Overview
CARiD has a rating of 3.6 stars from 4,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match and auto parts. CARiD ranks 16th among Auto Parts sites.
Ordered custom wheels for jeep wrangler, and of course went to discount tire to get them installed and lord behold one 3 black gloss wheels and 1 silver and black wheel, so i had to put 4 heavy wheels back in my jeep take them back home, unload them again in the house, and its going on 2 weeks now and still no return labels, ive talked to customer service 3 to 4 times about my return lables, so now my money is of course tied up, this had been the most difficult return ive ever had to deal with, carid,u would never get my business ever in life again, and i figure u most likely dont give a hoot
Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!
Dear David,
We sincerely apologize for the confusion regarding your order and appreciate the picture, which helped us identify the issue with the incorrect product name and image on our site. We understand your frustration with the return process and want to ensure you receive a fair resolution.
We have processed a full refund, and there is no need for you to return the part. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.
Sincerely,
Consumer Relations
When we took delivery of our new 2025 RAM van, we discovered it was a huge step from the ground into the van, so we got online and placed the order the day we arrived back home. It was shipped and delivered in just a couple of days from ordering. The quality of your running boards is excellent! Will install ourselves. Thank you
Dear Marie,
Thank you for sharing your experience! We're so glad the running boards arrived quickly and met your expectations—especially for your brand-new RAM van. It’s great to hear you’re tackling the install yourself, and we hope they make every step much easier. If you ever need anything else, we’re here for you!
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
Ordered wheels in mid-Novermber for a Christmas gift. Expected ship date listed on website was first week of December. They did not ship until after Christmas. I had to call CarID multiple times to get an update. Finally received around New Years, and a wheel was damaged in shipping. I was asked if I wanted a partial refund or a replacement. I requested a replacement. Received an email the next day that I had a store credit. Had to call to have another wheel purchased with the credit. After almost a month of no updates, I called AGAIN, only to be told it hadn't been ordered and now that wheel was not available. The manufacturer had to get the wheel in a different color and powder coat it. After multiple additional delays, order finally shipped in early APRIL. I have never spent so much time on the phone trying to get something fixed that wasn't my fault. I got a $100 store credit for the initial delay in November, but that's about it. No apology or anything. Do not recommend.
Dear Kathy,
We sincerely apologize for the inconvenience you experienced with your order. We regret that the wheel arrived damaged and that it took so long to resolve the issue. Unfortunately, the wheel was out of stock, and we had to wait for it to be manufactured before shipping. According to our records, it was delivered on April 4th. We acknowledge the lack of communication during this process and appreciate your patience. We strive to improve and hope you will consider giving us a second chance in the future.
Sincerely,
Consumer Relations
My experience was okay. I ordered running boards for my Chevy Trailblazer. I know that I selected a particular set. When I checked out, I noticed that not one, but two sets were in my cart. I know I didn't put it n twice. Then when I received my running boards, they were the wrong ones. They were ones that I had originally looked at, but not the ones I ordered. Somehow, that was messed up as well. Now I have to pay for return shipping plus the cost to ship the ones I had originally wanted. That's $80+ more now out of pocket.
Dear Gary,
Thank you for your feedback. We’re sorry to hear about the complications you experienced while placing your order and that you received the wrong running boards. The return process has been initiated and return documents will be emailed to you shortly. Please check your email for the return label. We understand this situation has incurred additional costs for you, and we hope that the new boards will meet your needs once resolved. Thank you for your understanding and patience.
Sincerely,
Consumer Relations
The CARiD rep was very knowledgeable and polite. As a veteran I really appreciated the military discount. Parts were delivered quickly, just in a few days.
Dear Joseph,
Thank you so much for your kind words! We're honored to have been able to assist you and we greatly appreciate your service. We're glad you had a positive experience with our team and that your parts arrived quickly. Don't hesitate to reach out if you need anything in the future!
Sincerely,
Consumer Relations
The center console on my truck broke after many years but they warrantied the part with no issues. Great customer service. Would definitely buy from CARiD again.
Dear Part,
Thank you for sharing your positive experience! We're so glad to hear that our team was able to quickly resolve the issue with your center console and provide you with excellent customer service. It's great to know you'll be returning to CARiD in the future. We truly appreciate your trust in us!
Sincerely,
Consumer Relations
I tried to order this part from 3 different dealers and other online sites. CARiD was the site that did the extra to find this part. I will be back when I need cart parts!
Dear Frank,
We're thrilled to hear that we could help you find the part you needed when others couldn't! Your satisfaction means a lot to us, and we look forward to serving you again for all your future car part needs. Thank you for choosing CARiD!
Sincerely,
Consumer Relations
It was easy to find the part I was looking for and it was really helpful that you can confirm that the part you are getting is compatible with your car using the year and the model.
Dear Hoji,
Thank you for your kind feedback! We're thrilled to hear that the part was easy to find and that our compatibility feature was helpful in your shopping experience. We strive to make sure our customers have a smooth and convenient process, and we’re glad that you had a great experience. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Visit Website
- Cranbury
- Edit business info
Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marvin,
We sincerely apologize for the mistakes made with your order and the delay in processing your return. We understand how frustrating this must be, especially after repeatedly speaking with our customer service. We have already requested return labels for all four wheels, and once they are returned, we will issue a full refund. We are committed to resolving this issue as quickly as possible and highly appreciate your patience during this time.
Thank you,
Consumer Relations