My organisation used this service and have yet to receive check. Its been two months, they route you through several different companies, such as Network for Good that sound great but don't deliver. I am now on hold waiting for 10+ minutes trying to speak with someone.
Is any companies' customer service team better or more efficient than Crowdrise's? Seems hard to believe. Response time is unbelievable, they always respond quickly, efficiently and with help for whatever your problem may be and never seem annoyed by the simplicity or complicated nature of your request. I've worked with a couple of the different fundraising platforms and always like working with this one the best!
This is one of the most needlessly confusing products I have ever used. They make you set up teams within fundraisers within fundraisers within teams, like this were the plot of Inception. Add onto that the complete lack of user support I reached out multiple times and did not receive a single email reply and CrowdRise was an absolute nightmare. Stay away!
This is one of the biggest nightmare sites. It doesn't get worse than this site. It took 3 days and 5 emails to get the donation site working. I think customer support has one person working 9-5. Good luck. There is no way to change change or edit photos or texts. Even pull up your site is difficult. Yuk, why did I not read reviews first.
When I found out they charged almost 9% to give to the charity of my choice, I decided to send a check. I can understand a $2 to $5 processing fee, but this is disgusting especially since they are supposed to serve non-profits.
You can donate to most non profits through PayPal for a lot less money.
The customer service rep on here is just repeating the same babble on every comment about the fees - rhetoric meant to make it seem like an 'option' to pay these fees - however guess what? Their story is, either you pay them or the charity, so see you have options! /s. Do yourself a favor and send the charity a check, venmo, paypal, or zelle so that they are REALLY getting 100% of your donation.
I don't know what all the fuss is about. Crowdrise takes a 6% fee and the payment processor takes 2.9%. If you opt to pay a little extra so the nonprofit doesn't pay the fees from your donation (I did), the fees plus donation Is totaled up at checkout. It's impossible to miss. More importantly, the site is extremely easy to use and e-mail support is quick. It's kind of silly to expect a platform to not have some kind of fee attached to sustain operations/stay running.
I'm trying to do a fundraiser for Stand Up For Cancer, and I tried to contact Crowdrise support about an issue regarding the fact that their software doesn't work with smartphones, and their response was that it does.
Unfreakingreal.
Even Stevie Wonder can see that Crowdrise doesn't work.
Stay far away from Crowdrise!
Hey Patrick,
Thanks for your feedback.
Our data shows that a large number of our users are mobile-based, so we can guarantee that our mobile platform is functional. Like any regular computer, mobile browsers occasionally need to be updated or have their cache cleared to ensure that everything runs smoothly.
I was able to locate your correspondence with our support team and it looks like there wasn't enough information provided to successfully troubleshoot the issue. If you'd like to continue working on that thread, we would be happy to help reach a resolution so your mobile browsing experience is the best it can possibly be.
We're standing by to help.
Quintas
CrowdRise Customer Support
It's comforting to know decent Humans still exist somewhere over the rainbow, not just with Care Bears in the sky.
CrowdRise makes giving back even more fulfilling and fun! I Imagine CrowdRise overall is pretty legit and I Bet My Life will never Quit platforming for amazing charities!
They refused to keep my organization on their profile just because I didn't send the 990 document when they have already had check the IRS which is the legal and appropriate way to check any tax status on anyone
Overview
CrowdRise has a rating of 3.3 stars from 99 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CrowdRise most frequently mention and customer service. CrowdRise ranks 3rd among Crowd Funding sites.
CrowdRise is the world’s largest community raising money for great causes. CrowdRise was named one of the “best online fundraising websites” by Mashable and Forbes. The CrowdRise community was named a “Top 25 Best Global Philanthropist” by Barron’s. We beat Oprah. The NYC Marathon, Boston Marathon, Ironman, Red Cross, UNICEF, as well as celebrities like Sean Penn, Seth Rogan, Ian Somerhalder, Sophia Bush, Paul Rudd, Olivia Wilde and Will Ferrell all CrowdRise. We used to try to keep CrowdRise a secret but we're making a slight change and encouraging you to tell two friends and one person who you don't like all that much about the site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hey Tony,
Thanks so much for your feedback.
Network for Good, the payment processor for the charity, sends checks to the beneficiary on the 15th of each month for any funds raised in the previous month. The checks are sent to the address on file with the IRS.
If the address is out of date the check may not make it to the intended recipient. In that case, the charity would need to update their address and then request a check reissue from Network for Good at no cost.
Super sorry for any delay.
Quintas
CrowdRise Customer Service Person