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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Texas
1 review
0 helpful votes
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Book is Coming and Going Now Not Coming
January 24, 2025

The order was confirmed. Order not at shipping facility Jan 24th. January 27th notified book could not be found and was cancelled by BiggerBooks. Why sell something you don't have? This was for my daughter at college, we can't waste time in getting books if she has upcoming classes.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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I spent 25 minutes chatting with a sales representative to find out if their online stock was accurate. After being assured that it was and that the item I purchased would ship within 1-2 business days nothing happened and then 2 weeks later I received an e-mail stating that they couldn't locate the book and that my order was being cancelled.

Date of experience: January 9, 2025
Washington
1 review
0 helpful votes
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My expectations were met.
February 2, 2025

No complaints. Arrived on time. Books in good condition. Saved money by not buying these books that I will literally never look at again once Im done with this class.

Date of experience: January 23, 2025
Kansas
1 review
0 helpful votes
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Just buy it from amazon
December 31, 2024

I don't mind highlighting or underlining but when you can't read more than the first sentence on the bottom paragraph because corners are torn out that's when I give up and just head over to Amazon like I should have done in the first place.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2024
California
1 review
1 helpful vote
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Complete Waste
December 20, 2024

It amazes me this company is still in existence. I highly recommend searching elsewhere for books. I would have liked to leave a positive review, but unfortunately my experience with ordering from BiggerBooks was a complete waste of my time.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 25, 2024
Indiana
1 review
0 helpful votes
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Super easy
February 10, 2025

Very easy to buy and access the book, overall good experience!

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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Ordered a book almost a month ago. Still haven't got an update of if it shipped. Emailed them a couple times asking. Never got an email back. This site is either a scam or incompetent.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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Do not purchase from this company.
November 15, 2024

After 11 days of no tracking number, I reached out to customer service to ask where my order was. I was told they were "having issues with the supplier" and that I would have my order cancelled and refunded. I never received my refund.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Dissatisfied
November 14, 2024

I waited patiently for my order; I had paid $50 extra to get it faster because I desperately needed it for my class. The confirmation email said I would receive an email when it shipped. I finally checked my order status only to find that the status said cancelled. I didn't cancel it. I got an email today asking if I received my book and how satisfied I was. I was never notified that BiggerBooks had arbitrarily decided to cancel my order.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Easy to use and great way to find what you need.
August 28, 2024

It was very simple and could find the books I needed.

Date of experience: January 7, 2025