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Maple LeafReviews 85

3.8
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Maple Leaf Reviews Summary

Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
76
value
75
shipping
70
returns
71
quality
75
Canada
1 review
1 helpful vote
Follow Melanie A.
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We called this company for a stove repair. Firstly, the repairman seemed absolutely joyful that I needed a repair. He laughingly said "Oh oh, you're not going to be happy" in a sing-song happy voice. He then quoted me $1800 "but that includes labour," for one part, and $520 for another. He said "the estimate is good for one week." And THEN, this Maple Leaf guy has the GALL to put a tip function up on the screen for being at my house for less than 10 mins. SO, I called another repair company, and this company guy said that he does not know where Maple Leaf got those part prices. He said that the first part, the $1800 one, is worth only $400.00! And he said he will replace the $520 part for me for free. NEVER, EVER, EVER will I call Maple Leaf again. Buyer beware; do your homework before you pay anyone these days.

Date of experience: March 6, 2024
Canada
1 review
0 helpful votes
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Calgary Location
August 28, 2023

Absolutely horrible company. Showed up on a same day request to look at a fridge. The only good thing there. Charges $150 for a service call, fine, no issue there, paid on the spot. Service tech was supposed to send over a quote his findings in an email after the service call. Never once received an email, aside from the invoice, in regards to any of the work we needed to have done for the repair. Called multiple times trying to chase them down to tell me what parts were required, when they would have them in and be able to come complete the work. Over the next 4-5 weeks I had to call 4 times, spoke to the same lady each time and all I got was she would contact the service tech, she would contact the owner and call me back. Never once did I get any sort of message back. They wanted $400 up front before they would even put the part on order, which was on the 5th call I had initiated that I was told that. You really think me having to chase you for 5 weeks after your service call, that I would pay you up front for a part that likely costs less than $100? Not that I would know since you came for the service call, took my money, and never follow up again. Absolute JOKE of a company. All they do is take your service call fee and disappear. Do yourself a favor and find someone actually willing to do the work. Horrible, absolutely HORRIBLE.

Date of experience: August 28, 2023
Canada
1 review
0 helpful votes
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My washer repair
December 2, 2022

Peter was very professional, polite, and came right on time. He explained everything about what was wrong and how I could keep my washer as good as new for a long time. He wore his mask throughout.

Date of experience: December 1, 2022
Canada
1 review
0 helpful votes
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Home appliance repair
November 26, 2022

I was very pleased with their services. Murat came the same day and he was very pleasant, polite and clean.I wholeheartedly recommend their services to everyone.

Date of experience: November 26, 2022
Canada
1 review
0 helpful votes
Follow Rina M.
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I can't trust anyone but maple leaf with my precious kitchen appliances. They recently fixed my stove and oven. I am highly satisfied with their services.

Date of experience: November 13, 2022
Canada
1 review
0 helpful votes
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Fix my washer
November 11, 2022

My washer stopped working. Every company I called for repair gave a really highly quote. Thankfully, maple leaf did the job efficiently and within my budget.

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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Fixed my gas stove
November 6, 2022

With the help of Sasha from Maple Leaf Appliances, I was able to see my gas stove up and running again. Very knowledgeable and efficient technician.

Date of experience: November 6, 2022
Canada
1 review
0 helpful votes
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Fix my washing machine
November 2, 2022

My washing machine almost broke when a pen got stuck. Maple Leaf's Sasha saved the day by fixing the machine and saving us the trouble.

Date of experience: November 2, 2022
Canada
1 review
0 helpful votes
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Washing machine repair
October 26, 2022

Any other repairing service was unable to fix my ancient washing machine. However, maple leaf did a wonderful job. Thanks.

Date of experience: October 26, 2022
Canada
1 review
0 helpful votes
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Refrigerator repair
October 16, 2022

My new refrigerator was installed by Maple Leaf. Taylor arrived within an hour of making the appointment, and he got the job done quickly. It was a good experience.

Date of experience: October 15, 2022
Canada
1 review
0 helpful votes
Follow May R.
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Thanks to Vladimir at Maple Leaf, I had a great experience. My washing machine was fixed and we got information about maintenance. I was impressed.

Date of experience: October 9, 2022
Canada
1 review
0 helpful votes
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Fixdishwasher
October 4, 2022

Our dishwasher started leaking, so I called Maple Leaf. The handyman fixed the problem within an hour of my call. Great job guys.

Date of experience: October 4, 2022
Canada
1 review
0 helpful votes
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Fix my refrigerator
October 3, 2022

I had an issue with my refrigerator. There were strange sounds coming from it that worried me. Maple leaf responded quickly.

Date of experience: October 1, 2022
Canada
1 review
0 helpful votes
Follow Bernard C.
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The yearly maintenance of my kitchen appliances is something I trust no one else with. Sasha and Peter are always my first choice. They do the best job.

Date of experience: September 24, 2022
Canada
1 review
0 helpful votes
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Installation new oven
September 17, 2022

Following the installation, their technicians gave me a tutorial to learn how to use my brand new oven. I appreciate your excellent service.

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
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Fixed my oven
August 21, 2022

Online booking was incredibly easy on their website. The handyman arrived so quickly with all his tools and fixed my oven in no time. Highly recommended.

Date of experience: August 21, 2022
Canada
1 review
0 helpful votes
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Fix my dryer
July 27, 2022

I am satisfied with Taylor's services regarding my broken dryer. It vibrated alot so I called them asked to send someone immediately. Taylor was here within an hour and fix my dryer.

Date of experience: July 27, 2022
Canada
1 review
0 helpful votes
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Dishwasher Repair
July 25, 2022

Sunny told me everything about the dishwashers. How to maintain them, how to keep them good for a long time, how to clean them frequently. Such a great professional.

Date of experience: July 25, 2022
Canada
1 review
0 helpful votes
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Microwave fix
July 18, 2022

My husband does the handiwork most of the times but I dodn't want to take risk with my new microwave installation. So I called maple leaf. For them, it was a piece of cake. Job done in a great way.

Date of experience: July 18, 2022
Canada
1 review
0 helpful votes
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My Washer Repair
July 16, 2022

John knows his way around the washer. He figured out immediately that the filters needed to be changed and luckily he had them with him. So the job was done the same day.

Date of experience: July 16, 2022

From the business

We repair all brands of household appliances in greater Vancouver. With over 15 years of combined experience. Call us now!


arepair.ca
Vancouver, British Columbia, Canada