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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
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I love that thisis an option- it wasn't my 1st time around in th e early 2000's. So much more economical! They came packaged well and returning was no fuss. This is now my 2nd semester ustilizing this service.
I have ordered using my same saved Paypal information. But twice now eCampus has "declined my order due to irregularities in payment information". What? No one will tell me what these supposed "irregularities" are! I have ordered in the past just fine, nothing is irregular. Sheesh. At least tell me what the problem is so that I can address it, okay?
The interface between your payment website and Venmo is incredibly difficult to manage. When you attempt to navigate to Venmo wipes out your order and you must completely login a new and start your order from scratch. Very frustrating.
I want to share positive feedback about my recent textbook order. The website was easy to use, the ordering steps were clear, and the book arrived earlier than expected. I appreciated the email updates throughout the process, which helped me stay informed. Overall, it was a smooth and stress-free experience.
I found everything I needed and cheaper than the school bookstore, it helps me save some money
CJ Raber had offered to individually source my previous order and coincidentally BCC's Book Representative contacted her the same time I was on the phone with her and told her not to send me my books! I don't believe it was a coincidence either while suffering from way too many coincidences like this one while attending Berkshire Community College.
I had to reorder 5 different books because the site cancelled the order out of nowhere due to a "billing information error" and you were unable to confirm my billing address. This was bananas to me because the other two separate orders I had placed after the first one were processed and shipped successfully AND were made after the first order and both orders had IDENTICAL information entered and the same card was used. Additionally, 2 of the books from the large order were, in fact, purchased and shipped successfully so I guess the billing information was okay for some of the books but not others even though it was all one lump order with the one set of correct billing information entered. I attempted to notify the site about this issue and they never responded, but unfortunately the selection available here is necessary since finding physical copies of a variety of poetry collections is just not really available elsewhere, and the prices are very reasonable.
This was helpful finding some books I wasn't able to locate at Powell's Books.
While the website said book wouldn't be available for 24hrs, it is a bit misleading because you can flip through the book once downloaded. Then I came back to it a few hours later and it wasn't available.
If you need any assistance with your order, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for being a valued customer! -eCampus
If I receive the book now it'd be great
...
I ordered this book a month ago and you canceled my order. Now i needed this book and my class has already started and i have no book and now the book is 3 time as much as it was.
I was able to find what i was looking for at affordable price.
This was my first time ordering. The process was easy and the books I needed were available. I ordered the items needed at an affordable price. I received alerts about my order and the delivery was on time. Items received were correct and in good condition.
Easy to lookup what I needed and easy checkout
My order was cancelled and the company said it was due to payment irregularities. I am an avid online shopper and when I emailed the customer service team I received no response regarding my order. It was very frustrating as this purchase was a gift for a close family friend.
First they didn't have my book available when I needed it. Then when it was finally available, I ordered it and they cancelled my order. I contacted customer service and they gave me a discount code and when I ordered the second time everything worked. If I could have ordered this book anywhere else I would have.
Excellent Experience with eCampus!
I ordered four textbooks from eCampus, and I'm really impressed with the overall experience. One book was out of stock, but they handled it quickly and professionally, issuing a fast refund with clear communication. The three books I received arrived on time, in great used condition, exactly as described—clean pages, minimal wear, and ready to use.
I appreciate their reliable customer service, accurate listings, and student-friendly prices. I'll definitely be ordering from eCampus again for future semesters!
I've done my best to buy all of my textbooks from eCampus! I spend way less money, shipping is usually quick and I almost always find everything I need for a reasonable price!
On the eCampus website, while logged into my account, there was a link to track the package after it shipped. That link went to the wrong carrier (which I didn't realize until later), resulting in much confusion and stress. The package was being shipped by USPS, but the link (with the USPS tracking number) took me to a UPS page, not a USPS page. Of course UPS kept telling me the tracking number was bad, as it wasn't their tracking number. I had to reach out to the seller directly to find out that the carrier was USPS, not UPS. It makes no sense that there would be a link on the page that would go to the wrong carrier. Very frustrating.
Thank you for your feedback regarding this matter! -eCampus
Very expensive for an online rental. I've been purchasing books here for years, and it doesn't even let you use the discount code.
Our book prices are comparable to other rental companies, prices also fluctuate daily, depending on supply and demand. We value you as a customer and appreciate your feedback. Thank you for choosing eCampus!
Great, never disappoints! I love tht it reads you the material which makes it easier to read as it goes quicker, at least for me
I struggled getting this package. First package was lost and I'm still waiting on my refund for that one. The second time ordering was okay but I feel like It could've been better
I paid for the same book to be shipped out to me paid express shipping it's been 3 weeks and I still haven't received my book nor has anyone reached out to me about it
Got the book quickly before class stared on Monday
Although I like the prices on the site, I did not have the best experience. At first I was not able to access a school book voucher to pay for my books. Later after I placed my order, one of the books was not available and arrived after my assignment was due.
I like that the prices are better than going through the school bookstore but it was challenging to use school vouchers for the purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you may have experienced regarding your order. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service agents are not given specifics, in regard to what causes these cancellations, other than generic notifications. If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!