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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Well, I called up to find out about a refund. I wasn't sure about it. I spoke to her and she's such a very, very nice lady to talk to. She looked it up with no problem at all was very, very kind and courteous, and a pleasant and gave me my answer we in no time She is very, very nice lady. Everybody was just as good as her. We won't have any problems at all with anything in this crazy world we live in such a nice lady
Merry. Xmas To. You. CLOEY E. AND. YOUR. FAMILY. BE. WELL. AND. GOD. BLESS
After receiving the knife I determine it was not for me so I went on the sight and clicked on returns. I was contacted shortly thereafter and in a few days received a label to send my knife back for a refund. Shortly after I went to UPS I received an email from Cloey E saying my card would be credited. Everything was a painless experience.
Hey Larry!
Thanks for sharing your experience! We know not every knife ends up being “the one,” but we’re glad Cloey helped make the breakup quick and painless. 😄✌️
Your refund moving right along is music to our Customer Service ears! Hope the next blade sparks true love! 🔪❤️
~Lisa
I'm terribly sorry, but I am still angry that I destroyed my perfect knife. I mistakenly took it out on Jen by giving her only 4 stars. I need to make it perfectly clear that her email was very sympathetic towards me and I appreciate her for that. She gave me great info and all aspects of her response to me was worth more than 5 stars! I'm very sorry Ms. Jen and I want to thank you for reaching out to me. God bless and have a Merry Christmas!
Thanks for taking the time to share this! We’re really glad Jen was able to support you through the tragic loss of your beloved blade — she’s got a real talent for understanding the heartbreak of a discontinued favorite. We appreciate the five stars, and we totally get the yearning for that blue pearl Sheep Shank. If it comes back in stock, we’ll be just as excited as you are. Thanks again for the kindness toward Jen and for being part of our knife-loving crew! ~Tiffany
Chad P and Cloey E both helped me out with an order. I ordered a knife I really like but the tip was bent out of the box. So I emailed and originally Chad P helped me out and explained the process and noted I wanted to exchange it for a new one of the same knife. When they got it back, Cloey E processed the exchange for me and sent me an email update as soon as it was done. Very easy to deal with and accommodating.
Hey Chad!
Thank you so much for sharing your experience! 😄 We’re thrilled Chad and Cloey could make the exchange seamless! No one likes a bent tip out of the box, so we’re happy we could get a fresh blade to you quickly.
We really appreciate you choosing Blade HQ and letting us take care of things. Your kind words mean a lot, and we’ll be here anytime you’re ready for your next knife adventure! 🧡🔪
~Lisa
I purchased the knife but when i received, it turned out i didn't like how it feel at all. Give BladeHQ a call and Alyssa helped issuing return label right away without any problems. This is what we called excellent customer service. Im so glad i went with this company. Taking care of their customers! Thank you Alyssa for all your help.
Hey Tony!
Thank you so much for sharing your experience! 😄 We’re thrilled Alyssa could make your return smooth and hassle-free! Sometimes a knife just isn’t the right fit, and we’re happy to make the process easy.
We really appreciate you choosing Blade HQ and letting us take care of you. Your kind words mean a lot, and we’ll be here anytime you’re ready to find your next perfect blade! 🧡🔪
~Lisa
Ran into an issue where I ordered what thr gift recipient already had, and they had shipped so quickly I couldnt cancel. I asked if I needed to return the free promo knife (not a problem) and they gave me no hassle, said keep the promo knife and just return the Kershaw Livewire.
Will order from them again
Hey there!
Thank you for the awesome review! We totally get it! Our shipping is so fast it sometimes outruns the thought process (“Wait… do they already have this knife?”). 😅
No stress on the promo knife! Consider it a bonus for being an absolute legend. Just sending the Livewire back our way is perfect.
We’re thrilled we could make the mix-up painless, and we can’t wait to help you gear up again. Thanks for choosing us! You keep ordering, and we’ll keep being dangerously efficient. 🔥🗡️
~Lisa
Ordering from Blade HQ is always super easy, but unless you're dealing with Amazin, returns can seem daunting. Blade HQ's support staff made my return experience super easy and they answered all of my questions. Some before I could even ask. I highly recommend shopping through Blade HQ!
Hey Austin!
