Family Gifts Co.Reviews 2,109

I ordered a personalized gift for Christmas, and while it arrived on time, the letters were transposed. I immediately checked my order, and it was correct—this should have been a simple fix before the holidays. Instead, I've been stuck in a ridiculous three-month battle of daily emails with their incompetent customer service.

Despite providing clear photos of the mistake, their responses have been a mess. One day, they claim I received the wrong product. The next, they demand more pictures—pictures I've already sent multiple times. Then, they offer to fix their mistake, but only if I pay an extra $15. Every email is more frustrating than the last, full of contradictions, excuses, and claims that they somehow "don't have the images," even though they were clearly attached.

I've asked for a refund dozens of times, but the best they'll offer is $10 off. Three months, daily emails, and I still don't have the correct product. At this point, it's clear they have no interest in fixing their mistakes, only in stringing customers along. Avoid this company at all costs.

I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th!

I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.

This is a replacement bc my daughter added 2 more to her family. Absolutely love it. Can't wait for Christmas!

I ordered two granddaughter Keychains and there was only one in the package. My repeated emails have been completely ignored. The product is low quality and over priced but cute messages. The lack of customer service is alarming.

The Family Gifts is a terrible company. They do not respond to emails and their phone is a dead end. I purchased a $35 item on 12/14 - have not received it as of 1/4 and they are not responding to my inquiries. DO NOT BUY from them.

This company is not to be trusted! I ordered package three weeks ago and still no package or correspondence from the company. I called and left message and no one this company is not to be trusted! I ordered package three weeks ago and still no package or correspondence from the company!

Ordered three weeks out and promised delivery by Christmas. I explained that I was at a military base overseas and was still guaranteed delivery by Christmas. It did not make it. If you promise something you have to deliver. It's just good business.

Same issues year after year I guess. Blanket apology letter blaming shipping, holidays, etc. I got a generic canned email apparently from the CEO, doubtful, offering me I CD and $50 toward future purchase. As if I'd ever order from them again.
I am fully expected that I will not get my order by Christmas as promised on their site. MISLEADING AND FRAUDULENT selling practices. Lesson learned.

I should have know better to order something through a social media site but when I saw the "for my daughter" keychain I wanted to get it for my 17-year-old. First of all they added some kind of "package protection" automatically that I did not ask for which cost about $3.00 so I'm sure most people would ignore. When I asked about it, I never heard back. Then I got my shipment and it wasn't a keychain for my daughter, it was for a granddaughter, which I do not have.

I have been trying to contact this company for over a week, they do not respond to my emails and they do not answer there phones, it always goes to leaving a message and they never respond back! Very poor customer service, I will never purchase products from them again