My organisation used this service and have yet to receive check. Its been two months, they route you through several different companies, such as Network for Good that sound great but don't deliver. I am now on hold waiting for 10+ minutes trying to speak with someone.
Is any companies' customer service team better or more efficient than Crowdrise's? Seems hard to believe. Response time is unbelievable, they always respond quickly, efficiently and with help for whatever your problem may be and never seem annoyed by the simplicity or complicated nature of your request. I've worked with a couple of the different fundraising platforms and always like working with this one the best!
This is one of the most needlessly confusing products I have ever used. They make you set up teams within fundraisers within fundraisers within teams, like this were the plot of Inception. Add onto that the complete lack of user support I reached out multiple times and did not receive a single email reply and CrowdRise was an absolute nightmare. Stay away!
This is one of the biggest nightmare sites. It doesn't get worse than this site. It took 3 days and 5 emails to get the donation site working. I think customer support has one person working 9-5. Good luck. There is no way to change change or edit photos or texts. Even pull up your site is difficult. Yuk, why did I not read reviews first.
When I found out they charged almost 9% to give to the charity of my choice, I decided to send a check. I can understand a $2 to $5 processing fee, but this is disgusting especially since they are supposed to serve non-profits.
You can donate to most non profits through PayPal for a lot less money.
The customer service rep on here is just repeating the same babble on every comment about the fees - rhetoric meant to make it seem like an 'option' to pay these fees - however guess what? Their story is, either you pay them or the charity, so see you have options! /s. Do yourself a favor and send the charity a check, venmo, paypal, or zelle so that they are REALLY getting 100% of your donation.
I don't know what all the fuss is about. Crowdrise takes a 6% fee and the payment processor takes 2.9%. If you opt to pay a little extra so the nonprofit doesn't pay the fees from your donation (I did), the fees plus donation Is totaled up at checkout. It's impossible to miss. More importantly, the site is extremely easy to use and e-mail support is quick. It's kind of silly to expect a platform to not have some kind of fee attached to sustain operations/stay running.
I'm trying to do a fundraiser for Stand Up For Cancer, and I tried to contact Crowdrise support about an issue regarding the fact that their software doesn't work with smartphones, and their response was that it does.
Unfreakingreal.
Even Stevie Wonder can see that Crowdrise doesn't work.
Stay far away from Crowdrise!
Hey Patrick,
Thanks for your feedback.
Our data shows that a large number of our users are mobile-based, so we can guarantee that our mobile platform is functional. Like any regular computer, mobile browsers occasionally need to be updated or have their cache cleared to ensure that everything runs smoothly.
I was able to locate your correspondence with our support team and it looks like there wasn't enough information provided to successfully troubleshoot the issue. If you'd like to continue working on that thread, we would be happy to help reach a resolution so your mobile browsing experience is the best it can possibly be.
We're standing by to help.
Quintas
CrowdRise Customer Support
It's comforting to know decent Humans still exist somewhere over the rainbow, not just with Care Bears in the sky.
CrowdRise makes giving back even more fulfilling and fun! I Imagine CrowdRise overall is pretty legit and I Bet My Life will never Quit platforming for amazing charities!
They refused to keep my organization on their profile just because I didn't send the 990 document when they have already had check the IRS which is the legal and appropriate way to check any tax status on anyone
Answer: Hey Phil, Thanks so much for reaching out and that's an awesome question. Lue Ann and Debbie hit the nail right on the head. This $9.10 charge is completely optional and allows donors to ensure their individual donation has the absolute maximum impact possible. We'd love to chat about everything with ya' and help get you set up raising money super-fast. Just shoot me an email at Quintas@CrowdRise.Com and we'll dig right in. Wes
Answer: Hey Colleen, So glad that you asked. CrowdRise is the leading crowdfunding platform for marathon runners and we would love to host your campaign. We work with events and charities large and small. Chime in to our Customer Support team (nposupport@gofundme.com) with the name of the marathon you're running in and the charity you'd like to support so we can help get you set up. Looking forward to hearing from you soon.
