CARiD has a rating of 3.6 stars from 4,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match and auto parts. CARiD ranks 16th among Auto Parts sites.
Ordered custom wheels for jeep wrangler, and of course went to discount tire to get them installed and lord behold one 3 black gloss wheels and 1 silver and black wheel, so i had to put 4 heavy wheels back in my jeep take them back home, unload them again in the house, and its going on 2 weeks now and still no return labels, ive talked to customer service 3 to 4 times about my return lables, so now my money is of course tied up, this had been the most difficult return ive ever had to deal with, carid,u would never get my business ever in life again, and i figure u most likely dont give a hoot
Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!
Dear David,
We sincerely apologize for the confusion regarding your order and appreciate the picture, which helped us identify the issue with the incorrect product name and image on our site. We understand your frustration with the return process and want to ensure you receive a fair resolution.
We have processed a full refund, and there is no need for you to return the part. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.
Sincerely,
Consumer Relations
When we took delivery of our new 2025 RAM van, we discovered it was a huge step from the ground into the van, so we got online and placed the order the day we arrived back home. It was shipped and delivered in just a couple of days from ordering. The quality of your running boards is excellent! Will install ourselves. Thank you
Dear Marie,
Thank you for sharing your experience! We're so glad the running boards arrived quickly and met your expectations—especially for your brand-new RAM van. It’s great to hear you’re tackling the install yourself, and we hope they make every step much easier. If you ever need anything else, we’re here for you!
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
Ordered wheels in mid-Novermber for a Christmas gift. Expected ship date listed on website was first week of December. They did not ship until after Christmas. I had to call CarID multiple times to get an update. Finally received around New Years, and a wheel was damaged in shipping. I was asked if I wanted a partial refund or a replacement. I requested a replacement. Received an email the next day that I had a store credit. Had to call to have another wheel purchased with the credit. After almost a month of no updates, I called AGAIN, only to be told it hadn't been ordered and now that wheel was not available. The manufacturer had to get the wheel in a different color and powder coat it. After multiple additional delays, order finally shipped in early APRIL. I have never spent so much time on the phone trying to get something fixed that wasn't my fault. I got a $100 store credit for the initial delay in November, but that's about it. No apology or anything. Do not recommend.
Dear Kathy,
We sincerely apologize for the inconvenience you experienced with your order. We regret that the wheel arrived damaged and that it took so long to resolve the issue. Unfortunately, the wheel was out of stock, and we had to wait for it to be manufactured before shipping. According to our records, it was delivered on April 4th. We acknowledge the lack of communication during this process and appreciate your patience. We strive to improve and hope you will consider giving us a second chance in the future.
Sincerely,
Consumer Relations
My experience was okay. I ordered running boards for my Chevy Trailblazer. I know that I selected a particular set. When I checked out, I noticed that not one, but two sets were in my cart. I know I didn't put it n twice. Then when I received my running boards, they were the wrong ones. They were ones that I had originally looked at, but not the ones I ordered. Somehow, that was messed up as well. Now I have to pay for return shipping plus the cost to ship the ones I had originally wanted. That's $80+ more now out of pocket.
Dear Gary,
Thank you for your feedback. We’re sorry to hear about the complications you experienced while placing your order and that you received the wrong running boards. The return process has been initiated and return documents will be emailed to you shortly. Please check your email for the return label. We understand this situation has incurred additional costs for you, and we hope that the new boards will meet your needs once resolved. Thank you for your understanding and patience.
Sincerely,
Consumer Relations
The CARiD rep was very knowledgeable and polite. As a veteran I really appreciated the military discount. Parts were delivered quickly, just in a few days.
Dear Joseph,
Thank you so much for your kind words! We're honored to have been able to assist you and we greatly appreciate your service. We're glad you had a positive experience with our team and that your parts arrived quickly. Don't hesitate to reach out if you need anything in the future!
Sincerely,
Consumer Relations
The center console on my truck broke after many years but they warrantied the part with no issues. Great customer service. Would definitely buy from CARiD again.
Dear Part,
Thank you for sharing your positive experience! We're so glad to hear that our team was able to quickly resolve the issue with your center console and provide you with excellent customer service. It's great to know you'll be returning to CARiD in the future. We truly appreciate your trust in us!
Sincerely,
Consumer Relations
I tried to order this part from 3 different dealers and other online sites. CARiD was the site that did the extra to find this part. I will be back when I need cart parts!
Dear Frank,
We're thrilled to hear that we could help you find the part you needed when others couldn't! Your satisfaction means a lot to us, and we look forward to serving you again for all your future car part needs. Thank you for choosing CARiD!
Sincerely,
Consumer Relations
It was easy to find the part I was looking for and it was really helpful that you can confirm that the part you are getting is compatible with your car using the year and the model.
Dear Hoji,
Thank you for your kind feedback! We're thrilled to hear that the part was easy to find and that our compatibility feature was helpful in your shopping experience. We strive to make sure our customers have a smooth and convenient process, and we’re glad that you had a great experience. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at alison.rh@carid.com and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at alison.rh@carid.com Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
Dear Marvin,
We sincerely apologize for the mistakes made with your order and the delay in processing your return. We understand how frustrating this must be, especially after repeatedly speaking with our customer service. We have already requested return labels for all four wheels, and once they are returned, we will issue a full refund. We are committed to resolving this issue as quickly as possible and highly appreciate your patience during this time.
Thank you,
Consumer Relations