Thank you so much for the kind words! We’re glad our team could make your return experience smooth and stress-free! Anticipating questions before you even ask them is just part of the service. 😄
We appreciate your recommendation and are always here to make shopping (and returns) as easy as possible. Thanks for being part of the Blade HQ family! 🧡🔪
~Lisa
Out of all the other brands I like using, bladehq s customer service is nothing short of spectacular! You guys really do care about the people who shop with you all, not just another dollar sign. Thank you for making my experience with bladehq a positive one and going above and beyond to make sure each customer is happy with their products! Means a lot
Hey Justin!
Thank you so much for the incredible feedback! It truly means a lot to hear that our team made your experience a positive one, especially when a blade steel mix-up tries to throw a wrench in the works.
We’re here to help real people, not treat anyone like a dollar sign, and we’re glad that showed through. Thanks for giving us the chance to make things right and for being part of the Blade HQ crew. If anything else ever comes up, we’ve got your back! 🧡🔪
~Lisa
I've purchased from BladeHQ a handful of times and their selection of Pocket Knives and Pocket Knife Accessories is always great. This time around I did have to return an item that didn't quite meet my expectations. (CRKT Eat'n Tool XL). While there was nothing faulty with the product or delivery, the item itself was much larger than expected or the description led me to believe.
I contacted BladeHQ's customer service and within 1-2 business days I had a response with a pre-paid packing slip to return the unused item for a refund. Though customer service like this is pretty much standard these days, its still nice when the entire process goes through without issue. Little things like that make for a good experience even if it was to return an item.
Hey Eric!
Thanks so much for taking the time to share this! We’re glad to hear you’ve enjoyed our selection, and we totally get it. The CRKT Eat’n Tool XL can definitely surprise you with the XL part in real life. 😅
We’re happy our team could help get that return squared away quickly and without any hiccups. Smooth, simple experiences, whether it’s a new addition to your pocket or a return, are exactly what we aim for.
If you ever need help finding the right-sized gear next time, we’re always here and happy to help! Thanks again for choosing Blade HQ. 🧡
~Lisa
I love doing business with these guys. For this instance, they repaired a knife for me that was 7 months old and used daily, with no hesitation and got it done in under 24 hrs after receiving it. These guys could teach a master class on customer service.
Hey Zachary!
Thank you so much for the awesome feedback! 🔧🗡️
We’re really glad we could get your everyday workhorse tuned up and back in fighting shape. A knife that sees daily action deserves VIP treatment, no hesitation, no hassle, just fast fixes and sharp results. 😉
And calling us “a master class in customer service”? Okay, you made the whole team smile with that one. 😄 We try to treat every repair and every customer with the same level of care, and it means a lot to know it landed exactly how we hoped.
Thanks again for trusting us with your gear and for being part of the Blade HQ family. We appreciate you more than you know! 🙌🗡️✨
~Lisa
I received an order with a factory defect, and I emailed asking about a return since I've never had to before. I got a response explaining the answer and the process, along with a return shipping label and the return process automatically started. Then, when they received my return, my replacement went out the next day without my intervention. Along with it, I got an email with an explanation and the new order number. Overall exceptional customer service!
Hey Cody!
Thanks so much for sharing this! We’re really glad we could make your first return experience smooth, fast, and painless, no hoops, no stress, just getting things taken care of the way they should be.
Our team works hard to keep that process sharp and customer-friendly, so hearing that everything from the label to the replacement went seamlessly absolutely makes our day. We appreciate you giving us the chance to make it right, and we’re always here if you need anything down the road.
Thanks again for the fantastic feedback!
~Lisa
The kindness and respect they showed me as a customer made me want to fill out an application to become an employee.
Hey Jeremy!
Thanks so much for the amazing review! We’re thrilled to hear our team made such a positive impression! Kindness and respect are definitely part of the Blade HQ way.
We’d be lucky to have someone with your enthusiasm on board! 😉 In the meantime, we’re glad to have you as a valued customer and look forward to helping with your next order.
~Lisa
I've ordered several knives from BladeHQ and all have been as advertised. In my last order there was a problem with shipping and I write to BladeHQ with my concerns. I got a reply back right away assuring me everything was being shipped (this was a problem with the parcel carrier—not BladeHQ) and they refunded my shipping costs completely. Outstanding service!
Hey James!