Answer: Hey Wanda, Thanks for your question. You can start a campaign for the Hispanic Federation on CrowdRise here: https://www.crowdrise.com/hispanicfederationin Simply click the orange "Start a Campaign" button to get started. Don't forget to invite your network of supporters to join your team and Contact Us with any questions here: https://www.crowdrise.com/about/contact Thanks again and have the best day ever.
Answer: Hey Boris, You can check out the response to Eric's review just below by clicking the blue "read more" link. To reiterate, fees on CrowdRise are made up of a platform fee, plus a standard credit card processing fee. These help us keep our lights on, offer customer support, and provide charities with excellent services. We give donors the option to choose, so every checkout screen shows the Donation Amount and Fees itemized before the donor submits their contribution. The donor may choose to Edit the Fees line to $0 if they wish, so they can opt out of covering them for the nonprofit. It's totally up to the donor if they would like to pay or opt out. We're happy to help if there were any oversights which caused someone to pay more than their intended donation amount. Please let us know if you have any additional questions at all and we'll be here to help.
Answer: Hey Karen, Thanks so much for reaching out and I'm happy to help. Right now, CrowdRise is set up to benefit US-based 501c3 charities who have a valid EIN registered with the IRS. We also work with Canadian charities but that's a conversation for another day. By default, US charities receive donations from their payment processor, Network for Good, on a monthly basis via check. They may also opt to sign up for WePay to receive funds via direct deposit, where they offer more frequent transfer periods. For more information feel free to reach out to Quintas@CrowdRise.com and we'll talk through all of the details together. Talk to you soon. Quintas CrowdRise Customer Service Person
Answer: Hey Nimish, Thanks so much for reaching out and I'm happy to help. We have a few different Hospital Humanity charities on CrowdRise and we want to make sure we're giving you the most accurate information possible. Can you email Quintas@Crowdrise.com and we'll dig in and make sure to locate the correct charity so we can answer you question completely correctly? If you have the EIN for the charity or the city and state where it is located, that will be so helpful. We keep our lights on and run the site and pay our bills by taking a small cut of the donations, usually around 5-6%, then there is a standard 2.9% + $0.30 credit card fee per transaction. Standing by to receive your email and answer all of your questions. Quintas, CrowdRise Customer Service Person
Answer: Hey Paul, Thanks so much for reaching out. Right now, CrowdRise currently uses Network For Good and WePay to process all of our donations. NFG and WePay are awesome but we've gotten some similar feedback from other users and have already started looking into adding PayPal too. We love customer feedback like this and it really is what drives change around here. We can't say it'll happen anytime right away, but please know that we're definitely on it and we hope to get PayPal as an option sooner than later. Please let us know if you have any other questions or feedback for us. We're ready to help. Quintas CrowdRise Customer Service Person
Answer: Hey Nicole, Thanks so much for reaching out and that's a great question. CrowdRise is an open platform that anyone in the world can use, but the only way you can collect your money is if you have a US social security number and US bank account OR a Canadian social insurance number and Canadian bank account. If you don't live in the US or Canada, you would have to have a relative who lives in the US or Canada set up your fundraiser, link their bank account and collect the money for you. Please emails us at Quintas@CrowdRise.com if you have any additional questions and we'll be standing by. Quintas, CrowdRise Customer Service Person
Answer: Hey Sinead, Thanks so much for reaching out and that's a great question. CrowdRise is an open platform that anyone in the world can use, but the only way you can collect your money is if you have a US social security number and US bank account OR a Canadian social insurance number and Canadian bank account. If you don't live in the US or Canada, you would have to have a relative who lives in the US or Canada set up your fundraiser, link their bank account and collect the money for you. Please emails us at Quintas@CrowdRise.com if you have any additional questions and we'll be standing by. Quintas, CrowdRise Customer Service Person
CrowdRise has a rating of 3.3 stars from 99 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CrowdRise most frequently mention and customer service. CrowdRise ranks 3rd among Crowd Funding sites.
Hey Tony,
Thanks so much for your feedback.
Network for Good, the payment processor for the charity, sends checks to the beneficiary on the 15th of each month for any funds raised in the previous month. The checks are sent to the address on file with the IRS.
If the address is out of date the check may not make it to the intended recipient. In that case, the charity would need to update their address and then request a check reissue from Network for Good at no cost.
Super sorry for any delay.
Quintas
CrowdRise Customer Service Person