website thubmnail of Family Gifts Co.

Family Gifts Co.Reviews 2,109

3.1
How would you rate Family Gifts Co.?
grey star
grey star
grey star
grey star
grey star

Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,785

Instant Feedback

14,573 reviews
Kansas
1 review
0 helpful votes
Follow Dave G.
Unfollow Dave G.
Send Message
Share Review
Report Review

I ordered a personalized gift for Christmas, and while it arrived on time, the letters were transposed. I immediately checked my order, and it was correct—this should have been a simple fix before the holidays. Instead, I've been stuck in a ridiculous three-month battle of daily emails with their incompetent customer service.

Despite providing clear photos of the mistake, their responses have been a mess. One day, they claim I received the wrong product. The next, they demand more pictures—pictures I've already sent multiple times. Then, they offer to fix their mistake, but only if I pay an extra $15. Every email is more frustrating than the last, full of contradictions, excuses, and claims that they somehow "don't have the images," even though they were clearly attached.

I've asked for a refund dozens of times, but the best they'll offer is $10 off. Three months, daily emails, and I still don't have the correct product. At this point, it's clear they have no interest in fixing their mistakes, only in stringing customers along. Avoid this company at all costs.

Date of experience: November 29, 2024
South Dakota
1 review
0 helpful votes
Follow Tom M.
Unfollow Tom M.
Send Message
Share Review
Report Review

I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th!

I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.

Date of experience: December 26, 2023
Illinois
2 reviews
0 helpful votes
Follow Judy C.
Unfollow Judy C.
Send Message
Share Review
Report Review

Absolutely love it!
December 9, 2023

This is a replacement bc my daughter added 2 more to her family. Absolutely love it. Can't wait for Christmas!

Date of experience: December 8, 2023
Alabama
1 review
2 helpful votes
Follow Jim H.
Unfollow Jim H.
Send Message
Share Review
Report Review

Scam beware
September 8, 2023

I ordered two granddaughter Keychains and there was only one in the package. My repeated emails have been completely ignored. The product is low quality and over priced but cute messages. The lack of customer service is alarming.

Date of experience: September 8, 2023
Minnesota
1 review
0 helpful votes
Follow Dean B.
Unfollow Dean B.
Send Message
Share Review
Report Review

Loved it
March 5, 2023

It was amazing and more beautiful than I expected I will definitely order again in the future!

Date of experience: March 5, 2023
California
1 review
1 helpful vote
Follow Michele W.
Unfollow Michele W.
Send Message
Share Review
Report Review

Scam
January 4, 2023

The Family Gifts is a terrible company. They do not respond to emails and their phone is a dead end. I purchased a $35 item on 12/14 - have not received it as of 1/4 and they are not responding to my inquiries. DO NOT BUY from them.

Date of experience: January 4, 2023
Arizona
1 review
0 helpful votes
Follow Jerilyn Z.
Unfollow Jerilyn Z.
Send Message
Share Review
Report Review

Nice products
January 4, 2023

Happy with shopping with this company.
Would recommend for personalized gifts.

Date of experience: January 4, 2023
Pennsylvania
1 review
0 helpful votes
Follow Kristie J.
Unfollow Kristie J.
Send Message
Share Review
Report Review

Received wrong item
January 1, 2023

I received someone elses order and my order has still not shipped 21 days after calling about receiving the wrong item.

Date of experience: January 1, 2023
Pennsylvania
1 review
0 helpful votes
Follow Murray J.
Unfollow Murray J.
Send Message
Share Review
Report Review

Awful service and still no package!
December 24, 2022

This company is not to be trusted! I ordered package three weeks ago and still no package or correspondence from the company. I called and left message and no one this company is not to be trusted! I ordered package three weeks ago and still no package or correspondence from the company!

Date of experience: December 24, 2022
California
1 review
0 helpful votes
Follow William C.
Unfollow William C.
Send Message
Share Review
Report Review

Last time
December 24, 2022

Ordered three weeks out and promised delivery by Christmas. I explained that I was at a military base overseas and was still guaranteed delivery by Christmas. It did not make it. If you promise something you have to deliver. It's just good business.

