Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We called this company for a stove repair. Firstly, the repairman seemed absolutely joyful that I needed a repair. He laughingly said "Oh oh, you're not going to be happy" in a sing-song happy voice. He then quoted me $1800 "but that includes labour," for one part, and $520 for another. He said "the estimate is good for one week." And THEN, this Maple Leaf guy has the GALL to put a tip function up on the screen for being at my house for less than 10 mins. SO, I called another repair company, and this company guy said that he does not know where Maple Leaf got those part prices. He said that the first part, the $1800 one, is worth only $400.00! And he said he will replace the $520 part for me for free. NEVER, EVER, EVER will I call Maple Leaf again. Buyer beware; do your homework before you pay anyone these days.
Absolutely horrible company. Showed up on a same day request to look at a fridge. The only good thing there. Charges $150 for a service call, fine, no issue there, paid on the spot. Service tech was supposed to send over a quote his findings in an email after the service call. Never once received an email, aside from the invoice, in regards to any of the work we needed to have done for the repair. Called multiple times trying to chase them down to tell me what parts were required, when they would have them in and be able to come complete the work. Over the next 4-5 weeks I had to call 4 times, spoke to the same lady each time and all I got was she would contact the service tech, she would contact the owner and call me back. Never once did I get any sort of message back. They wanted $400 up front before they would even put the part on order, which was on the 5th call I had initiated that I was told that. You really think me having to chase you for 5 weeks after your service call, that I would pay you up front for a part that likely costs less than $100? Not that I would know since you came for the service call, took my money, and never follow up again. Absolute JOKE of a company. All they do is take your service call fee and disappear. Do yourself a favor and find someone actually willing to do the work. Horrible, absolutely HORRIBLE.
Peter was very professional, polite, and came right on time. He explained everything about what was wrong and how I could keep my washer as good as new for a long time. He wore his mask throughout.
I was very pleased with their services. Murat came the same day and he was very pleasant, polite and clean.I wholeheartedly recommend their services to everyone.
I can't trust anyone but maple leaf with my precious kitchen appliances. They recently fixed my stove and oven. I am highly satisfied with their services.
My washer stopped working. Every company I called for repair gave a really highly quote. Thankfully, maple leaf did the job efficiently and within my budget.
With the help of Sasha from Maple Leaf Appliances, I was able to see my gas stove up and running again. Very knowledgeable and efficient technician.
My washing machine almost broke when a pen got stuck. Maple Leaf's Sasha saved the day by fixing the machine and saving us the trouble.
Any other repairing service was unable to fix my ancient washing machine. However, maple leaf did a wonderful job. Thanks.
My new refrigerator was installed by Maple Leaf. Taylor arrived within an hour of making the appointment, and he got the job done quickly. It was a good experience.
Thanks to Vladimir at Maple Leaf, I had a great experience. My washing machine was fixed and we got information about maintenance. I was impressed.
Our dishwasher started leaking, so I called Maple Leaf. The handyman fixed the problem within an hour of my call. Great job guys.
I had an issue with my refrigerator. There were strange sounds coming from it that worried me. Maple leaf responded quickly.
The yearly maintenance of my kitchen appliances is something I trust no one else with. Sasha and Peter are always my first choice. They do the best job.
Following the installation, their technicians gave me a tutorial to learn how to use my brand new oven. I appreciate your excellent service.
Online booking was incredibly easy on their website. The handyman arrived so quickly with all his tools and fixed my oven in no time. Highly recommended.
I am satisfied with Taylor's services regarding my broken dryer. It vibrated alot so I called them asked to send someone immediately. Taylor was here within an hour and fix my dryer.
Sunny told me everything about the dishwashers. How to maintain them, how to keep them good for a long time, how to clean them frequently. Such a great professional.
My husband does the handiwork most of the times but I dodn't want to take risk with my new microwave installation. So I called maple leaf. For them, it was a piece of cake. Job done in a great way.
John knows his way around the washer. He figured out immediately that the filters needed to be changed and luckily he had them with him. So the job was done the same day.
We repair all brands of household appliances in greater Vancouver. With over 15 years of combined experience. Call us now!