Custom Ink

Because it don't allow creative expression and creativity freedoms for fashion designers independent designers the staff are rude unprofessional it not right for fashion brand it needs to be more organized and professionally and less toxic work environment put more better regulatory in place won't let be creative in designing for my brand rich ladies boss store and r store new York

Content standards is just a euphemism for censorship. It's funny that I can't design a shirt in this country which supposedly has free speech but can order a similar shirt from China, a communist country with no free speech. Would you have printed it if it said "Free Palestine" or "Biden 2024". I' m betting you would. You should change your name from "Custom Ink" to "Shirts WE Approve Of Ink". The use of the word custom gives the customer the false impression that they have autonomy over their design.
I won't be placing another order but if I did it would say "CENSORSHIP STINKS! AND SO DOES CUSTOM INK". Would you print that one? Wait!… I guess I already know the answer to that.

I order from CustomInk for years, but this year I decided to try a new product and slightly new design (same logo, but in one color). I ordered black logo on backpack, and unfortunately when I received and order of 10 backpacks I found out that the logo didn't stand out well. I wasn't going to complain because they did exactly what I ordered. But I got an email from a customer service representative emailed me to check if I'm satisfied. Then I explained my problem. I was asked to send a photo, and based on that the company sent me completely new 10 backpacks with a different, really contrasting logo, free of charge and even free expedited delivery (she asked the date of my event.)

I has always liked Customink, but this time I was especially impressed: the follow-up email wasn't just a formal note, they addressed the issue immediately and free of charge.
Thank you, Mark, Stephanie, Cindy and the team!

When Custom Ink gets it right, they do great work. But getting there can be real frustrating and aggravating. For example, they can deliver shirts that you are satisfied with. A year later, you order the same shirts, you open up the box, and the shirts are different! You now spend the next two months, on the phone and reviewing emails, reinventing the wheel. It is exhausting. And to call and speak to a new person every time! I'm done with Custom Ink. I've had better luck with the "Mom and Pop" T-Shirt companies.

Bad experience, unfortunately. Ordered in time for delivery 2 weeks before Mother's Day, it didn't show. Reached out, was assured that they would resend it, still didn't show, now past Mother's Day, reached out again, assured that it was going to be resent, never showed, reached out again, no answer. We just lost our money. I see a lot of good reviews, which is why I felt confident about ordering from them, so others must have a good experience. I didn't, and reaching out for help seems to have no effect.

Local shops will work with you and if you need changes, additional orders, add-ons, etc. you have a much better chance of them working with you. If you need any of those with this site, then you will have to start from scratch each time.

This place is a ripoff.
I had previously paid for my First order believing that the cost of the Template that I paid for would be applicable for later orders. But NO! They want to charge more than 27.00 for each additional T-shirt I order. Claimed Pandemic and Inflation were the cause.
Oh please. Inflation maybe, but Pandemic? Are they still wearing masks or what?

Customer service was excellent and the print was fine. But the shirt was hideous. Rough and enormous in all the wrong places. Completely strange sizing. Extra long but tight across the chest. Also wrinkles will not come out if you wash it. The roughest supposed 100 percent cotton. Not worth the money. Not reallyh wearble.

If I could leave a negative star I would. Placed an order, paid for rush delivery, it is now a month past when it was supposed to be delivered and i'm still getting the run around. Each time you get people who guarantee that THIS time you will receive it, but it never shows, and then you have to start at the beginning. Over $80 for 2 shirts plus rush, and it still never showed. Items were ordered for a terminal cancer patients birthday (with plenty of time for it to get here…) birthday has come and gone, and still, more excuses…. You're best off either finding someone who makes T-shirt's from home or maybe a different company… but Custom Ink is a joke. Absolutely the worst business I've ever dealt with.

I do not recommend this awful company. They do not care about you at all the first print came out like $#*!. Then they offered to give me a new one and once that came in it looked even worse! I emailed them very angry multiple times and they stopped responding me and are now ignoring my messages. Awful company. Don't waste your time and money on this place they clearly can't do simple tasks.