Thanks so much for the shout-out! We’re thrilled to hear your knives have been hitting the mark every time. 🔪✨
When that last order had a little carrier chaos, we were glad you reached out so we could get things back on track. Our team hopped on it right away to make sure your package was indeed en route, turns out the hiccup was on the parcel carrier’s end (we won’t name names, but… we felt the plot twist). 📦😅
Refunding your shipping was the least we could do to smooth things over. We’re here to make sure your experience is as sharp as the products we send your way, every time.
Thanks again for trusting us with your collection. We’ve got your back, no matter what adventure your next blade goes on. 💙
~Lisa
Received wonderful help in getting a return started and finished. Was wondering when it would go through and was going to reach out to ask about the refund, but it was processed before I could get around to it. Having someone notice it's there and push it through is absolutely great, thank you!
Hey Tyler!
Thanks for the great review! We’re glad your return went through so quickly! The refund practically cut in line before you even had the chance to reach out. 🔪
Our team loves spotting those opportunities early and slicing through the work so you don’t have to. If you ever need anything else, we’re always here and ready to help! ✨
~Lisa
Miss Dallas was absolutely awesome today nice friendly and fast. I know mistakes happen. It's part of life and she was there to help me through it all I know sometimes I can get a little excited but but she was super calm and extremely friendly and it made things very easy and simple. Thank you Miss Dallas five stars all the way.
Hey Bradley!
Thanks so much for the fantastic review! We’re thrilled to hear Dallas took great care of you! She’s got a real talent for turning “oops” moments into smooth, stress-free fixes. Your excitement is always welcome, and her calm, friendly approach is exactly why she’s such a star on our team.
We’ll be sure to pass along the five-star shoutout. Thanks again for brightening our day!
~Lisa
Just finished returning an item and Blade HQ made everything seamless and quick to get my refund. Very happy to continue doing business with Blade HQ in the future. Thank you.
Hey there!
Thanks for the great review! We’re glad your return went as smoothly and quickly as a well-tuned action. Our team is always here to make things easy, and we’re thrilled to have you sticking with us. Looking forward to helping with your next pick! Thanks again!
~Lisa
I had an issue with the pocket clip that would not remove the screw holding the plate. It also had an issue with the finish on the blade. They took it back and refunded my card. Thanks.
Hey Andrew!
Thanks for sharing your experience! That pocket clip sounded like it was locked in for life, and a finish issue on top of it? Definitely not the kind of “character” anyone wants. We’re glad our team could get the return handled quickly and get the refund back to you without any hassle.
If you decide to give another knife a shot, we’ll be here to make sure the next one behaves itself!
~Lisa
Bought a knife a couple of days before it went on sale. BladeHQ refunded me to account for the discount. Great customer service.
Hey Jacob!
Thanks for the kind words! 😄 We’re glad we could make sure you got the sale price! Sometimes good things come a little late, but our team is always happy to make it right. We appreciate you and look forward to helping with your next knife! 🔪✨
~Lisa
BladeHQ is where i go for most of my knife purchases but they really went above and beyond this time.
I placed an order, and shortly after, Blade Hq offered a promotional knife for spending 159.00 or more (which i had). I emailed them asking If I could reorder to get it, AND THEY DECIDED TO MAIL IT ME! Talk about helping out a return customer!
Great site. Great team! 5/5
Thank you so much for sharing this! We’re thrilled to hear our team was able to take care of you and make sure you didn’t miss out on that promo. We truly appreciate you as a returning customer, and it means a lot that you continue choosing us for your knife purchases. Enjoy the new gear, and thank you again for the awesome review! ~Tiffany
I had to return a wonderful knife that just wasn't right for me. After what I thought was a little too long without receiving an acknowledgement or refund I reached out to BHQ customer service, asking for a status on my return. Within an hour or so, Cloey G emailed me, apologized for the delay, and said she had processed my return! Awesome service!
Thank you for taking the time to share this! We’re so glad Cloey was able to jump in quickly and get everything squared away for you. We appreciate your patience with the delay, and we’re happy we could make the return process smooth once you reached out. Thanks again for the kind words. We’re always here if you need anything! ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share this incredibly kind review. We’re thrilled to hear how much you enjoyed your conversation with Cloey. She truly puts her heart into helping our customers, and your words mean a lot.
We’re glad she was able to get you the answers you needed quickly and make the experience pleasant from start to finish. Hearing feedback like this reminds us why we love what we do.
Wishing you and your family a very Merry Christmas as well. Take care, be well, and thank you for being such a wonderful part of our Blade HQ community! ~Tiffany