business logo of CycleGear

CycleGearReviews 10,321

4.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey star
grey star
grey star
grey star
grey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,103
value
14
shipping
6,781
quality
10,088
This company responds to reviews on average within 3 days

Instant Feedback

29,534 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Derek S.
Unfollow Derek S.
Share Review
Report Review

Great experience
December 15, 2025

I have shopped in the store and online. Both experiences were great. Matt at the local store was super helpful in getting me set up.

Date of experience: December 5, 2025
Ohio
1 review
0 helpful votes
Follow Rob T.
Unfollow Rob T.
Share Review
Report Review

💯
December 15, 2025

Great place to go. You can give others advice on riding motorcycles and you can also learn from others things you don't know.

Date of experience: December 5, 2025
Texas
1 review
0 helpful votes
Follow Vinodh B.
Unfollow Vinodh B.
Share Review
Report Review

It was a seamless experience shopping at CycleGear, it brought the credits available automatically and was able to apply it towards the order. Small things like that makes a difference!

Date of experience: December 5, 2025
New York
1 review
0 helpful votes
Follow Larry T.
Unfollow Larry T.
Share Review
Report Review

Good stock and friendly service
December 14, 2025

Cycle gear has many good accessories and clothing accompanied by courteous knowledgeable staff. I am always pleased to work with Anthony who is a competent and amiable professional

Date of experience: November 25, 2025
Nevada
2 reviews
0 helpful votes
Follow V L.
Unfollow V L.
Share Review
Report Review

Replaced an eleven year old Neotec helmet. My questions were answered about ordering a replacement Neotec 3. Helmet arrived ahead of scheduled time and discounts applied. Thank you

Date of experience: December 4, 2025

Great company thank you
February 18, 2025
Previous review

Great company thank you

Date of experience: February 8, 2025
Texas
1 review
0 helpful votes
Follow TASHA W.
Unfollow TASHA W.
Share Review
Report Review

Kaleb has always been helpful from the time me and my husband stepped foot in the store to this day. I am a new rider and Kaleb has been very helpful and knowledgeable on all things for me.

Date of experience: December 4, 2025
Washington
1 review
0 helpful votes
Follow Gary S.
Unfollow Gary S.
Share Review
Report Review

...
December 14, 2025
Updated review

...

Date of experience: December 4, 2025

Easy to understand site navigation...
December 2, 2025
Previous review

Easy to understand site navigation... order and check out...

Date of experience: November 22, 2025
Rhode Island
1 review
0 helpful votes
Follow Kyle B.
Unfollow Kyle B.
Share Review
Report Review

As expected
December 13, 2025

Well t t t t t t t. T t t t t t t t t t t

Date of experience: December 3, 2025
Texas
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

Great
December 13, 2025

I paid for it, they sent it to me, I used it by observing all safety rules, no one was hurt in the completing of this order. The End.

Date of experience: December 3, 2025
Alabama
2 reviews
0 helpful votes
Follow Xavier W.
Unfollow Xavier W.
Share Review
Report Review

Amazing product
December 13, 2025

Awesome product! However FEDEX and their infinite wisdom were 2 days late on delivery and also turned my package into a football. Despite the severely crushed condition of the box the pants were unharmed and had no damage. 💪🏾😎

Date of experience: December 3, 2025
New York
1 review
0 helpful votes
Follow Bilkster M.
Unfollow Bilkster M.
Share Review
Report Review

Clerk Recognition - Very satisfied
December 13, 2025

Makayla the store clerk in Fayetteville, NC was most helpful, making the transaction and easy to inlcude registering for the rewards program. She even called around and opened boxes to see if my size was locally available.

Date of experience: November 14, 2025
California
1 review
0 helpful votes
Follow Joey T.
Unfollow Joey T.
Share Review
Report Review

It fits amazingly
December 13, 2025

When I first try it out it felt tight but also i felt amazing and it was snuggled it is worth it especially the protection it provides

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
Follow Kerry L.
Unfollow Kerry L.
Share Review
Report Review

New Helmet
December 12, 2025

Great advice in Cycle Gear - rotated computer screen to look through all options, price ranges - super helpful. Felt like I was the only one in the store

Date of experience: November 21, 2025
Washington
1 review
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

CycleGear Tacoma is awesome
December 12, 2025

I am always well taken care of at the cycle gear Tacoma store. I went in to inquire after new cheek pads and a headliner for my helmet so I did not need to replace it because the rest of it was in good shape and not very old. They helped me place the order. Gave me an approximate time frame for delivery and I received my order within that time frame exactly as promised and it fit my helmet perfectly. They offered to assist or install the cheek pads and liner for me, though I did decline due to the need to cut a small piece of the plastic in the liner which I wanted to be responsible for so they were not. Overall, perfect service

Date of experience: November 29, 2025
Oregon
1 review
0 helpful votes
Follow Tom H.
Unfollow Tom H.
Share Review
Report Review

Love the web sight
December 12, 2025
Updated review

Great, but this review page is asking for to many characters. Thank you but a quick review is best for customers that needs to move on to the next task.

Date of experience: December 2, 2025

I wish sizes were available in stores so we don't have...
August 15, 2025
Previous review

I wish sizes were available in stores so we don't have to go there the process of returning and not having a Helmet available for two to three weeks do to fitment issues

Date of experience: August 5, 2025
Florida
1 review
0 helpful votes
Follow Philip P.
Unfollow Philip P.
Share Review
Report Review

Good deals on quality gear
December 12, 2025

I regularly buy gear from Cycle Gear. Competitive pricing on name brand gear plus the convenience of seeing and returning items at local store.

Date of experience: December 2, 2025
Missouri
1 review
0 helpful votes
Follow Kenneth W.
Unfollow Kenneth W.
Share Review
Report Review

Quad Locked with Ease
December 10, 2025

I acquired a bike with a Quad Lock mount and needed to get my phone equipped to connect to it. I did not know that a combined case, specifically for my phone with a Quad Lock mount embedded existed before I saw it advertised by Cycle Gear. The discovery was great news, but the delivery time and easy transaction was even better.

Date of experience: November 30, 2025
Virginia
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Love these guys
December 10, 2025

I have been buying here for years. They know their products and how to install communication devices, which comes in handy. They work with you to understand your needs.

Date of experience: November 30, 2025
Michigan
1 review
0 helpful votes
Follow vince v.
Unfollow vince v.
Share Review
Report Review

Very recommended
December 9, 2025

Customer service was a great help, so was an in store guy and a lady. Customer service in retail is almost non-existent today. These two were very helpful. It was the sterling heights store location, online used too.

Date of experience: November 29, 2025
California
1 review
0 helpful votes
Follow Ali C.
Unfollow Ali C.
Share Review
Report Review

After receiving a defective jacket when I ordered online I took it back to Cycle Gear in person so I didn't have to pay the return shipping fee. They made it very easy, and ordered the replacement jacket for me with no porblem. It arrived at my door in a just a few days. I LOVE it. My only complaint is that the first jacket I received was very obviously damaged, in several places—the attached belt was not stitched in on one end and was hanging off, the inner lining zipper was completely stuck, and there was a quarter-sized round mark on the front. How did it get missed by their quality control?;-) Still, I now have a great jacket and didn; t have to pay the return postage.

Date of experience: November 21, 2025