw was delay in initial shipment. It took longer to arrive than I would expect.
Especially pleased that it is delivered at original committed time frame.
Expensive but great product and medium delivery speed
Appliance Connection had what I was looking for, so I ordered it. It took longer than it should have to process the order but once it was shipped, it came across the country quickly. I'm happy with my purchase.
Appliance arrived in undamaged condition. The appliance delivery was on time as promised. Drop off only took 5 minutes. Overall I'm very impressed with AC as I was a bit nervous about making such a large purchase from an online store.
I had to return my purchase. I looked up the part on the manufacturer's website to ensure it was correct. While the inches matched, the kit ordered did not specify it was for a 1.6 cubic foot microwave instead of 2.2 cubic feet. This information would have been helpful to know. The return process was organized and efficient. Customer service was excellent.
Everything was good with the delivery but was disappointed when the delivery driver told me that I had to keep all the cardboard trash that came with the stove this is the first time I ever had that with a delivery thank you
The delivery was on time and very efficient.
The delivery guys were excellent and professional.
Was really impressed with how easy buying and how quick the delivery was!
Excellent service, received it order four days after it was placed, installation was perfect and very accommodating. Price was a great value!
Everything was great in terms of communication and delivery. However, the delivery crew really didn't install the appliance as advertised. Yes, they plugged it in, but I had to remove the packing materials inside the unit and install the handles. No big deal. Only took about 10 minutes. At least the crew hauled away the packing container and carried the unit upstairs. So overall, I was very satisfied.
The ordering process and delivery all went very well. If anything, the delivery was earlier than I expected so it arrived during a very busy week for me. My old refrigerator was still working so it wasn't something I needed to have happen ASAP. I am happy to have a new quiet fridge a week early.
Experience have been great and delivery came as projected.
No problem with delivery. Everything went well only waiting for one small piece that was missing from the fridge. Already talk to somebody hopefully they get back to me otherwise. Very happy with my purchase
Answer: The estimated delivery date is fairly accurate when applied to items that are already in stock at our warehouse (please note, this does not apply to items that are listed as Available). Please note, at the end of the day, it is still an estimate it can be subjected to changes, and not a definite timeframe.
Answer: STAY AWAY! We just ordered a $3,000 range from Appliance Connection. The range came damaged. The instructions say to start by removing the door. When the installer did this, the spring in the door bracket popped. First off, when you call you cannot talk to a person to report a defect. You have to use their ticket system. After a month of back and forth with their stupid ticket system, and the agent(s) contradicting themselves, they told us that it is obviously an installation problem, and they weren't going to help. Is this how you treat someone who just spent $3,000 at your store.
Answer: We ship over 1.6 million orders per year. Of those shipments, you have viewed an iota of complaints against our company. Likewise, the positive reviews also outweigh the negative reviews. It seems that you have signed for the delivery without inspecting the delivery, as we have advised you to inspect it prior to accepting delivery. With our agreements with the manufacturers, if there are any issues with the appliances, they would first be subjected to an assessment by a manufacturer certified technician. If the unit is truly, in fact, defective, they will replace the unit. If you are shipping the product back to us, we will provide a refund once confirmation is available that it is en route back to us.