Date of experience: December 24, 2022
Wisconsin
1 review
1 helpful vote
Follow Ryan L.
Unfollow Ryan L.
Send Message
Share Review
Report Review

Same issues year after year I guess. Blanket apology letter blaming shipping, holidays, etc. I got a generic canned email apparently from the CEO, doubtful, offering me I CD and $50 toward future purchase. As if I'd ever order from them again.
I am fully expected that I will not get my order by Christmas as promised on their site. MISLEADING AND FRAUDULENT selling practices. Lesson learned.

Date of experience: December 19, 2022
Nevada
1 review
2 helpful votes
Follow Shelley R.
Unfollow Shelley R.
Send Message
Share Review
Report Review

What was I thinking
December 12, 2022

I should have know better to order something through a social media site but when I saw the "for my daughter" keychain I wanted to get it for my 17-year-old. First of all they added some kind of "package protection" automatically that I did not ask for which cost about $3.00 so I'm sure most people would ignore. When I asked about it, I never heard back. Then I got my shipment and it wasn't a keychain for my daughter, it was for a granddaughter, which I do not have.

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
Follow Toni B.
Unfollow Toni B.
Send Message
Share Review
Report Review

Incorrect order received
December 3, 2022

I received the order today. Very fast but completely incorrect. Not 1 name was correct.

Date of experience: December 3, 2022
Texas
1 review
1 helpful vote
Follow Brenda P.
Unfollow Brenda P.
Send Message
Share Review
Report Review

Customer service
August 16, 2022

I have been trying to contact this company for over a week, they do not respond to my emails and they do not answer there phones, it always goes to leaving a message and they never respond back! Very poor customer service, I will never purchase products from them again

Date of experience: August 16, 2022
California
1 review
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Send Message
Share Review
Report Review

Picture was as advertised
March 3, 2022

Everything I envisioned, received it quickly, very pleased with purchase

Date of experience: March 3, 2022
Georgia
1 review
0 helpful votes
Follow Jimmy Q.
Unfollow Jimmy Q.
Send Message
Share Review
Report Review

Stand up Company
March 3, 2022

What a stand up company that stands behind their products. Mine was damaged during shipping to no fault of Family Gifts Co but they immediately sent me a new one. They just asked for a couple of pictures which I was prepared to do. The print turned out awesome. Thank you for everything

Date of experience: March 3, 2022
North Dakota
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Send Message
Share Review
Report Review

Terrible experience receiving my item
February 27, 2022

The picture itself was fine but my delivery was delayed four times before I actually got it. And when it did arrive, fedex didn't even put it by the front door but by my garage door so we had to go looking for it. We kept being told it would be delivered and would wait around all day only for it not to come... several different times. The picture wasn't packed very protectively so we were grateful the box wasn't beat up.

Date of experience: February 27, 2022
Kansas
1 review
0 helpful votes
Follow Jana M.
Unfollow Jana M.
Send Message
Share Review
Report Review

Ocean View Picture
February 26, 2022

I Love My Ocean View With My Name Jana My Daughter Sabrina Her Husband Keith My Son Lee My Granddaughter Christine My Grandson Chase & My Great Grandson Benjamin My Family & Friends Want To Order One Too For Their Family My Order Was Delivered Within A Week Thanks So Much This Picture Will Last A Lifetime & Will Be Past On Down To Family

Date of experience: February 26, 2022
California
1 review
0 helpful votes
Follow Vinz P.
Unfollow Vinz P.
Send Message
Share Review
Report Review

Beautiful Gift
February 25, 2022

It is a birthday gift for my daughter, and she loves it. And planning to order for myself.

Date of experience: February 25, 2022
South Carolina
1 review
0 helpful votes
Follow Frank V.
Unfollow Frank V.
Send Message
Share Review
Report Review

Canvas print
February 23, 2022

Large canvas picture ordered received quality workmanship and material of substantial quality as well Very satisfied

Date of experience: February 23, 2022

About the business

Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.


familygiftsco.com
Boca Raton, Florida, United States