Overview
CARiD has a rating of 3.6 stars from 4,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match and auto parts. CARiD ranks 16th among Auto Parts sites.
Ordered custom wheels for jeep wrangler, and of course went to discount tire to get them installed and lord behold one 3 black gloss wheels and 1 silver and black wheel, so i had to put 4 heavy wheels back in my jeep take them back home, unload them again in the house, and its going on 2 weeks now and still no return labels, ive talked to customer service 3 to 4 times about my return lables, so now my money is of course tied up, this had been the most difficult return ive ever had to deal with, carid,u would never get my business ever in life again, and i figure u most likely dont give a hoot
I had to call them four times and deal with the same exact answers of people saying give us 24-48 hours or however long they would say. Nobody ever called me back like they said and I always had to initiate. All of this was over the course of three weeks and only for two items.
Dear Sam,
We sincerely apologize for the frustrating experience you had with our customer service. It’s unacceptable that you had to call multiple times without receiving the follow-up you were promised. Your experience is important to us, and we are committed to making necessary changes to enhance our support for valued customers like you. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!
Dear David,
We sincerely apologize for the confusion regarding your order and appreciate the picture, which helped us identify the issue with the incorrect product name and image on our site. We understand your frustration with the return process and want to ensure you receive a fair resolution.
We have processed a full refund, and there is no need for you to return the part. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.
Sincerely,
Consumer Relations
I have looked at these dash covers for more than a year and finally ordered a set. It was packed very nicely and arrived when promised. I applied the covers that very day. It's a nice upgrade to my little motorhome.
Dear Customer,
Thank you for sharing your experience! We're thrilled to hear that the dash covers were exactly what you were looking for and that they fit perfectly in your motorhome. We're glad to have been your trusted supplier for this product, and we appreciate your business! Enjoy the upgrade!
Sincerely,
Consumer Relations
When we took delivery of our new 2025 RAM van, we discovered it was a huge step from the ground into the van, so we got online and placed the order the day we arrived back home. It was shipped and delivered in just a couple of days from ordering. The quality of your running boards is excellent! Will install ourselves. Thank you
Dear Marie,
Thank you for sharing your experience! We're so glad the running boards arrived quickly and met your expectations—especially for your brand-new RAM van. It’s great to hear you’re tackling the install yourself, and we hope they make every step much easier. If you ever need anything else, we’re here for you!
Sincerely,
Consumer Relations
I ordered a lower control arm from CARiD, after a couple months the bushings were bad. I contacted them, and the return process was pretty smooth. They sent out a replacement without giving me the runaround, and the second part was in good condition. Not perfect the first time, but I appreciate how they handled the issue professionally and quickly.
Dear Sayeed,
Thanks for sharing your experience! We’re sorry the first part didn’t meet expectations, but we’re really glad our team was able to make it right quickly and professionally. Your patience and understanding mean a lot to us, and we’re here anytime you need support in the future.
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
I ordered new N-Fab truck steps from CARiD for my Ram 3500. Not only did the product exceed all my expectations but, shipping was fast, and service was great. Communication and shipping updates throughout the entire process were outstanding. I would definitely order from CARiD again.
Dear Michael,
Thank you so much for your great feedback! We're thrilled to hear that the N-Fab truck steps exceeded your expectations and that you had a positive experience with our service. It’s fantastic that we could provide fast shipping and keep you updated throughout the process. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered wheels in mid-Novermber for a Christmas gift. Expected ship date listed on website was first week of December. They did not ship until after Christmas. I had to call CarID multiple times to get an update. Finally received around New Years, and a wheel was damaged in shipping. I was asked if I wanted a partial refund or a replacement. I requested a replacement. Received an email the next day that I had a store credit. Had to call to have another wheel purchased with the credit. After almost a month of no updates, I called AGAIN, only to be told it hadn't been ordered and now that wheel was not available. The manufacturer had to get the wheel in a different color and powder coat it. After multiple additional delays, order finally shipped in early APRIL. I have never spent so much time on the phone trying to get something fixed that wasn't my fault. I got a $100 store credit for the initial delay in November, but that's about it. No apology or anything. Do not recommend.
Dear Kathy,
We sincerely apologize for the inconvenience you experienced with your order. We regret that the wheel arrived damaged and that it took so long to resolve the issue. Unfortunately, the wheel was out of stock, and we had to wait for it to be manufactured before shipping. According to our records, it was delivered on April 4th. We acknowledge the lack of communication during this process and appreciate your patience. We strive to improve and hope you will consider giving us a second chance in the future.
Sincerely,
Consumer Relations
The CARiD rep was very knowledgeable and polite. As a veteran I really appreciated the military discount. Parts were delivered quickly, just in a few days.
Dear Joseph,
Thank you so much for your kind words! We're honored to have been able to assist you and we greatly appreciate your service. We're glad you had a positive experience with our team and that your parts arrived quickly. Don't hesitate to reach out if you need anything in the future!
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marvin,
We sincerely apologize for the mistakes made with your order and the delay in processing your return. We understand how frustrating this must be, especially after repeatedly speaking with our customer service. We have already requested return labels for all four wheels, and once they are returned, we will issue a full refund. We are committed to resolving this issue as quickly as possible and highly appreciate your patience during this time.
Thank you,
Consumer Relations